Transitioning from Excel to a Revenue Management System

THURSDAY, AUGUST 27 - 9:00AM (PDT)

Next Webinar – September 30th – 9:00am PDT

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Founded byIndustry Leaders

Committed toCustomer Success

Leverage Integrated Hotel Systems to Boost Revenue per Guest

Julie BeasVP of Deployment

Duetto

Chris DonahueDir. Product ManagementSpringer-Miller Systems

Danny LopezClient Experience Mgr.

SHR

About Duetto

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Founded byIndustry Leaders

World-ClassTechnology Development

Committed toCustomer Success

Our Speaker

Tim KolmanSenior Solutions Engineer

Agenda

▍ The early days: Challenges of using Excel

▍How a revenue management system will impact your daily job

▍ Integrate technology into your weekly meetings

▍ Track crucial data and create the best reports

▍ Exploring the ROI of a revenue management system

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The Early Days

RM life with no system

1 Hour

Morning

Produce Morning Report, e.g. Pick Up Analysis per segment.

Analyze morning reports, to find out key information.

Update RM recommendations on excel.

Manually upload rates and/or Restriction on all channels

1-3 Hours 1-2 Hours

1-2 Hours ? Hours

RM life with no system

Total Time (Daily)9-14 Hours

Evening

Manual forecastQuick Review Group Quotation

Strategy, i.e. Excel documents for Group desk

1 Hour 2 Hours

Quick Review Group Quotation Strategy, i.e. Excel documents for

Group desk

Update pricing, review strategy short and long terms, emails.

1-2 Hours 1-3 Hours

RM life with no system

2-3 Hours per Week 1-2 Hours per Week 1-2 Hours per Week

Produce weekly reports for reviews with GMs & CEO.

Business review with GM,CMO & CEO looking at pick-up report and pricing reco for next 2-3 months

Complete review group quotation strategy, i.e. Excel documents for Group Desk

RM life with no system

Total Time Weekly 8-11 Hours

2 Hours per Week 1 Hour per Week ? Hour per Week

Weekly strategic destinations review with every Wednesday using data extracted on

Tuesday of previous week!Check and update Event Calendar

manually (from reservations feedback)Hotel Report & Cluster – Usage and

implementation still to be defined further

Using Excel? What you’re missing …

| No real-time data

| Excel prone to error

| Not everyone is proficient in using Excel

| Input -> Output

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How an RM system will impact your job

One Platform

Review and Monitor AlertsReviewing Revenue Opportunities

Quicker decisions

OTB, PickUP, Forecast, Price Recommendations (LIVE from

PMS)

Integrated data such as STR, Competitor data, Online

Reputation, etc can all be seen on the same platform.

Price recommendations according to setup business

rules & forecast are directly sent back to PMS

!

An RMS gives you back time, so your team can be more strategic and less operational

4 hours on the same platform – no more Excel

RM Daily Tasks

How an RM system will impact your daily job

One platform for all! No more updating several excel spreadsheets No Speed Constraints!

.No more Excel and logging in to various platforms

Saving time and removing the risk of human error

Your team can be more Strategic and less operational

Business Rules Support & Training Alerts

!Enabling quicker decisionsEnabling to protect peaks in the demand and

optimize low demand periods

How an RM system will impact your daily job

How an RM system will impact your daily job

▍No manual report running and updating spreadsheets

▍Near real-time data

▍Accurate data

▍Easy user interface

▍Flexible reporting

Using an RMS as a collaboration tool

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Using an RMS as a collaboration tool

A Unified View

▍Stakeholders always on the same platform

▍Stakeholders can receive alerts in real time

Using an RMS as a collaboration tool

One-Stop Shop

▍Application houses additional third-party data used in making revenue decisions

Using an RMS as a collaboration tool

Yield Meeting Report

▍Review all the key revenue metrics that you would during your meeting

Integrate technology into weekly meetings| Meeting Strategy

| Who should attend your meetings?

| What are the common reports to discuss at these meetings?

Track crucial data and create the best reports

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The availability of Big Data

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MacroeconomicData Air Travel

Competitive Pricing

Reviews &Social Media

WebShopping

Weather

Exploring the ROI of a revenue management system

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Exploring the ROI of a revenue management system

Hard ROI

▍RMS increases in RevPAR through OCC and ADR

Exploring the ROI of a revenue management system

Soft ROI: Save 5-15 hours per week

▍Time saved during analysis and implementation stage

▍Spend more time being strategic

Exploring the ROI of a revenue management system

The effect on business

▍Open Pricing

▍Lost Business (Regrets & Denials)

▍Event Management

▍Air Travel & Weather

▍Group Displacement

▍Smart Alerts

Evolving Tech Partners

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RegionalOffice

Owner Hotel Brand

PropertyManagement

Operations

Sales &Marketing Distribution

RevenueManagement

Evaluating tech partners

▍Create a partnership

▍Benefits of a Customer Success team

▍How important are integrations?

Next Webinar – September 30th – 9:00am PDT

31

Founded byIndustry Leaders

Committed toCustomer Success

Leverage Integrated Hotel Systems to Boost Revenue per Guest

Julie BeasVP of Deployment

Duetto

Chris DonahueDir. Product ManagementSpringer-Miller Systems

Danny LopezClient Experience Mgr.

SHR

Questions?