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Campus to Corporate Training – New Hires
Freedom without rules doesn't work and communities do not work unless they are regulated by Etiquette. – Judith Martin
PROGRAM MAP
Etiquette &Rules of Behaviour
Professional Conduct
Dealing with Colleagues
Time Management
CommunicationStyles
DigitalEtiquette
PERSONAL BEHAVIOR
RULESPOLITE SOCIETY
ETIQUETTE AND RULES OF BEHAVIOUR
The elements of Relationship
Establishing positive Relationships
Conversations at Work
DEALING WITH COLLEAGUES
The Elements of Relationship Self Respect Mutual Respect Compassion Co-operation Commitment
Establishing Positive Relationships
Communication styles Non-verbal communication Learning styles Boundaries Differing values Company Culture Culture of the country Family Culture
Five Stage Process1. Prepare by defining your desired objective and strategy2. Rehearse your talking points beforehand3. Make your case in a constructive manner4. Promote and defend your position5. Reach a win-win outcome
PREPARE PRACTICE PRESENT PERSIST PREVAIL
CONVERSATIONS AT WORK
Dealing with Difficult Conversations at Work
Effective communication is about conveying your messages to other people clearly.
Successful communication is achieved when both the sender and the receiver have the same understanding of the same information.
PROFESSIONAL COMMUNICATION
"COMMUNICATIONis nore than just "talking".
It is speaking to captivate an audience.It is listening with presence.It is creating personal connections.It is the most important thing we do."- Elise Simard, President
IndirectSlower-Paced
Open People-Oriented
DirectFaster-Paced
GuardedTask - Oriented
A useful factor in building positive relationships is to understand that each person has a unique communication style.
REALTERS SOCILIZERS
THINKERS DIRECTORS
COMMUNICATION STYLES
A useful factor in building positive relationships is to understand that each person has a unique communication style.
COMMUNICATION STYLES
YOUR PROFESSIONAL IMAGECreating a professional and well-respected image in your field. Management and your clients will appreciate :
Multipliers Core Work
RelationshipsEnergy
Inner Compass
Personal Brand
Productivity
Skills
Work Relationship
sNetwork
Emotional Wellbeing
Side Projects
Phone, Video &
Web Conferenci
ng
Social Networkin
g Sites
Professional
Networking Sites
Mobile Devices
DIGITAL ETIQUETTE IN WORKPLACE
A formal means of communication in the workplace!
Respond in a timely manner Be kind & considerate, not cryptic Make every E-mail fight for its right
to be sent Be crystal clear, Don't get too
fancy Don't cry wolf Think before you send
Social Networking Sites To friend or not to friend? Secure a vanity URL Include a profile pick Respect the wall Avoid venting in social communities Ask before you tag Please, don't poke
Blackberries, Androids & iPods are pervasive, but others can take offense when they are always turned on. Take a trial run Watch the clock Get the team ready Make the introduction & Be a good host Be inclusive Enjoy the silence Don't put people on hold, Use mute
Phone, Video & Web Conferencing
Professional Networking sites
Make the connection clear Complete your profile Request recommendations
individually Act quickly on requests Prioritize quality over quantity Make a big impact with small
gestures
Professional networking sites are among the most popular ways of nurturing professional relationships today.
Basic cell phone use for voice communication is ubiquitous, but smart phones like
Blackberries, Androids, and iPods are pervasive.Take a break Turn it off Know your location Disconnect the Bluetooth Distinguish between 911 and 411 Text selectively Identify yourself Go light on the text speak
Other can take offense when mobile devices are always turned on. As new products are released and these tools become even more ubiquitous, It pays to understand proper workplace decorum.
Mobile Devices
Social media and other technology tools have created new forums for connecting, sharing and unfortunately blundering.
Workplace controversies have ensued, but we can learn from our own and others missteps.
The occasional "oops” is inevitable when using a new device or becoming to an emerging online platform. When that happens, rectify mistakes ASAP, apologize to those who may have been affected and forgive others when they make gaffes.
Putting yourself in someone else's shoes and forgiving quickly could indeed be the best etiquette lesson of all!
CONCLUSION
Every one of us is an artist, and as an artist, you really can stroll into any venue that you want, as long as you take your time to learn the etiquette of that venue.
- Terrence Howard
