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www.ranger4.com DevOpstastic
WELCOME
KPIs are you BEST Friends!
Daniel Breston
www.ranger4.com DevOpstastic
Me!
www.ranger4.com DevOpstastic
ITIL
AgileLean Itera&veDev.End-UserVOCTeamsBus.OwnershipPMexecu&on
BestPrac&cesFramework–Strategy,Design,Transi&on,Opera&ons,CSI
DEVOPS
CustomerQualityValueStreamsFlowCPIProblemSolvingRespectforPeople
Source: Mike Orzen & Associates, Inc. www.maorzen.com
©AXELOSLimited2014Allrights
www.ranger4.com DevOpstastic
Value & Principles
• Focus on people • Embrace change and experimentation Culture
• “Continuous Delivery” • “Infrastructure as Code”
• Focus on producing value for the end user • Small batch sizes
• Measure everything • Show the improvement
• Open information sharing • Collaboration and communication
Automation
Lean
Metrics
Sharing
www.ranger4.com DevOpstastic
Just curious
? Is‘Gamingmetrics’somethingthathappenswhereyouwork?
§ No,ourreportsaccuratelyreflectfactsandacDons§ Yeswe“gamethenumberssincewemanagefromadistance
§ Notsure!
?DoesyourbusinesslifecyclematchyourITlifecyclefromtheirpointofview?
§ Yes,mostoftheDme
§ Yes,someoftheDme
§ Nonotreally
www.ranger4.com DevOpstastic
Best Technology KPI quote
Don’tmeasuremeoncostortradi&onalITmetrics,butonthe
metricsofthebusiness.
JimFowler,CIO,GECapital
www.ranger4.com DevOpstastic
All about Behaviour
“Tell me how you measure me, and I will tell you how I will behave”
EliyahuM.GoldraM
www.ranger4.com DevOpstastic
KPI: Does this make sense?
∏=
=n
ii
E EMSizeAPM1
xx
∑=
+=5
1x01.0j
jSFBE
where
Effort
kSLOC kiloSourceLinesOfCode
Effort Multiplier: linear effect on effort
Scale Factor: exponential effect on effort
Constants that can be used to calibrate the formula
Daft KPI
www.ranger4.com DevOpstastic
My First KPI
MTBAK
www.ranger4.com DevOpstastic
KPI: Indicator of Performance that is KEY
Anagreedmeasurethatallowsusto:
• AssessourperformanceagainstabaselineorexpectaDon
• Immediatelyspotissues,problemsorwaste
• Enablesabehaviour
• Let’susconDnuouslyimprove
• IsaMetricthatMaMers
SteveBell”ofLeanITStrategies:“Ausefulmetricthatmakestheinvisiblevisible”
www.ranger4.com DevOpstastic
4 traits of a KPI
OR Validate&Jus&fy
Dosomething
Confirmperformance
InterveneorDirect
www.ranger4.com DevOpstastic
KPI Design § Anowner§ Defini&on§ Purpose§ Equa&on§ Unitofmeasure
§ Frequency§ Dataloca&on§ Dependency§ Mostimportantly–therequiredresponsewhenchecked
www.ranger4.com DevOpstastic
One KPI to rule them all
Customer Costofdelay Getitback
www.ranger4.com DevOpstastic
Catchball
FromLeanITwithpermissionfromSteveBell
FromLeanEnterprisewithpermissionfromJezHumble
www.ranger4.com DevOpstastic
KPI Tree Example
www.ranger4.com DevOpstastic
5 Level Example
Employee
Team
GM-1
GM
SGM IIT
IOB
Dep1
Team1
Employee1 Employee2 Employeen
TeamN
Dep2
www.ranger4.com DevOpstastic
QUALITY
Managecapacity,con&nuity
andtechnology
SAFETY PRODUCTIVITY PEOPLE CUSTOMER COST
Businesswants:
Easytouse,highly
availabledigital
Lessincidents,less
tes&nginvolvement,nopressreport
BYOD,DataAnaly&cs,less
&metomarketof
newinnova&on
ITpeoplethatspeakbusiness(BRM,tools/trainingintechnology,
goodpeople&suppliers
?
Timetomarket
reduced,lessmoneyonRUNvsCREATE,budgettospare
ITmust
Deliversecureservices,useautoma&onmoretodothings,
managestressofstaff,
governance
Understandbusinesstools&processes,
solveproblemswithtechsolu&ons,integratedata
Learnsobskills,suppliermanagement,trainstaff
?
Gotocloud,automa&on,improveprocesses
SeniorMngmnt
Internal
External
MiddleMngmnt
Nochangeincidents
%riskreduc&on
%complete.Nore-work
%ofbadpatches
Compliancemet
Auditissues
DRtestsuccess
%breachescaused
TTMreduced
Resolu&on&mes
Rls/Chgcycle&me
Toolusage/value
Sa&sfac&on
Fire/Hire
Training
%ofnew/old
Customersa&sfac&on
VOC
Value-addedfeatures
Value-addedservices
Increasedcashflow
Timetocash
Costofdelay
Coastofdelat
www.ranger4.com DevOpstastic
KPI tips • KeepitSimpleandSMART
• KPIsdrivebehaviour• KPIhasdataeasilycollectedandcollated• KPIsasaforecastorroughguideareok• Measuretheoutcomenottheoutputtothecustomer
• Keepcheckingthatyouaremonitoringandaler&ngontherightthings(notanalysisparalysis)
• Lookend-to-endasoneKPImayimpactanother(powerofvisualmappinganddisplay)
• Collaborate,communicate,havefun
www.ranger4.com DevOpstastic
BeDevOpstasDc