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© 2015 Mu Sigma 1 Reproduction Prohibited
Tapping Organizational
Consciousness
Dhiraj Rajaram founder
© 2015 Mu Sigma 2 Reproduction Prohibited © 2015 Mu Sigma 2 Reproduction Prohibited
What can nature teach us?
The acceptance of mortality.
© 2015 Mu Sigma 3 Reproduction Prohibited © 2015 Mu Sigma 3 Reproduction Prohibited
To love or hate complexity
“The guiding motto in life of every
natural philosopher should be,
‘Seek simplicity and distrust it’.”
- Alfred North Whitehead (1920-1990)
© 2015 Mu Sigma 4 Reproduction Prohibited © 2015 Mu Sigma 4 Reproduction Prohibited
Does real simplicity lie on the
other side of complexity?
Simplicity is not equal to Simplistic
Complexity is not equal to Complicated
© 2015 Mu Sigma 5 Reproduction Prohibited © 2015 Mu Sigma 5 Reproduction Prohibited
How do we understand the
power of interconnections?
An organization’s corpus callosum
© 2015 Mu Sigma 7 Reproduction Prohibited © 2015 Mu Sigma 7 Reproduction Prohibited
How is
Organizational Intelligence
different from
Organizational Consciousness?
© 2015 Mu Sigma 8 Reproduction Prohibited © 2015 Mu Sigma 8 Reproduction Prohibited
Intelligence
Focus on answers
Precision
Comfort
Solving Specific Problems
Consciousness
Focus on connecting questions
Expansion
Anxiety
Art of Problem Solving
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What is the difference between
Solving Specific Problems
and the
Art of Problem Solving
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Acquisition measurement
Identify customer unmet needs
Increase revenue
Improve market penetration
Competitor customer targeting
Acquisition program improvement
Targeting improvement
Customer messaging effectiveness
Customer targeting
Acquisition targets
Packaging impact on customer experience
Customer message relevance
Identify customer needs
Customer preference
improvements
Customer relationship management
Customer
Acquisition
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Is Consciousness nothing
but Intelligence looking for
other Intelligence?
© 2015 Mu Sigma 12 Reproduction Prohibited © 2015 Mu Sigma 12 Reproduction Prohibited
Intelligence makes us comfortable in
our hubris while consciousness asks us to
Discover Our Ignorance
and thus create some anxiety.
The losers will be quick to avoid this anxiety while winners will
persevere through a period of productive anxiety.
© 2015 Mu Sigma 13 Reproduction Prohibited © 2015 Mu Sigma 13 Reproduction Prohibited
What is the role of data
in our quest to understand the purpose
of organizational consciousness?
Is the interconnected nature
of business forcing us to look at the
interconnected nature of our firms?
© 2015 Mu Sigma 14 Reproduction Prohibited © 2015 Mu Sigma 14 Reproduction Prohibited
Culture in the words of E.B. Tylor
“that complex whole which includes knowledge, belief,
art, morals, law, custom, and any other capabilities or habits
acquired by man as a member of society.”
Some say “culture eats strategy for lunch”
© 2015 Mu Sigma 15 Reproduction Prohibited © 2015 Mu Sigma 15 Reproduction Prohibited
Can the purpose of
Organizational Consciousness be
to understand and influence
Organizational Culture?
© 2015 Mu Sigma 17 Reproduction Prohibited © 2015 Mu Sigma 17 Reproduction Prohibited
The things I ponder
• Can an organization have consciousness?
• Is intelligence a pre-requisite for consciousness?
• Does culture come from consciousness?
• Can the theory and practice of consciousness lead to
a better culture?
• Could consciousness help organizations thrive and
delay their extinction?
© 2015 Mu Sigma 18 Reproduction Prohibited © 2015 Mu Sigma 18 Reproduction Prohibited
Things you should ponder
• What does organizational consciousness mean to
you?
• Have you mapped the interconnected nature of the
problems in your company?
• Has the futility of connecting all your data kept you
from connecting all your questions?
• Are you tapping into your organization’s
consciousness?