Perhaps school taught you how to make a taxonomy or create a persona from research, but did it teach you how to ask for a raise? How to create consensus between your team, product and engineering? Or how to get the right design out in the face of the “just copy Amazon/Google/Netflix” argument? Designers are taught the skills to make good design, but not the ones that will assure that design will go live. In this talk, I’ll cover key skills every UX practitioner should know. The techniques I’ll each are based on a combination of Nonviolent Communication, John Kotter’s Buy In, FBI negotiation techniques, and from real life in the Silicon Valley. Attendees will learn How to build consensus How to argue and listen effectively How to stay zen when the situation gets hot How to get buy in How to ask for what you need While designers historically have shrunk away from selling, It’s not gross or ugly to ask for what you need to get the job done right. If designers want a place at the table, they will have to ask for it.
Text of The Architecture of Self Advocacy
The Architecture of Advocacy @cwodtke www.cwodtke.com
Note: This presentation is annotated so it can be understood
with out me talking. That why there are big ugly grey boxes
everywhere. Also there were many exercises, so wish you were
there!
DESIGN IS KING
Everybody is talking about how critical design is.
WHY ARENT I RICH?
Where is my flying car? My private island?
Design has a servant mentality. Waits to be asked for his
opinion. Waits for the raise fairy to come.
THE USUAL ADVICE So what can you do? So many talks on ROI,
language of business
We are advised to mesmorize.
To use judo
YOU HAVE SKILLS TO SOLVE THIS
This is a new model for advocating YOU THEM EMPATHY ENVIROMENT
CONVERSATIONS
GET GOOD WITH YOU
SHARE A PROUD MOMENT USE THE WORD I EXERCISE
WAS IT HARD TO BLOW YOUR OWN HORN?
LISTENER:
What was the speakers superpower?
WHAT DO YOU HAVE?
YOU MUST KNOW
YOUR NEEDS
YOUR WANTS
YOUR VALUE
SEEK FIRST TO UNDERSTAND
OWN YOUR FATE
INTERVIEW WHAT IS A GOOD DAY? WHAT IS A BAD DAY? EXERCISE
LISTENER:
WHAT MAKES HER WIN?
YOU GOT THIS
WHAT DOES SUCCESS LOOK LIKE? WHAT DOES FAILURE LOOK LIKE? WHAT
ARE THEY AFRAID OF?
FEAR, PAIN, PREJUDICE What shuts ears off?
Do they have a preexisting prejudice about you, miss fancy
designer- pants? You must disprove it.
If its pain, you must wait for it to pass or relieve it. Same
with fear.
ENVIRONMENT
MAP You are a designer. Make a map of your business world.
Im always horrified how few designers know how the company
makes money. Know:
BUSINESS MODEL
GROUP DYNAMICS Who hates who? Where are their alliances?
Interdependancies?
RHYTHM When can you boss even hand out raises? Quarterly?
Yearly?
If you know you, know them, know your environment you can talk.
YOU THEM EMPATHY ENVIROMENT CONVERSATIONS
TRANSACTIONAL Two types of conversation. This is I do good, you
give raise Its less common that you think, and higher risk
than.
COLLABORATIVE This is when you have a goal (check out is ugly)
they have a goal (check out under-perfroms) and you design a
project together
BODY LANGUAGE You talk with more than just your mouth, as do
they.
Reading people is useful.
YOUR BODY TELLS YOUR STORY
Images from Amy Cuddys research on power poses Your body
changes your chemistry. However, be careful what you are saying
with power poses.
READ You are ready to finally have that raise talk. But they
are sitting with arms crossed. What do you do?
WRITE Mirror their poses. Keep your body open.
WORDS Its critical to pick wisely.
SPEAK THE LANGUAGE OF THE PLACE If they use ROI, you use ROI.
If they dont, you will look clueless.
ITS MORE ABOUT THE PACKAGE Common way to talk about salary
(+benefits and stock) in Silicon Valley.
GET TO THE NEXT LEVEL Common way to ask about raise/promotion
in SV.
SPEAK NEED TO NEED This is from Nonviolent Communication. You
want to What do they need to be successful? You? Where is the
overlap?
KNOW YOURSELF KNOW THE OTHER KNOW THE TERRITORY MAKE AN US
BE WILLING TO GET THE EFF OUT OF DODGE Some final advice. To
negotiate successfully, you need to If you cant walk out, you cant
negotiate effectively.
ADDITIONAL HOMEWORK MAKE A SENTENCE ABOUT YOUR AWESOME DISCOVER
OTHERS AWESOME PLOT SOMETHING TOGETHER
Thank You @cwodtke www.cwodtke.com I coach teams and
individuals to make dreams realities.