Résumé Andrew Blunden

People & Change

Systems

Process

Strategy

OD, HR, Change &

Business Improvement

Executive

PhilosophyWith an MBA and a Master of Information Systems, Andrew Blunden is a passionate, ethical and accomplished senior executive dedicated to the development & implementation of effective strategy, analysis and repair of business processes, improvement of capability and culture and delivery of professionally managed change.

The depth and width of his consulting experience is significant and he has also performed international specialist & executive roles. He delivers value for clients through his ability to select appropriate contingency approaches, bridging of strategic, operational and IT issues and management of complicated project and change environments in support of service, quality and productivity outcomes for clients.

Andrew sees himself as a mentor and leader and as a member of an executive team within an exciting growth organisation.

Values, ethics, empathy

Experience Profile

Public

SectorFederal

State

Local Council

(NSW, TAS, Qld ,

Vic)

AusAid

Indii

FunctionsStrategy &Operations

Institutional reform

Program leadership

IT Implementation

HR, OD, IR

Consulting

BPR

Change management

Learning & Development

EH&S

InternationalUK

NZ

Singapore

South Africa

Canada

Indonesia

Australia

Private SectorIT

Learning &

Development

Manufacturing

Transport

Telecommunications

Banking

Insurance

Primary

Utilities

Breadth by sector ,

industry and country

Skills FocusUpstream & Downstream

capability - Fit & Value

Add

StrategyStrategic Analysis

Strategic Planning

Operational Planning

Organisation Design

Gap Analysis

PeopleSkills assessment

Change management

HR & OD Management

Program leadership

IR & EBA experience

Culture change programs

Performance management

systems

Learning Program design

Facilitation & Coaching

SystemsBusiness Intelligence

Web & Intranet

Knowledge Mgt systems

IT Implementation

Process – systems integration

Documentation

Quality

Dupont Safety

ProcessFunction & Process

design

Service – Quality

Improvement

Business Process Re-

engineering

Lean – Six Sigma

Problem solving

Innovation

Role Alignment

• Executive management

• Strategy & Operational planning

• Program and Project leadership

• Transformational change program leader

• Consulting & high level facilitation skills

• HR, OD, Business Improvement & Change management

• Models & Methodologies

• IT systems integration & Process design

• Organisational design, Culture change & Institutional reform

• Quality, Service & Productivity improvement

• Knowledge Management

• Problem solving & Innovation programs

• Learning program & Curriculum design

• Performance Management & Business Intelligence

Mix and depth

Achievements

• Growth of IT training business doubling turnover and improving profit

• Multi million $ cost savings projects for significant US productivity

organisation across Telecommunications, Banking, Insurance and primary

sector clients

• Downsizing - Reduction in manufacturing workforce by 200+ without lost

time or industrial disputes

• Coordinated implementation of automated manufacturing work

processes without production loss through enhanced planning, process

design and training

• Developed and implemented an absence management program

significantly impacting employee absence and $ leave costs

• Successful commercialisation of an International government bus

company

• Business Process Reengineering of a state government department

processes resulting in significant cost savings, improved efficiency and

value as well as knowledge continuity

• Successful integration of incident management IT systems resulting in

improved incident response, fuel savings and responder staff safety

improvement

Snapshots only

Achievements continued

• Development and delivery of an elaborate Australia wide leadership and management program to 160 staff resulting in significant improvement in management competency, decision making, leadership and problem solving with direct cost savings.

• Successful introduction of self managed work teams in a blue collar environment without lost time or industrial dispute and resulting in multi million $ savings

• Delivery of a culture change program resulting in reduction in conflict and improved morale across the organisation

• Development of enhanced business and operating strategies for multiple clients resulting in improved revenue and cost savings

• Successful establishment of a multi agency program office for a state government department integrating various technologies and functions

• Successfully supported the implementation of SAP and Business Intelligence IT systems for corporate clients

• Delivered six Enterprise bargaining agreements without industrial dispute and gained significant productivity and cost savings

• Developed a production management system for a plastic moulding company resulting in major cost reduction and profit increases

• Large cost savings from a successfully implemented problem solving and continuous improvement program

Snapshots only

Qualifications

• Master of Business Administration - QUT - 2002

• Master of Information Systems - USQ - 2007

• Currently part time PhD student - Knowledge transfer within project teams. (on hold)

• Diploma of Training and Assessment Systems – 2002

• Certificate of Audio Engineering (SA – School of Audio

Engineering 1990)

• Crosby College QES instructor (Phillip Crosby & Associates

US 1994 accreditation)

