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Table of Contents
2
Who is RGA
How did we get here
Governance Process
Lessons Learned
Where we are…where are we heading
A Global Life and Health Reinsurer
U.S.
Canada
U.K.
Australia
Japan
South Africa
Mexico
Spain
Hong Kong
Malaysia
Taiwan
Reinsurance Group of America, Incorporated (NYSE: RGA) is a Fortune 500 (274) company with
approximately $2.9 trillion of life insurance in force and assets of more than $40 billion. RGA is the second-
largest life reinsurer in North America and the third-largest in the world.
India
South Korea
Ireland
China
Poland
France
Germany
Italy
New Zealand
Netherlands
U.A.E.
Singapore
Turkey
Represents offices opened since 2001
RGA began as a division of General American Life Insurance Company in 1973.
Through 41 years of steady global expansion, RGA has grown to become one of
the leading life reinsurance companies with more than 1,500 dedicated associates
worldwide. RGA continues to seek opportunities for further expansion, leveraging
extensive mortality experience and insights gained in existing markets to the
benefit of new clients.
5
RGA was rated “Best Overall Life Reinsurer” in the 2013 Flaspöhler Survey
(Direct Writers Evaluate Reinsurers / Life N. A.) by cedants. This is the fifth
consecutive time RGA has been rated best overall in this biennial survey.2013 Flaspöhler Survey (Direct Writers Evaluate Reinsurers / Life N. A.)
In 2013 NMG Consulting studies, RGA was ranked #1 globally on the
Business Capability Index. In national studies, RGA was ranked #1 on the
BCI in the Canada, Hong Kong, Indonesia, Italy, Malaysia, Mexico,
Singapore, South Africa, Taiwan, Thailand and Vietnam markets.
2013 NMG Consulting studies
“Life Reinsurance Company of the year” by the 2013 Worldwide
Reinsurance Awards, sponsored by Insurance Day magazine
Recognized by A.M. Best’s Innovation Showcase for RGA’s Underwritten
Annuities solution in the U.K., featured in the January 2014 issue of Best’s
Review
“Best Life Reinsurer” by the 2014 Reactions North America Awards
Recent Awards and Recognition
The overall Information Management Organization supports many of the transformational programs
and corporate initiatives, as well as provides critical IT capabilities including Program / Project
Management, Business Analysis, Architecture, and Development (BI / IM, .Net, Mobile, Imaging,
others)
Over 80 Associates and
consultants / contractors
Utilize leading vendors like
Microsoft, ORACLE,
Informatica, Open Text
(Imaging), and others
Introducing newer technologies
and concepts (mobility, Big
Data, etc.)
Enhancing delivery methods
and processes
Building RGA IT brand thru
local groups, events, and
universities
Information Management Organization
Oracle is primary RDMS
Combination of .NET and Java AppDev
Informatica is primary data integration tool
Microsoft BI stack is primary BI/Reporting
IT Landscape
Overall Technology
7
MDM Technology
Microsoft MDS 2012 (Master Data Services) is Enterprise MDM
solution
Profisee Maestro is user interface
Markit EDM is point solution for Investments MDM
Rob Horner is MDM Lead/Architect
2 MDS (Microsoft’s MDM solution) administrators
3 MDM Business Analysts
MDM at RGA
Organization
8
Cost Model Budget is part of overall IT budget and is allocated back to all
applications
With the exception of Transformational projects, MDM is not a cost to each
project to make sure applications/projects don’t opt out.
CFRi Project – Background
Prior General Ledger was implemented in 1998
It was heavily tied to the US based administrative system
CFRi was a $20 million project to implement an enterprise general ledger and accounts payable system
Integration point for 5 major administration systems, one valuation system, and investment entries
Plan and budget numbers also loaded over from two additional systems
52 different source systems listed in MDM
CFRI Project – Need for Data Governance
MDM was needed to master the chart fields
Book Code (12)
Business Unit (295)
Portfolio (487)
Client Company (2713)
Department (2946)
Account (4421)
Enterprise Key (224,702 reinsurance blocks)
Several hierarchies / trees built on top of the charts fields
Reference (Industry)
Country
Exchange Rates
Currencies
NAIC Company
Master (Simple)
Account
Business Unit
Client Company
Department
Portfolio
Master (Complex)
Enterprise Key
Mapping(Cross reference)
Account
Treaty Type
Business Type
...
Reference
(RGA)
Treaty Type
Reinsurance
Risk Basis
Age Basis
...
Key attributes of the business serving as reference data shared across
subject areas and systems (non transactional data).
