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7 Help Centers We Love

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  1. 1. (in no particular order)
  2. 2. The best support centers are intuitive, guided and simple.
  3. 3. You can do it too. They make it easy for customers to get in and get out with an answer, just like they want.
  4. 4. Just be sure to learn from the champs. Say goodbye to the terrible, horrible, no good very bad support journey with these 7 awesome help centers
  5. 5. Subtle support signup Toggled categories Short titles with main keywords only
  6. 6. 2
  7. 7. Prominent search box Categorized by need/motivation One click to frequent questions Real time wait estimate
  8. 8. 3
  9. 9. Well placed search bar Clear color coded categories Further help, in case you still need it
  10. 10. 4
  11. 11. Minimal navigation options Breathable white space Prominent search box Intro videos everyone needs
  12. 12. 5
  13. 13. Simple icons Organized by topics
  14. 14. 6
  15. 15. Anticipates newbies Anticipates busy people Good content Mix
  16. 16. 7
  17. 17. Clear breadcrumbs Instant translation Natural, 1st person language
  18. 18. Want more tips on building a killer support center? Get them here Theres a lot more where that came from.
  19. 19. More than 30,000 organizations are using Kayako everyday to support millions of customers.

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