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www.eaagle.com
Eaagle tools for Text Mining
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• Free text analysis, like verbatim, posts, answers to open-ended questions can be extremely valuable to Human Resources, Market Research, Education, Customer Satisfaction, and Market Research.
• Most organizations avoid asking these types of unstructured text because they don’t have the ability to analyze them in a quick and cost efficient manner.
• Those companies that do analyze texts/responses know that it quickly becomes time-consuming, painful, often lacks objectivity and/or requires highly skilled and costly specialists.
One simple answer to your text analysis nightmare : Eaagle
Don’t believe it ? Let’s try with your own data for free ! (*)
Why Eaagle ? Structure unstructured information to deliver actionable value
(*) Subject to Eaagle prior agrement
• Innovative and exclusive text mining technology, since 1997• Empower organizations to leverage text information and transform it into
a strategic asset• Visualize and structure unstructured information to provide relevant,
actionable results• Identified by Gartner Group as “The Missing Knowledge Link”
• Available products and services :• Products:
• Eaagle Online : “Software as a service” (clic to take a tour )Web-based service for research professionals who need to analyze and
catagorize free text data sets, e.g. open-endend questions in surveys, forum posts, CRM verbatim, twitts, blogs, etc.
• Full Text Mapper : Desktop text mining tool (clic to watch online demo)
Text Mapping for experts and consultants who need to in-depth analyze large sets of free text content
• Services:• Expertise• Training• Technical assistance and integration
18 years of continuous innovation
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Selected clients
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Opinionway / Europe 1« For the 1st French national radio network, we needed to analyze 14.000 verbatim in less than 3 hours. The project consisted in analyzing 14,000 twitter comments posted during the French Primary debate for the presidential election. The radio needed the analysis for early morning news. Without Eaagle, it would have required at least 3 days, which would have been too late ! With Eaagle, results were delivered on time, in 2,5 hours.
Charles Henri d’Auvigny. Deputy COO - OpinionwayHerman Miller "I save over 50% of the time that it used to take to perform an analysis on full-text data. I simply highlight the information within the spreadsheet and click a button to get a summary of the data within seconds.“
Patty Bergquist - Senior Consultant and Associate Researcher, Hermann Miller
Large National Medical Transcription Company "Let me say that I am impressed with your product. I am a recently retired military intelligence officer who would have really loved to have had this tool while on active duty! (...) With nearly 800 survey respondents each answering 16 open-ended questions, we were faced with the daunting task of manually categorizing approximately 13,000 lines of text. At a rate of 1.5 minutes per entry, this was not an efficient use of resources. By my calculations, the manual analysis of this data would have cost my company approximately $47,232! We used FTM to relate and quantify these enormous amounts of unstructured survey responses and FTM performed magnificently. It enabled me to complete the task in three days which also included generating the structured reports using their template tool."
Michael LaChance, VP of Strategic Planning and Research
Deloitte Consulting"A powerful software tool for analyzing text-based materials that both summarizes the content and creates topographical maps of the outcome."
Deloitte Human Capital Practice ‘s United Nations report
Customer Testimonials
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Eaagle Online: how does it work: instant results from unstructured text in Saas service
Eaagle Online
One click !
Input verbatim
from surveys, forums, social
networks… ‘as is’
NO PREP required
In many languages including English, French, Spanish…
Instantly identifies and quantifies relevant topics,
words…
Provides visual and statistical analysis & reporting tools
WidgetiPad,
Smartphones
Charts
Your applications
APIs
(clic to take a tour )
Eaagle FTM
Eaagle Full Text Mapper: how does it work: a desktop software for consultants and experts to map and in-depth analysis of verbatim or file text content
Document WordPad
Diapositive Microsoft Office PowerPoint
Input verbatim from Excel or other
formats… ‘as is’NO PREP required
Instantly identifies, quantifies and maps relevant words and
clusters
Each Block in the map represents a word
Word color and location indicate their importance within the entire data set
Color of word blocks•Warmer colors (red, orange, yellow) indicate higher word frequency•Cooler colors (blue, green) indicate lower word frequency
Word clusters Indicate associations – words most commonly used together (i.e. topics)
Location of word clusters•Clusters at the inner circle of the map are more important and indicate primary theme(s)•Clusters at the outer circle point to secondary themes /topics (weak signals)
Create reports on the fly as you explore the map and share your findings
(clic to watch online demo)
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Fast, easy and objective : • Analyze and categorize thousands of responses or verbatim within seconds. Gather your free
text data in Excel and go! NO PREP !• No pre-defined categories, taxonomies , or lexicons. 100% Unbiased results delivered in real
time!• One click to load data, one click to launch analysis. Discover and refine results in an
convenient user interface. No need to be a specialist! Comprehensive : • Visual results : graphs, clouds, widget, mapping…. Detailed downloadable in Excel format,
including cross analysis. Create custom reports. Share your finding s through a custom mobile website.
