SARAH DOOKRAN – MOHAMMED 2902 Buckley Avenue, Lake Worth Florida 33461 Contact : 1-868-480 – 6617/ 394 - 0929 E – mail: srhmhmmd@yahoo.com

RESUME

NAME: Sarah Dawn Dookran – Mohammed D.O.B.: 5TH January 1978

AGE: 37 Years old STATUS: Married

EDUCATION: University of the West Indies Open Campus Stores Management

Institute of Broadcasting Careers

Television Broadcasting

Excel Edu - Centre Computer Literacy Microsoft Word Microsoft Excel Internet Access

SERVOL – 1995 Adolescent Development Programme – (Course entailed) Spirituality Self-awareness Literacy Health Education Social Studies Parenting

SECONDARY: LAKSHMI GIRLS’ HINDU COLLEGE: ‘89 – ‘94

C.X.C. GENERAL EXAMS

MATHEMATICS (V) ENGLISH A (II) ENGLISH LITERATURE (II) FRENCH (II) BIOLOGY (IV) PRINCIPLES OF BUSINESS (II)

EXTRA CURRICULAR ACTIVITIES: TABLE TENNIS CRICKET SWIM TEAM BADMINTON CHOIR CLASSICAL INDIANDANCE TEAM MARATHON

PRIMARY: CUNUPIA GOV’T PRIMARY SCHOOL – 1988 - 1989 COMMON ENTRANCE EXAMINATION

EL DORADO HINDU SCHOOL – 1983 - 1988 1ST YEAR – STANDARD FOUR (4)

WORK EXPERIENCE:

LOW COST SUPERMARKET – 1995 –1997

CASHIER / CUSTOMER SERVICE REPRESENTATIVE FLOOR OPERATIONS SUPERVISOR ADMINISTRATIVE ASSISTANT

DUTIES:

CUSTOMER CARE DAILY SUPERVISION OF FLOOR OPERATIONS BALANCING OF CASHIERS RECORDING OF DAILY SALES EMPLOYEE PAYROLL RECEIVING OF GOODS INVENTORY OF GOODS ACCOUNTS PAYABLE BALANCING OF VAULT DAILY SALES BANK DEPOSITS

OSHI MOTOR SUPPLIES – 1998 – 2000 SECRETARY/RECEPTIONIST

DUTIES:

ACCOUNTS PAYABLE

PURCHASE ORDERS EMPLOYEE PAYROLL CUSTOMER SERVICE RECORDING OF DAILY SALES SALES SUPERVISION OF MECHANICS

PRICE SMART TRINIDAD LIMITED – 2000 – 2004 TYRE CENTRE SALES CLERK: 2000 – NOV 2001 TYRE CENTRE SUPERVISOR: NOV 2001 – APRIL 2002 ASSISTANT FRONT END MANAGER: APRIL 2002 – MAY 2003 FRONT END MANAGER: MAY2003 – MAR 2004

DUTIES: TYRE CENTRE CUSTOMER SERVICE SALES WEEKLY INVENTORY CHECKS MAINTENANCE OF CENTRE CASHING TRAINING OF STAFF DAILY OPERATIONS PERIODIC MEETINGS WITH SENIOR BUYERS FROM SAN DIEGO TRAINING IN-HOUSE PERSONNEL IN BATTERIES AND TYRES KEY SALES STRATEGIES

FRONT END MANAGER, SUPERVISORY MANAGER OF MEMBERSHIP & IN – HOUSE TECHNICIAN DUTIES:

