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Summary of Nadejda Loumbeva's work experience in knowledge management as at the end of 2007.
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Communication Communication Technologies in Support Technologies in Support
of Knowledge Sharing of Knowledge Sharing and Managementand Management
Experiences ranging across:Experiences ranging across:•Countryside AgencyCountryside Agency
•United Nations Office on Drugs and CrimeUnited Nations Office on Drugs and Crime•United Nations World Food ProgrammeUnited Nations World Food Programme
•IFRC/RCIFRC/RC•OtherOther
October 2007By Nadejda Loumbeva
Overview
Who Am I? Experiences Questions
Who Am I?
Nadejda Psychology Human-Computer
Interaction IOs Technologies and … People, Business
Processes and Organisational Goals
Countryside Agency (Natural England) Natural England works in Britain for people, places and
nature to conserve and enhance biodiversity, landscapes and wildlife in rural, urban, coastal and marine areas.
2002 Three Learning Networks KM using ICTs Lessons learnt:
Facilitation is key. The ICT solution is … NOT so important.
Lessons: Five Enablers for Managing of Knowledge Using ICTs Allow for learning to emerge from within the
knowledge community Manage the distinction between information and
knowledge Create conditions for sharing of and learning from
both the explicit and tacit components of knowledge
Enable group learning as much as individual learning
Treat knowledge as part of action and not as a possession
United Nations Office on Drugs and Crime UNODC is mandated to assist Member States in their
struggle against illicit drugs, crime and terrorism.
2005 Automated Donor Assistance
Mechanism (ADAM) Technical Assistance Project coordination
Lessons learnt: Knowledge is not in the tool. For the tool to be used, there has to be a
community.
Who is he Talking to?
United Nations World Food Programme
2006 – 2007 Change Management (Global Staff
Survey) Internal Communications Electronic Discussion Forum
Challenge: Channel informal talk into a constructive purpose
Lessons learnt: Business Processes are essential. Trust between management and staff is key.
Aim: Connect Staff Across Geographical Distances
Reality: The people and the Technology Did Not Integrate
International Federation of the Red Cross/Red Crescent The world's largest humanitarian organization whose
mission is to improve the lives of vulnerable people by mobilizing the power of humanity.
2007 Support intra-organisational networks of
people with IT and ICT tools Membership Organisation
Lessons learnt: Enable bottom-up and facilitate top-down. Agree on what is an effective network. Align network purpose with organisational purpose.
Other Examples
International Labour Office Knowledge Strategy Integrate knowledge with IT and HR
Partnerships Numerous Organisations among organisations Same challenges
What We Talked About …
Countryside Agency UNODC WFP IFRC/RC ILO and partnerships
Thank you
QUESTIONS …?QUESTIONS …?
Contact Information
Nadejda Loumbeva nadejda_loumbeva(at)yahoo.co.uk00359 (0)888705424Skype: Nadia_753http://www.linkedin.com/in/nadejdaloumbeva