• International: supports free text data in English, French, German, Spanish, Italian and Portuguese
Flexible, cost effective and reduced investment • Our offerings cover all situations: individual use ,workgroup use, integration of Eaagle within
your services or software. • No need to maintain or define categories, lexicons, dictionaries, etc. Cut you overhead costs
by a factor of 10 vs. other tools and methods on the market.• Pay as You Go: no commitment, no maintenance fee, no setup fee. Cost depends on the
number verbatim (Eaagle Online) or seats (Full Text Mapper)
Key benefits
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Key benefits for research analysts• Save time & effort: Eaagle automates low value
added, time consuming tasks• No more manual categorization nor coding. Eaagle does it for you !• Automated client-oriented report generation, including web, tablet & smart
phone-based reports• No semantic pre requisites: No need to preload nor maintain lexicons,
dictionaries, taxonomies, etc. Load data ‘ as is’ and click !
• Deliver objective, unbiased results to your clients• Eliminate bias in the data analysis process: No human coding nor taxonomies
required• All verbatim are analyzed and categorized, not only a selection portion of it• No methodological bias: Eaagle technology is based on “contextual signal
analysis”, not on predetermined statistical or probabilistic models
• Deliver top class, competitive service to clients• Reduce delivery time: Pending on volume, analysis takes from a few minutes to a
few hours. Not days! • Discover value and make new recommendation, instead of focusing work on
data themselves.
• Easy to learn & use • User friendly, web-based interface • Fast learning curve
Client’s Testimonial
“I save over 50% of the time that it
used to take to perform an
analysis on full-text data.
I simply highlight the information
within the spreadsheet and click a button to
get a summary of the data within
seconds.“
Patty Bergquist - Senior Consultant and
Associate Researcher, Hermann Miller
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Key benefits for research firms• Higher productivity & motivation
• Increase productivityEaagle observes that users reduce verbatim analysis costs and time by
50% on average• Boost motivation
Eaagle dramatically reduces the analyst’s painful, time-consuming tasks such as manual text categorization, coding plans, samples and ad hoc reports creation... In turn, the analyst focuses on higher value-added, more stimulating activities (analysis, recommendations)
• Deliver a more competitive service to your clients• Reduce verbatim processing costs: Cut internal or sub contracted costs• Add value to recurrent projects, ad hoc researches : You can now include many
open-ended questions or text data. Analyzing raw text is fast and easy!
• Drive innovation & leverage your assets • Leverage current assets (databases, software) to create new offerings
leveraging free text• Leverage other data sources and meet new customer needs : Twitter-, Facebook
data….
• Easily integrate Eaagle within your work processes, IT systems• Eaagle is “industry standard” (Microsoft .net, C++, Web services) Easy to
interface• Eaagle Online can be used online (“Software as a service” mode, in a pay-
per-use pricing model), or installed “in house”, or within your IT infrastructure (license & maintenance-based pricing model).
• Eaagle Full Text Mapper is priced per seat
Client’s Testimonial
“I save over 50% of the time that it
used to take to perform an
analysis on full-text data.
I simply highlight the information
within the spreadsheet and click a button to
get a summary of the data within
seconds.“
Patty Bergquist - Senior Consultant and
Associate Researcher, Hermann Miller
11
• Marketing / Customer satisfaction• Product testing: Pre tests, post tests, ad testing…• Bulletin boards• Open ended questions• Forum analysis• Speech analysis• Ad hoc surveys• CRM Customer Satisfaction surveys
- Feedbacks analysis- Customer satisfaction surveys- Customer complaints
• Polls• E-reputation• Social Media Research• Chat analysis
• Human Resources Management • Employee “pulse”’ surveys• Employee exit interviews• Employee reviews: Annual Reviews, mobility surveys• Training feedback analysis
Eaagle Most Common Uses
Eaagle Online Technical architecture
Anatext engineLoad data
and settings
(xml)
Convert Data
into xml
Split texts into
wordsLemmatize (1)
Apply preferences (xml)
List relevant words (xml)
Load words.xml and topic settings
(xml)
Process topic
detection, relevance,
text reliability vs. topics
Select relevant topics
Name relevant topics
List relevant
topics (xml)
Tserver engine
Eol admin •Sign on•Account management: debit, credit, refill, order management•Integrated confirmation emailing system
Eol engine• Extract and detect relevant words• Identify and select relevant topics• Communicate with Eol Service and Eol
Admin
Eol User Front-End
C++, C#
Eol Web front-end (*)Dashboard, lists, stats, …
Downloads (***)
Widget (**)
(*): html, css, js(**): Flash(***) xlsx
Mobile Web report (*)
(1): Plural merged with Singular conjugated forms with infinitive, tool words extracted. Compiled language dictionaries embedded (sources available under specific agreement).