TRAINING OF DEPARTMENT AND WAREHOUSE PERSONNEL IN CASH HANDLING AND CASHING PROCEDURES TRAINING OF FRONT END STAFF IN CUSTOMER SERVICE CREATING EMPLOYEES’ WORK SCHEDULES CO-ORDNATION OF DAILY ACTIVITIES OF DEPARTMENT DELEGATION OF TASKS TO FRONT END SUPERVISORS, CASHIERS, CARRY-OUT WRAPPERS, MEMBERSHIP CLERKS AND TECHNICIAN AIDING THE WAREHOUSE MANAGER IN OPERATIONS MANAGEMENT ENSURING BUSINESS IS RUNNING EFFICIENTLY AND CASHIERS ARE BEING UTILIZED IN THE BEST WAY FOR PRODUCTION TO TAKE PLACE WITH MINIMAL COST MANAGE THE WAREHOUSE; OPERATIONS WHEN WAREHOUSE MANAGER IS NOT AVAILABLE (DUTY MANAGER) BALANCING OF CASHIERS DAILY SALES BALANCING THE VAULT AND PREPARATION OF

SALES FOR TRANSPORTATION TO BANK TRACKING AND LOGGING DAILY, WEEKLY AND MONTHLY SALES RECRUITING OF PERSONNEL CRISES MANAGEMENT - CUSTOMER CRISES MANAGEMENT - DEPARTMENTAL SUPERVISION OF MEMBERSHIP DEPARTMENT AND IN – HOUSE TECHNICIAN MANAGEMENT OF FRONT END DEPARTMENT DEPARTMENTAL SUPPLIES PURCHASES SECURING OF WAREHOUSE AND LOCK DOWN OF WARE HOUSE NIGHTLY QUALITY CONTROL MANAGEMENT KEY SALES STRATEGIES

RESTAURANT HOLDINGS LIMITED/ BURGER KING JUNE 2004 – SEPTEMBER 31ST 2005 MANAGER

DUTIES:

DAILY OPERATIONS MANAGEMENT OF RESTAURANT CO-ORDINATION OF RESTAURANT EMPLOYEES ASSIGN EMPLOYEES’ TO THEIR WORK STATIONS

CASH MANAGEMENT

CREATE BANK DEPOSITS AND MANAGE PETTY CASH FOR PURCHASE OF STOCK WHEN COMPANY IS OUT OF STOCK CREW MANAGEMENT CREATION OF INCENTIVE PROGRAMS TO MOTIVATE EMPLOYEES IN A FAST PACEDENVIRONMENT CUSTOMER SERVICE CRISES MANAGEMENT CUSTOMER CRISES MANAGEMENT EMPLOYEES CUSTODIAN OF STORE, VAULT TRAINING OF EMPLOYEES IN RESTAURANT MANAGEMENT, FOOD HANDLING PROCEDURES AND CUSTOMER SERVICE BIANNUAL ASSESSMENT OF EMPLOYEES AND SUPERVISORS (RETRAIN WHEN NECESSARY) ORDERING OF GOODS FOR RESTAURANT WEEKLY ROTATION OF STOCK USING FIFO RULE DAILY TRACKING OF SALES MONTHLY SALES COMPARISON AND TARGETS END OF MONTH INVENTORY END OF SHIFT CALCULATION OF WASTE AND USED PRODUCTS

QUALITY CONTROL MANAGEMENT

KEY SALES STRATEGIES

MERCHANTMEN CO. LTD / PAPAMEN’S KITCHEN NOVEL CONSTRUCTION CO. LTD. – OCT 2005 – SEPT 2006 WAREHOUSE MANAGER /OFFICE MANAGER

DUTIES: ACCOUNTS PAYABLES AND RECEIVABLES BALANCING OF SALES SOLE CUSTODIAN OF VAULT AND WAREHOUSE PAYROLL OF EMPLOYEES OF THREE COMPANIES DELEGATION OF DUTIES AMONGST EMPLOYEES AND DRIVERS PRICING OF INVENTORY ORDERING OF SUPPLIES FOR THREE COMPANIES DAILY SALES REPORTS DAY-TO-DAY SUPERVISION OF IMPORTED ITEMS ALL BANK TRANSACTIONS LIASON BETWEEN SUPPLIERS AND ALL VENDORS DISPATCHING OF TRUCKS FOR TOBAGO ROUTE MONTHLY FINANCIAL STATEMENTS

