Deborah Kay Johnsondebbiejo23@icloud.com

972-795-8230

SUMMARY

Business Analyst with extensive troubleshooting skills, reporting and software development, project management, desktop and desk side support. Principle strengths include:

Customer Service Professionalism Ethical

Relationship Building/ Management Troubleshooting skills Self-Motivated

EXPERIENCE

IPRO MEDIA, Frisco, TX July 2015 to October 2015

EngineerAnalyst and Troubleshooting issues with the Mitel 5320 to 5360 models of the IP Phones. Arranging and adding keys to the various types of phones. Syncing the headset and handset to the phone. When researching the phones for connectivity for internal use, one of the steps is to see what network they are sharing, if they are sharing. Troubleshooting steps also include: verifying the phone is teleworked to the network, if using IPRO Media Network, checking the incoming and outgoing SIP gate, and ensuring the MAC address is in the Mitel Gateway Border.

RANDSTAND/HP, Carrollton, TX December 2014 to June 2015

Computer TechnicianReimaging computers for various accounts, such as Bank of America and Ericcson. Setting up accounts in the desktop/laptop computer, after imaging. Adding end user names in their domain. Configuration of Hand Held Carriers and Tablets for Kraft. Triage and repair of laptop/desktop computer hardware.

SPORTS SOLUTIONS, Dallas, TX August 2014 to October 2014

Administrative AssistantVarious duties as in answering the phones and emails. Typing letters and proposals for the sales of products. Ordering supplies, as needed.

TIME WARNER, Dallas, TX April 2013 to April 2014

Installer/Service Technician IISetting up of television mocha and non-mocha boxes, phones, as well as the configuration of the internet routers/modems and wireless settings. Configure splitters and amps to create better signal. Add/replace drops, both aerial and underground and adding the correct fitting for 59/RG6 cable. Addition of new outlets by wall fishing or house wrap. Trouble shoot the signal from the tap, to wall block and check for breaks in the cable.

ATMOS ENERGY, Dallas, TX May 2009 to August 2012

Operations Assistant/System Planning & Engineering Maintenance of Quit Claims, Deeds and/or Sales of property, Industrial Customers and Weather Data. Maintenance of Weather Data is to keep up with shrinking or expansion of the dividers for gas flow, which leads to the functionalization of the gas pipe. Use of Small World/GDO for the layout and organization of the gas pipe. Create and run reports in PGAS and Crystal.

GROUP PENSION AND ADMINISTRATORS, Dallas, TX May 2007 to January 2009

IT Department/Document Services Prepare and distribute scheduled pre-coded Access and GBAS reports. Assist all departments with DocuShare scanning and filing. Evaluate and construct Flowport sheets for DocuShare.

PPOONE FISERV, Dallas, TX May 2005 to May 2007

Business Analyst/Customer ServicePassword changes and updates for user ID. Troubleshooting the client’s software for correct syntax and proper updates. Determine proper mapping of data in the ppoONE database. Conduct analysis and quality assurance of fee schedules entered into the database. Evaluate and interpret hospital PPO fee schedules and contracts.

EDUCATION & PROFESSIONAL DEVELOPMENT

Graduate of ITT Technical Institute, Richardson, Texas, March 2015Associate Degree in Computer Science

Network Systems Administrator Program

TECHNICAL SKILLS

Microsoft Office: Outlook, Word, PowerPoint, Access, Excel, Visio