As digital technology continues to transform supply chains, SAP S/4HANA is the solution to help your company run live. For more information about SAP S/4HANA, visit sap.com/s4hana. Meet Carl! Now meet Richard! He’s a customer service manager responsible for customer order commitment and fulfillment. His days are typically smooth until demand exceeds supply and critical decisions need to be made. He’s also a customer service manager trying to fulfill orders. Luckily, his company just implemented advanced ATP in SAP S/4HANA Supply Chain. Without real-time visibility into inventory, Carl is forced to make delivery commitments based on outdated data, which often results in canceled or delayed orders. With up-to-date information into his inventory, Richard not only makes realistic fulfillment commitments but also meets promised deliveries to his customers every time. Unable to prioritize, Carl follows a first-come-first-serve approach. In cases of supply shortages, low priority orders often end up being fulfilled first, leaving orders from more strategic and profitable customers unfulfilled. With S/4HANA, Richard can allocate and guarantee specific quantities to his strategic customers, ensuring that their needs are always met. Every night Carl runs a batch job to make commitments to all his backorders. Without the ability to properly prioritize, he frequently makes commitments that don’t align with the business’s profitability and service-level agreement targets. Using the advanced segmentation and filtering techniques of S/4HANA advanced ATP, Richard ensures that his order confirmations always align with the business’s profitability goals. When priority customers reschedule their orders for earlier delivery, Carl struggles to identify less critical orders that can be delayed to address the requests of priority customers and avoid late penalties. With the Release for Delivery app, Richard can easily evaluate the impact of rescheduling orders and make changes to swiftly address any last minute customer complaints. While Carl’s customers didn’t get their requests fulfilled on time, Richard’s were impressed with his ability to constantly meet their delivery dates thanks to SAP S/4HANA Supply Chain. Respond with Confidence with SAP S/4HANA Advanced Available to Promise 2. Supplier Evaluation 3. Supplier Collaboration 4. Spend Management 1. Material Search 3. Supplier Collaboration 4. Spend Management 1. Online Order Confirmation 2. Product Allocations 4. Release for Delivery 1. Online Order Confirmation 3. Backorder Processing 4. Release for Delivery 1. Online Order Confirmation 2. Product Allocations 3. Backorder Processing 1. Material Search 3. Supplier Collaboration 4. Spend Management 2. Product Allocations 3. Backorder Processing 4. Release for Delivery P r o d u c t A l l o c a t i o n s B a c k o r d e r P r o c e s s i n g R e l e a s e F o r D e l i v e r y O n l i n e O r d e r C o n fi r m a t i o n

Respond with Confidence with SAP S/4HANA Advanced Available to Promise

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Page 1: Respond with Confidence with SAP S/4HANA Advanced Available to Promise

As digital technology continues to transform supply chains, SAP S/4HANA is the solution to help your company run

live. For more information about SAP S/4HANA, visit sap.com/s4hana.

Meet Carl! Now meet Richard!

He’s a customer service manager responsible for customer order commitment and fulfillment. His days are typically smooth until demand exceeds supply and critical decisions need to be made.

He’s also a customer service manager trying to fulfill orders. Luckily, his company just implemented advanced ATP in SAP S/4HANA Supply Chain.

Without real-time visibility into inventory, Carl is forced to make delivery commitments based on outdated data, which often results in canceled or delayed orders.

With up-to-date information into his inventory, Richard not only makes realistic fulfillment commitments but also meets promised deliveries to his customers every time.

Unable to prioritize, Carl follows a first-come-first-serve approach. In cases of supply shortages, low priority orders often end up being fulfilled first, leaving orders from more strategic and profitable customers unfulfilled.

With S/4HANA, Richard can allocate and guarantee specific quantities to his strategic customers, ensuring that their needs are always met.

Every night Carl runs a batch job to make commitments to all his backorders. Without the ability to properly prioritize, he frequently makes commitments that don’t align with the business’s profitability and service-level agreement targets.

Using the advanced segmentation and filtering techniques of S/4HANA advanced ATP, Richard ensures that his order confirmations always align with the business’s profitability goals.

When priority customers reschedule their orders for earlier delivery, Carl struggles to identify less critical orders that can be delayed to address the requests of priority customers and avoid late penalties.

With the Release for Delivery app, Richard can easily evaluate the impact of rescheduling orders and make changes to swiftly address any last minute customer complaints.

While Carl’s customers didn’t get their requests fulfilled on time, Richard’s were impressed with his ability to constantly meet their delivery dates thanks to SAP S/4HANA Supply Chain.

Respond with Con�dence with SAP S/4HANA Advanced Available to Promise

2.Supplier

Evaluation

3.Supplier

Collaboration

4.Spend

Management

1.Material Search

3.Supplier

Collaboration

4.Spend

Management