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How to make the most of your interview Tina Wagener Welcome to Interview Training 101

Interview Training for Hiring Managers

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Not sure if you are getting the most out of your interview? Do you wonder if you are asking the most appropriate questions? This interview training presentation will help! Decrease turnover, take less time to fill a position, and avoid making any mistakes.

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Page 1: Interview Training for Hiring Managers

How to make the most of your interview

Tina Wagener

Welcome to Interview Training 101

Page 2: Interview Training for Hiring Managers

http://www.stumbleupon.com/demo/?review=1#url=http://www.youtube.com/watch

What not to do in an interview..

Page 3: Interview Training for Hiring Managers

Purpose of an Interview

Finding Talent Culture Fit

Succession Planning

Company Awareness

New Ideas

Page 4: Interview Training for Hiring Managers

What is an interview?

• Special conversation• Research project• Knowledge gathering• Relationship building

Page 5: Interview Training for Hiring Managers

Planning for the interview

Review resume Review interview summary notes Review job description Create / review interview questions

Page 6: Interview Training for Hiring Managers

Establishing Rapport

Introduction Review process Tour / dept introduction Remember: make the candidate feel at ease

Page 7: Interview Training for Hiring Managers

Direct vs. Open Ended Questions

• More details and information• Insight to motivations

• Discover behavioral traits• Understand resourcefulness

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Example:

"What experience do you have working with personal computers, specifically with spreadsheet, word processing, and data base software and what packages are you most familiar with?"

Multiple Questions

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Reflective Questions

? Gain additional information? Clarify issues? Avoids misjudgment? Ask for more information

Page 10: Interview Training for Hiring Managers

Leading Questions

X Giving away the answer in a questionX Ask them the question firstX Will tell you what you want to hear

Page 11: Interview Training for Hiring Managers

Behavior Based Interviewing

Past behavior is the best predictor of future performance.

Forget the “dating behavior” – chemistry

Page 12: Interview Training for Hiring Managers

Allowing Time to Answer

Require an answer Lack of important information Side stepping Silence is your friend

Page 13: Interview Training for Hiring Managers

Making Promises

• Bonus promises• Promises of promotion• Job guarantee• False expectations

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Failure to Listen

• Ringing phone• Email ding• Tapping of pen or pencil• Looking at work on desk

Conference roomMaintain eye contact

Show interest

Page 15: Interview Training for Hiring Managers

Lack of Documentation

• Prevents legal liability• Improves decision making

• Use scorecard• Good for multiple candidates

Page 16: Interview Training for Hiring Managers

Interviewing Situations

Must I ask each person the same interview questions?

If I know right away that this is not the candidate for me, must I continue with the entire interview?

What do I do if the candidate tells me something that is inappropriate or personal?

How long should an interview last?

Some candidates talk in paragraphs instead of sentences. How can I regain control of the interview if this happens?

What do I do if an applicant won’t talk to me? Sometimes the person appears to be very nervous and answers with just "yes" or "no" or brief responses.

Page 17: Interview Training for Hiring Managers

Illegal Topics

• Age

• Arrest record

• Association with present employer

• Bankruptcy and credit affairs

• Disability

• Driver’s license

• Emergency contact info

• English language skills

• Height and weight

• Marital status, children

• Organization

• Protected class

• Veteran status

• Weekend work

Page 18: Interview Training for Hiring Managers

Closing of Interviews

• Ask if they have any questions• State next steps

– Recruiter to follow up• Do not promise another interview• Do not give them false hopes in regards to

an offer

Page 19: Interview Training for Hiring Managers

Hiring Manager Costly Mistakes

• The opening: Hearing that their time is valued

• Differentiating between things candidates can learn on the job (i.e. specific skills) and qualities that aren’t likely to change

• Not asking for clarification• Not drilling down enough

Page 20: Interview Training for Hiring Managers

Key Questions for Managers• Could you explain the company’s organizational structure?

• What’s the company's plan for the near future, and how does your department fit into it.

• Will you be expanding or bringing on new products or new services?

• What are your worst problems?

• What major skills and abilities will I need to succeed in this job?

• What attracted you to working for this organization?

• How will my responsibilities and performance be measured?

• What are the day-to-day responsibilities I’ll be assigned?

Page 21: Interview Training for Hiring Managers

Scoring of Candidates

Page 22: Interview Training for Hiring Managers

Fun Stuff – CareerBuilder Top 10

• Candidate answered cell phone and asked the interviewer to leave her own office because it was a "private" conversation.

• Candidate told the interviewer he wouldn't be able to stay with the job long because he thought he might get an inheritance if his uncle died - and his uncle "wasn't looking too good."

• Candidate asked the interviewer for a ride home after the interview. • Candidate smelled his armpits on the way to the interview room. • Candidate said she could not provide a writing sample because all of her writing had

been for the CIA and it was "classified." • Candidate told the interviewer he was fired for beating up his last boss. • When applicant was offered food before the interview he declined, saying that he

didn't want to line his stomach with grease before going out drinking. • A candidate for an accounting position said she was a "people person," not a

"numbers person." • Candidate flushed the toilet while talking to the interviewer during a phone interview. • Candidate took out a hair brush and brushed her hair mid-interview.

Page 23: Interview Training for Hiring Managers

   I had a job interview at an insurance company once and the lady said, “Where do you see yourself in five years?” and I said, “Celebrating the fifth year anniversary of you asking me this question”

Fun Stuff

Page 24: Interview Training for Hiring Managers

Questions?