TQM of Restaurants in Dhaka City

An in depth StudyFarizma Hossain

1304023Nawshin Tabassum

1304025Tania Islam

1304052Nausheen Tabassum

1304083Salsabil Rahman

1304115

Restaurants of Dhaka

Dhanmond

i

Gulshan

Banani

Khilgaon

Leadership

Customer Satisfaction

Employee Involvement

Continuous Process Improvement

Supplier

Performance Measures

Tools & Techniques

Quantitative Tools

•Pareto Chart •PDCA

Pareto Chart

40%25%

20%

15%

Food Qual-ity

Place of the

restaurant

Price Ambience0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

0%

20%

40%

60%

80%

100%

120%

Qualitative ToolsISO 9000

Bench marking Concurrent engineering

Benchmarking

Concurrent Engineering

Effects of TQM