Master Data Management – People, Processes and Technology for creating and
maintaining an accurate, current and authoritative view (single version of the
truth) of master data.
MASTER DATA
MANAGEMENT
Master Data Management
CFRi Project – Need for Software
Originally there was no plan for MDM software
After seeing a new hierarchy / tree was going
to require another table to house it, we
reconsidered
It wouldn’t be acceptable to require an IT
enhancement for a each new hierarchy
52 different hierarchies managed
66 different report basis managed
Data Governance – Request Form Stats (2014 YTD)
279 Account Requests
37 Business Unit Request
245 Client Company Requests
220 Department Requests
149 Portfolio Requests
15,042 Enterprise Keys added
PEOPLE: MDM Organization
ED Finance/ VP Finance(Account)
VP, Asst. Controller/ VP Finance(Business Unit)
Director Reg. Reporting(Client Company)
Director(Client Company – Ultimate Parent)
ED, Expense Management(Department)
Business Analysts
ExecutiveSponsor
Data Stewards
Operations (Admin)
MDM Governance Council
Senior Managers /LOB Leaders
IT Functional Teams / Data Custodian
ValuationFinance
SEVP/COO
EVP/CRO
SVP Global IT
EVP, Global Accounts
VP, Asst. Controller
SVP, US COO
VP, Global Accounts
CFO/COO Canada
VP, Business Operations
SVP, Valuation
SVP, International
Claims
VP, International Finance
Technical Analysts
Esca
lati
on
s
Dir
ect
ion
an
d g
uid
ance
DataAnalysts
Marketing Other
Provides strategic direction and guidelines on Data Management policies. Resolves issue that can’t be resolved by Data Stewards
Responsible for supporting processes and data integrity rules for their assigned subject area.
Role / Person with the “hands on the keys” who has
the security and authority to use ERP transactions
which update master files. This role performs the
data maintenance
23
Lead Data Stewards
• Gaps in Business
SMEs beyond the
Finance domain.
• That “Go-To” person
for each subject area:• Finance
• Legal
• Treaties
• Admin
• Investments
• Valuation
• Strategic vs Tactical.
Higher level than
day-to-day data
steward.
24
Select
Entity to
Master
Governance
& Business
Rules
Define
Process
Implement &
Test
The backwards
movement is an
indication for
revisiting and
adjusting the elements
as more information
becomes available.
The steps must happen
in this order as each step
builds on the previous
one.
This model will be our
guideline for all sprints
so the work performed is
more easily managed
and as efficient as
possible.
Identify,
Prioritize &
Analyze
Attributes
The Data Mastering Process
25
The Data Mastering Process
The Information Analytics team developed a repeatable process to identify data to
be mastered, how it will be used across the enterprise, and who will manage from a
governance perspective
CFRi Project – Things to do Differently
Data Dictionaries Keep them up-to-date and in one spot
Don’t cut a new version on a monthly basis
Hurts system performance
Non-quarter months have little value
Traditional SCD in data warehouse is a much better way to go
Should have used the versioning to have a published model
Currently ETL and system read from an open model
MDM Roadmap
Our MDM Roadmap began with Financial and Organizational data,
currently adding new assets like Investments, Customers, and
Treaties, and plan to add Claims and Valuation data.
• Financials (Ledger, Enterprise Key, Portfolio, Account, etc.)
• Organization (Business Unit, Department, Client Company)
• Quote Attributes (Quote Type, Quote Status, etc.)
Productionized
• Treaties
• Investments (Security, Rating, Party)
• UnderwritingIn Progress
• Administration & Valuation (Cession level attributes)
• ClaimsFuture Assets
Federated DW
Information Layer Presentation LayerSource
Systems
Enterprise Information Architecture
GARe
Investments Program
Master Data
Management
(MDM)
MarkIT
Operational Data
Store
(ODS)
MarkIT
PAM
Aladdin
GAReGAReGARe
• Federated Model
• Over 10+ Years of History
• Functional / Departmental
and Enterprise Information
Dim
en
sio
n
Dim
en
sio
nD
imen
sio
n
Dim
en
sio
n
Tra
ns
acti
on
sInvestments
DW
Dim
en
sio
n
Dim
en
sio
nD
imen
sio
n
Dim
en
sio
n
Tra
ns
acti
on
s
FDWMaster Data
Management
(MDM)MJE
JSE
Reuters
Reports
Analytics
Reports
Analytics
• Integrated, Operational
Data
• Limited History
• Near Real-time
Operational Data
Store
(ODS) People
Soft
Financi
al
Investm
ents