QUALITY CONTROL MANAGEMENT DRAFTING OF EMPLOYEES’ TERMS AND CONDITIONS OF WORK

C.L.M. PHOTO LTD t/a PHOTOWORLD-SEPT 2006 – 2010 SUPERVISOR/OPERATIONS MANAGER

DUTIES:

WEEKLY INVENTORY END OF MONTH INVENTORY /RECONCILIATIONS GENERAL ORDERS OF STORE STOCK SUPERVISION OF FRONT COUNTER STAFF TRAINING OF EMPLOYEES IN CUSTOMER SERVICE CUSTODIAN OF CASH DAMAGE CONTROL (CUSTOMER ISSUES) PRICING OF ITEMS (STOCK) QUARTERLY & MONTHLY INVENTORY ALL ADVERTISEMENTS AND STORE PROMOTIONS CREATION OF ALL AD LIBS, PRINT ADVERTISEMENTS & SALES QUALITY CONTROL MANAGEMENT KEY SALES STRATEGIES DRAFTING OF EMPLOYEES’ TERMS AND CONDITIONS OF WORK

C.L.M. PHOTO LTD t/a PHOTOWORLD - 2010 – 2014 BRANCH MANAGER

DUTIES: WEEKLY INVENTORY END OF MONTH INVENTORY /RECONCILIATIONS GENERAL ORDERS OF STORE STOCK SUPERVISION OF ALL STAFF TRAINING OF EMPLOYEES IN CUSTOMER SERVICE CUSTODIAN OF CASH DAMAGE CONTROL PRICING OF ITEMS (STOCK) QUARTERLY & MONTHLY INVENTORY ALL ADVERTISEMENTS AND STORE PROMOTIONS HIRING OF STAFF TRACKING OF SALES CASH DEPOSITS ASSESSING AND PROMOTING OF STAFF RECEIVING OF SUPPLIES ISSUING AND IMPLIMENTING OF ALL POLICIES MEETINGS WITH STAFF & DIRECTORS ROSTERING OF STAFF SALARIES PAYMENT OF MERCHANTS/DISTRIBUTORS QUALITY CONTROL MANAGEMENT

BUDGET CONTROL

KEY SALES STRATEGIES – YEARLY PLANNING

DRAFTING OF EMPLOYEES’ TERMS AND CONDITIONS OF WORK

THE LONDON CLOTHING COMPANY -MAY 2014 - PRESENT ADMINISTRATIVE MANAGER

DUTIES WEEKLY INVENTORY END OF MONTH INVENTORY /RECONCILIATIONS DAMAGE CONTROL PRICING OF ITEMS ONLINE (STOCK) ALL ADVERTISEMENTS AND ONLINE PROMOTIONS TRACKING OF SALES RECEIVING OF SUPPLIES MEETINGS WITH DIRECTORS AND WEB DESIGNER PHYSICAL MONITORING AND MANAGEMENT OF OFFICE IMPUTING OF DATA ON WEBSITE MANAGEMENT OF WEBSITE PHOTOGRAPHY AND EDITING OF ALL PICS ON WEBSITE BUILDING OF CLIENT/COMPANY RELATIONSHIP TRACKING OF SALES SUPERVISING OF BUSINESS FROM A SENIOR

MANAGEMENT LEVEL ABOVE ALL OTHER STORE MANAGERS, JUNIOR MANAGERS AND EMPLOYEES, TRAINING OF EMPLOYEES IN CUSTOMER SERVICE, UPSELLING AND PRODUCT KNOWLEDGE MONITOR OVERALL OPERATIONS OF BUSINESS AND RECOMMEND POLICIES AND CHANGES TO FURTHER ENHANCE THE IMAGE AND THE BRAND THAT IS THE LONDON CLOTHING COMPANY QUALITY CONTROL MANAGEMENT