• Dupont Safety System Manager Accreditation

• Myers Briggs Type Indicator (Instrument accreditation)

• Team Management Index (Instrument accreditation)

• Six Sigma Black belt (currently completing)

Learning

Personal Attributes

• A passionate, ethical and positive leader with good

relationship management skills

• A strategic mindset but also capable of translating strategy to operational activities & actions

• Strong business acumen & street wise approach

• Advanced problem solving abilities and adaptive logic

• Collaborative pragmatic facilitator and presenter

• Sense of humour used appropriately to dilute tension

• Self-directed, well organised, effective time manager

• Persistence and ability to follow through to get things

done and meet commitments

• Myers Briggs Type Indicator INTJ

Accumen & effectiveness

Role ExperienceExposure

2002 – 2014

Practice lead of Business Improvement Division – MRCagney & CEO Lean Challenge

Business Consulting.

Senior program and project consulting assignments including change management,

productivity, quality, business process redesign. See project list.

Oct 96 – 2002

Human Resource, Industrial Relations & Organisational Development Manager – ACI - Owens Illinois

Brisbane (glass manufacturing)

Responsible for delivery of the full range of HR, IR and OD activities including Workforce planning, OH&S,

Environment, Rightsizing of workforce, Absence management, Technology implementation including SAP,

Enterprise Bargaining, Performance Management, Cultural Change and Continuous Improvement activities

within a blue collar manufacturing environment.

•Conducted a major downsizing (200+ staff) without any lost time or industrial action.

•Introduced major new automated manufacturing technologies and planning for reskilled the workforce.

•Implemented an absence management program significantly reducing absence and cost of absence.

•Conducted the change support program for company-wide SAP implementation (change

management)

•Designed the change support program for the company transformation program ‘The 8 issues’

•Delivered 6 EBA’s without industrial disruption.

•Implemented innovation and productivity improvement programs

Role ExperienceContinued - 2

1994 – 1995

National Training Manager - ANI Bradken Consolidated Brisbane (Heavy Engineering – Metal industry)

Implemented National Training Strategy and Metal Industry Competency Standards. Supported

implementation of the Proudfoot – Crosby Productivity & Quality Improvement Program throughout ANI.

Also responsible for National Graduate, Professional Development, Role Clarity and Performance

Management Programs

•Implementation of Proudfoot productivty and Crosby quality processes generating multi-million dollar

savings for the company.

•Implementation of National metal industry competency standards and classification program for

Bradken.

•Introduction of performance management and role clarity programs.

•Design of Bradken graduate program.

1991 – 1993

Synergy Productivity Consulting – Self employment

Various clients

•Quality and productivity improvement for SME’s including Paramount Leisure products, S&P Spa, Oricon

and Qld Government

Role ExperienceContinued - 3

1989 –1990

Change Management Productivity Installation Specialist - Proudfoot - Crosby Company (Palm Beach

USA). Provision of specialist facilitation and Change Management support to quality and productivity

improvement teams for major customer organisations. Quality Improvement and productivity Facilitator.

•Was a key member of multiple successful consulting productivity and quality improvement projects

(Delivering multimillion dollar customer savings)

•Clients included, Channel 9, Westpac, Legal & General, Link telecommunications.

1986 – 87

National Training Manager – Apple Centre Canberra – ACT Delivered training and multimedia services for

mainly government clients.

•Doubled the financial turnover of the Apple Centre

•Implemented the first Apple multimedia learning authoring team in the ACT via the Apple Centre

concept. Authored ground breaking multimedia and video products for major government client base

Pre 1986

Team leader through to Assistant Director ADP services Social Security Department Canberra (pre

Centrelink) Led the ADP training team, was a member of the Stratplan implementation team.

Member of the Stratplan major project implementation team. Mainframe and mini computer

implementation across 150 offices, 6000 staff and 20 office automation products. Change management

and business process, technology integration.

