Feedbackstr General Presentation & Portfolio

Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.

Manage better

with feedback!

Improve service quality

Attract new customers

Increase sales



86% of customers agree that negative reviews influence

their buying decisions.

2 out of 3 customers make a purchase based on a

recommendation from friends or acquaintances.

75% of customers buy after experiencing good service

or receiving helpful advice.

Why customers buy today?



Impossible to predict how, when, or where customers

will rate or recommend companies to others.

Positive recommendations aren’t a given!

No control over content published online

(Negative) customer reviews go unchecked

Little to zero feedback on daily performance to quickly

identify problems in the service quality.

Why aren’t customers coming back?

What does that mean for companies?



Providing great service quality is a sure-fire way to

satisfy customers & receive positive reviews.

Keeping employees engaged & motivated beneficially

impacts quality of service & daily tasks.

Receiving customer, employee & partner feedback in

real time assists in improving entire business quality &

individual daily operations early on.

Great service means great reviews!



What can companies do to improve?

Activate touch point trackers

and receive actionable feedback in real time.

Be transparent with feedback

and share it with employees & managers.

Improve service quality

and watch the positive reviews roll in.



Touch Point Tracker – 2 Quick Questions!

5-star rating to measure service quality

NPS (Net Promoter Score) to

measure the recommendation rate


Involve your customers into your efforts!

Measure service quality in the moment of truth,

such as right after an order has been placed, after

an order has been delivered, or directly in-store

with the help of your loyal customers.



Increase Productivity & Profit

Feedback from every touch point

is directly forwarded to managers.

New, direct way of

communicating with customers

(not another platform).

Intercept negative feedback before

any unflattering opinions leak.

Reward customers with coupons

& special deals sent directly to their

smart phones.



Simple Concept for all Channels

Activating offline

touch points (fdb.ac)

Incorporate URL & QR code into

packaging, flyer, and poster

designs, and use them in product

catalogs, letters, or even in physical

stores.

The customer can choose between

URL & QR code and quickly &

directly submit feedback.

Virtual coupons are sent

automatically to customers and

digitally verified via app.



Feedback Side Tab for Websites

Activating online touch points

Track feedback at various touch

points along the customer’s website

journey (such as at an online shop or

a contact form).

Trackers are easily integrated into

websites with JavaScript or with a

simple WordPress plugin.

Highly customizable to match every

company’s design and CI.


Easy-to-use Real Time Cockpit

Evaluate results according to

individually defined KPIs (5-star,

NPS) in real time, day by day.

Everyone can view customer

feedback immediately in the

Cockpit.

Employees are enabled to react

right away.

Compare results and trends for

better business management.




Case Study – Audi Zentrum Dresden




Case Study – Coffee Fellows GmbH


Kai Hoffmann,

International Sales

We have over

15

years of industry experience

We have collected over

20.000.000

responses for customers

We are entrusted with over

4.500

users’ feedback management needs

Lars Rokitta,

Leiter Vertrieb

Making new contacts & holding presentations is like a workout for

body and mind for me. My work in sales requires a lot of that, but

above all, it requires excellent products - which we definitely have.

“

Over the years I’ve learnt that you need to be aware of what you don't

know. No Manager knows everything, but the good ones know when to

get expert help. In this business, teamwork is the key to success.

“

Feedbackstr Facts & Figures


Improve Business Performance Day by Day

Definition and incorporation of all online & offline touch points

Systematic & continuous collection of feedback

Real time analytics for immediate improvement of service

Insight into customer behavior trends and process-based analyses

Ticketing und to-do systems for organized collaboration

Better service quality for more recommendations,

reviews, customers & sales.


Next Steps

1. Definition & activation of your individual touch points

2. 1 month test run of the system at select locations

3. Go live in all of your locations



Feedbackstr Support

Phone: +49 351 320 25 28

[email protected]

www.feedbackstr.com

Get in touch with:


mailto:[email protected]

http://www.feedbackstr.com

Data & Analytics

Feedbackstr General Presentation & Portfolio