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Building  an  Analytics  Empowered  Culture

Jason  Pincock,  CEO,  DynaLIFEDX

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Jason  Pincock

CEO,  DynaLIFEDX

• Certified  Management  Accountant• Graduate  of  Queens  Executive  Program• Member  of  Institute  of  Corporate  Directors• Creator/driver  of  innovation  and  strategy• Participates  in  biotech  industry  groups• Member  of  various  committees  and  boards

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Agenda

• DynaLIFEDX:  The  Organization

• Report  Cards  and  Accountability

• Transparency  of  Operations

• Analytics  Empowered  Culture

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About  DynaLIFEDX

• Part  of  an  integrated  service  providing  a  full  spectrum  of  testing  for  dozens  of  hospitals,  including  large  acute  care,  regional,  and  community  hospitals

• Provide  AP,  Micro,  and  other  lab  testing,  referral,  consultation,  and  support  services  to  more  than  150  hospitals  and  health  centers

• Operate  a  large  referral  lab  in  Edmonton• Operate  labs  in  regional  and  rural  hospitals• Employ  1,200+  dedicated,  professional  laboratory  staff  and  40  pathologists,  medical  microbiologists,  biochemists,  and  other  medical  laboratory  specialists

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DynaLIFEDX

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DynaLIFEDX

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Driving  Innovation  in  Lab  Medicine

DynaLIFEDX has  consistently  offered  a  forward  thinking  approach  throughout  its  history  and  continues  to  develop  and  implement  innovative  solutions.

We  always  strive  to  find  new  tools  rather  than  increasing  the  number  of  hands  we  need  to  deliver  our  expanding  volume  and  scope  of  service.

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ü Accountabilityü Demonstrating  valueü The  dashboard  &  performance

Report  Cards  and  Transparency

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Accountability  With  Your  Clients

Have  you  ever  met  an  A  student  afraid  to  bring  their  report  card  home?

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Performance  Scorecards

70%

75%

80%

85%

90%

95%

100%

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z AA % o

f wai

t tim

es w

ithin

def

ined

tim

e fr

ames

Patient Wait Times in Collection Centres - March 2014

<30 minutes <60 minutes <90 minutes <120 minutes

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Quality  Scorecards

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Capacity  Scorecards

Previous  configuration(organic  growth  model)

Addition  of  third  Centaur(organic  growth  model)

0%

20%

40%

60%

80%

100%

120%

140%

0.E+00

1.E+06

2.E+06

3.E+06

4.E+06

5.E+06

6.E+06

7.E+06

8.E+06

9.E+06

1.E+07

2009 2010 2011 2012 2013

% o

f use

d ca

paci

ty

Volu

me

of T

ests

2 Advia + 2 Centaur Analyzers

Advia Centaur % Advia % Centaur

0%

20%

40%

60%

80%

100%

120%

140%

0.E+00

1.E+06

2.E+06

3.E+06

4.E+06

5.E+06

6.E+06

7.E+06

8.E+06

9.E+06

1.E+07

2009 2010 2011 2012 2013

% o

f use

d ca

paci

ty

Volu

me

of T

ests

2 Advia + 3 Centaur Analyzers

Advia Centaur % Advia % Centaur

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What  is  really  going  on?• Recording  the  dashboard• Tracking  performance• Using  data  to  manage• Analyzing  trends

Transparency  of  Operations

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Targeted  Quality  Monitoring

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Turnaround  Times

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Client  Supply  Orders  vs.  Volume

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Supply  Utilization  by  Location

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Public  Health  Surveillance

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Logistic  and  Transport  Planning

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Staff  Scheduling  to  Volume

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Analytics  Empowered  Culture

Case  studies  in  changing  culture

• Empowering  frontline  staff• Analytics  in  every  day• Using  analytics  to  predict

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Measuring  the  Impact  of  Automation  on  TAT

Traditional  Microbiology

Primary  Culture Sub-­Culture Pathogen  

IdentificationAntibiotic  

SusceptibilityTotal  time                              to  Report

1  – 2  days 1  day 1  day 1  day 4  -­ 5  days

Microbiology  Automation

Primary  Culture

Path  ID  and  Susceptibility

Total  time  to  Report

18-­25  hours 20-­24  hours 1.5  to  2.5  days

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Staffing  Matches  Demand

• Staffing  scheduled  to  align  with  specimen  arrival  and  ready  to  read  times  allocated  across  24/7• Allows  for  steady  distribution  of  work  and  improved  TATs

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Quality  Benefits  Achieved

Improvements  include:

• Improved  TAT• Error  reduction• Standardization  built  in  to  each  step

• Streamlined  SOPs  support  standardization

• Patient  and  staff  safety• Antibiotic  stewardship  enhanced

Analytics  is  not  just  about  looking  in  the  past  and  establishing  trend  lines.  There’s  a  real  ability  to  apply  analytics  to  changing  behavior  in  the  moment.

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Empowering  the  Patient  Service  Center

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Your  car  also  has  a  real-­time  dashboard

But  you  would  still  never  drive  using  only  the  rear  view  mirror  and  the  road  already  traveled.

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Your  windshield  is  bigger  than  your  rear  view  mirror  for  a  reason.  What  is  coming  is  far  more  important  than  what  was.

Analytics  can  help  you  do  that.

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Thank  you

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