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How To Effectively Execute A Campus-Wide Rollout!!!JP Peters!University of Central Florida!
CREATING AN ENGAGED QUALTRICS COMMUNITY ACROSS CAMPUS
#InsightSummit
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We are located in Orlando, Florida.!!
2nd largest university in the US!
60K student enrollment (Fall 2014)!
10K faculty!
27 colleges and divisions!
!Resource text goes here
ABOUT UCF
OVERVIEW
BQC!
Before Qualtrics Collaboration!
QC!
Qualtrics Collaboration!
AQC!
After Qualtrics Collaboration!
• Qualtrics!
• Survey Gizmo!• Survey Monkey!• Custom-built!• Google Forms!• Microsoft Word (via email)!
BQC: SURVEY SOFTWARE CHAOS
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• Shared accounts by MANY!
• Another username, another password!
• Personal accounts: when they left, so did their accounts, with UCF data!
BQC: ACCOUNT MAYHEM
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• Development resources!
• Lack of Economies of Scale!• Frustration!• Silos!• Wheel re-creation!
RESOURCE WASTE
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THE QUALTRICS COLLABORATION
1!Identify existing users!
2!Identify and understand the “others”!
3!Compile needs!
4!Consult
Qualtrics Rep!
6!Dog & Pony!
7!Purchase!
8!Implement!
• 5 Colleges had college-wide licenses!
– Business!– Health!– Medicine!– Sciences!– Hospitality Management!
• Few scattered individual licenses!
STEP 1: IDENTIFY EXISTING USERS
• Using other products for survesy!
• Using (and unhappy with) custom-built solution on campus!
• Web forms and other potential “mod” use cases!
• Understand their needs for a survey/form platform!
STEP 2: IDENTIFY AND UNDERSTAND THE “OTHERS”
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• Shout out to Phil!• Explain needs!• Assist with discussing
components, and bringing in appropriate members of team!
• Schedule demos / meetings!• …!
STEP 4: TALK THINGS OVER WITH YOUR QUALTRICS REP
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• Assemble “Panel of Champions” that represents campus community!
• Testimonials!• Demo!• Pitch!
STEP 5: DOG AND PONY
• Stay diligent, communication is key here.!
• May require some selling!
• Follow up… and follow up… and follow up some more.!
• Work through a central purchasing entity if possible to get help!
• Make sure you get 3 year commitment in writing!
STEP 6: PURCHASE
• SSO Coordination!
• Administrative Structure!
• Establish simple onboard process!
• Transfer other instances!• Upgrade process!• Offline app and file upload add-
on!• Qualtrics support is awesome!
STEP 7: IMPLEMENT
• 2000 users!• 8600 surveys!• 633,000 responses!• Anytime, Anywhere access!• Distributed administration!• Less time to manage!• Empowerment for users!• Sharing of content!• Qualtrics community!
POST-QUALTRICS
• JP Peters!
– h"p://www.linkedin.com/in/jppeters/
– [email protected]!– Case Study!
• http://www.qualtrics.com/case-studies/university-central-florida-case-study-qualtrics-research-suite/!
THANKS!
Q&A How was this session? Text @Q17 to 35134