KEY SALES STRATEGIES

ASSETS: 9 YEARS WORKING KNOWLEDGE OF RETAIL MANAGEMENT SYSTEM 5 YEARS WORKING KNOWLEDGE OF SCENE MACHINE 7 YEARS WORKING KNOWLEDGE OF PRINTPIX MACHINE 9 YEARS WORKING KNOWLEDGE LUCIDIOM, KODAK, FUJI AND HITI TERMINALS 6 YEARS WORKING KNOWLEDGE OF FX PHOTOKEY PRO CERTIFIED CUSTOMER SERVICE (SERVICEAIR TRAINING) CERTIFIED SECURITY TRAINING IN AIRPORT TERMINAL 6 YEARS WORKING KNOWLEDGE OF MYOB ACCOUNTING SYSTEM: IN-HOUSE TRAINING (C.L.M. PHOTO LTD.) 9 YEARS WORKING KNOWLEDGE PHOTOSHOP

10 YEARS WORKING KNOWLEDGE IN ADVERSTISING AND CREATION OF ADVERTISEMENTS

CERTIFIED IN TELEVISION BROADCASTING FEATURED IN ONE TELEVISION ADVERTISEMENT AND CREATED 3 ADLIBS AIRED ON RADIO FOR THE C.L.M. PHOTO LTD COMPANY OWN VOICE WAS USED FOR 2 20 YEARS EXPERIENCE IN PROFESSIONAL CUSTOMER SERVICE 13 YEARS OPERATIONS MANAGEMENT 4 YEARS WORKING EXPERIENCE IN CAR TYRES AND CARS 1 YEAR IN-HOUSE TRAINING OF THE MAGENTO PLATFORM IN-HOUSE TRAINING FROM EXIDE INTERNATIONAL IN CAR BATTERIES (PRICESMART) IN-HOUSE TRAINING AND CERTIFICATION IN RESTAURANT MANAGEMENT (certificate kept by company) IN- HOUSE TRAINING IN AS400 SYSTEM (PRICESMART) 3 YEAR PARTCIPANT AND REPRESENTATIVE OF C.L.M. PHOTO LTD IN ADVERTISING AND DISPLAY /CO-SPONSOR OF CRYSTAL DREAM WEDDINGS EXPO 9 YEARS WORKING KNOWLEDGE OF STUDIO PHOTOGRAPHY IN A SUPERVISORY POSITION 1 YEAR CONSULTING C.L.M. PHOTO LTD IN MANAGEMENT, INVENTORY AND CUSTOMER SERVICE 12 YEARS QUALITY CONTROL MANAGEMENT

17 YEARS KEY SALES STRATEGIES – CREATION AND IMPLEMENTATION OF EFFECTIVE SALES STRATEGIES THAT YIELDED RESULTS 11 YEARS EXPERIENCE IN POLICY MAKING AND EFFECTIVE IMPLEMENTATION 16 YEARS EXPERIENCE IN CRISES MANAGEMENT/DAMAGE CONTROL/CONSULTATION 10 YEARS EXPERIENCE IN DRAFTING OF EMPLOYEES’ TERMS AND CONDITIONS OF WORK

CURRENT EXTRA CURRICULAR ACTIVITIES:

POETRY SHORT STORIES PENNING A CUSTOMER SERVICE MANUAL PRIVATE CONSULTANCY PRIVATE PHOTOGRAPHY JOBS MANAGING FINANCES OF A NEWLY ESTABLISHED GRAPHICS COMPANY

References:

Mr. Steven de Verteuil

Former Director Agostini Ltd

Former Store Manager C.L.M. Photo Ltd

Tel: 637-5343

Cell: 461-8147

Richard Trestrail

Director

C.L.M. Photo Ltd.

Cell: 678-1355

Christopher Galt

Director

C.L.M. Photo Ltd.

Cell: 385-4258

Michael Mouttet

Director

C.L.M. Photo Ltd.

Cell: 684-6892

Imitiaz Ali

Managing Director

Low Cost Supermarket (Munroe Rd. Ltd.)

Tel: 665-3071

Nicole Hawkins

Director

Alornic Ltd

t/a The London Clothing Company