Personal Development

• Neuro linguistic Programming (Dalmau)

• Computer Documentation (McKilliam)

• Computer Based Training Authoring (Boeing International)

• Time Management (Time Management International)

• Project Leadership (Patton)

• ISO9001 Internal Auditor (Quality Assurance Services)

• Team Management Systems (Margerison & McCann)

• Wilson Learning Problem solving training accreditation

• Rogen Executive Presentation Skills

Depth and expertise

Consulting ProjectsWidth by industry & task

• Ethekwini Busway – Aurecon. High level Safety, Security, Operational management, learning design and change management support

• AusAid – TransJakarta - International Institutional Reform TransJakarta buses

• Department of Transport & Main Roads - Upper Mt Gravatt Bus station capacity review – Project Management 2012

• Southbank Corporation - Southbank Risk Management 2012

• Department of Transport & Main Roads (DTMR) - Develop Intelligent Transport System Framework for Network Operations Planning 2011

• Translink - Mobility Management Business case and concept planning 2012

• Gold Coast Rapid Transit - Service Integration workshop 2012

• Sunwater - Maintenance Management Application and hardware business case 2011 - 12

• netBI – Department of Transport and Main Roads – Passenger Transport Taxi reporting DTMR 2011 – 12 (Business Intelligence and Data warehouse)

• Department of Transport and Main Roads - 2011 - State-wide Heavy Vehicle Road Operations Program Office Establishment project

• Department of Transport and Main Roads - Nerang Functional reorganisation 2010

• Department of Transport and Main Roads - Metro Brisbane 2009 -10

• Territory and Municipal Services ACT - Transport Capability Review

Consulting ProjectsContinued - 2

• Department of Transport and Main Roads – Brisbane City Council - Brisbane Metropolitan Traffic Management Centre Training and Development

• MRI Canada - Strategic planning

• Department of Transport and Main Roads – Nerang Traffic Management Centre –Centre &Traffic Response Service Implementation

• TransLink - Net based business intelligence implementation supporting TransLink

• Department of Transport and Main Roads - Nerang Main Roads Team Process Development & Business Process Reengineering

• Department of Transport and Main Roads - Nerang Main Roads Recruitment & Training Operators Traffic Response Officers

• TransLink - Business Process Review Busways Operations Centre

• TransLink - Busways Business Process Improvement

• Queensland Transport (Integrated Transport Planning) - Divisional Strategic Business Planning Process

• Brisbane Transport - Net based Business Intelligence system installation support.

• Owens Illinois - Frontline Management Training program (Certificate level) in Manufacturing.

• Alcan - Safety Improvement Program

• BASF - Training knowledge base

Consulting ProjectsContinued - 3

• ACTION - Management Information System - Systems Analysis ACTION buses ACT

• Education Queensland – Smartcard research project

• Alcan - Gove Team Building

• Brisbane Transport - Busway Operations Centre - Incident Management System Development Brisbane Transport

• MetroTas - Management Information System Analysis

• Owens Illinois - Frontline Management Program Assessment

• MetroTas - Web based business intelligence system support & implementation

• Brisbane Transport – Web based Environmental Management program

• Brisbane Transport - Reform Project, Introduction of Self-managed work teams (drivers), implementation of customer service program.

• Translink - Busway Operations Centre - Cultural change

• Brisbane Transport - Incident Management System reconfiguration Brisbane Transport

• Queensland Transport - SEQIPP (South East Queensland Integrated Planning Process (Review Process)

• Queensland Transport - Business Planning Public Transport Division Qld Transport

Consulting ProjectsContinued - 4

• Translink - Busway Safety Officer Recruitment process

• Department of Transport & Main Roads - Nerang Main Roads Traffic Management Centre review

• Translink - Busway Safety Officer role review

• Department of Transport & Main Roads - Critical Incident Debriefings (Tugun Motorway)

• Translink - King George Square – Inner Northern Busway - Training and Procedures development

• Queensland University of Technology - Culture change workshops

• MRCagney ISO9001

• Translink - Busway Procedure Edits & Training

• ACTION - Incident Management System

• ACTION Procedures IMS

• Department of Transport & Main Roads - Queensland Taxi Contract Performance Reporting

• Department of Transport & Main Roads - Cairns Traffic Management Centre implementation advice

• ACTION - Business Process Review – Bus Scheduling and Planning

• Department of Transport & Main Roads - Traffic Management Centre - Operator Training

• QR National – Derailment, Productivity and Safety improvement program

Professional Associations

• Member Australian Institute Training & Development

• Member Project Management Institute

• QUT Alumni

• Linked In Forums• Change Management

• Business Process Improvement

• Strategy

Community &

Involvement

Interests• Digital Photography

• IT

• AFL football

• Car restoration

• Audio engineering & Music

• Motorhome

• Innovation

Work Life Balance

Contact Information

Andy Blunden

122 Williamson Road

Tamborine, Qld, 4270

Mobile +61 418624458

Work +61 7 33203600

Home +61 7 55438320

Linked In http://au.linkedin.com/in/andrewblunden08/

Email ablunden@bigpond.net.au

Speak to me before you

make any decisions!