• General Management and Area Management• Operational and Financial Management • Project and Crisis Management• Security and Risk Management • Standard and Compliance Management • Customer Service Management • Revenue and Sales Management• Opening and Refurbishing Experience

SENIOR HOSPITALITY EXECUTIVEExtensive hands-on management experience in finance,

sales and operations in diverse hospitality fields including Starwood, Marriott, Choice and IHG brand properties.

General ManagerJuly 2012 - PresentArtmore Hotel, Atlanta, GA102 Rooms and Suites

Ranked #11 of 194 hotels in Atlanta, December 2012

• Improved Tripadvisor ranking to #11 from #19 of 194 hotels in six months• Immediately identified shortfalls in the organizational structure and recruited a successful team to lead the Sales, Front Office, Food and Beverage and Housekeeping departments.• Managed $4 million budget increasing flow through in 6 months by 2% through rationalization of resources, realizing cost savings through efficiency in staffing and increase of sales in food and beverage, banqueting and rooms• Personally built relationships with corporate partners though active networking though social media, direct sales calls and area events, associations and community involvement

Senior Operations Manager December 2008 – December 2011Holiday Inn Sunspree Resort, Montego Bay, Jamaica

518 Rooms and Suites

Before

After• Designed and implemented inventory controls resulting in up to 20% reduction in shrink per annum• Prepared utility usage analyses and implemented cost saving measures of up to 15% in Housekeeping and

Front Office Departments• Created template for manpower monitoring and comparison providing savings of 2% per annum.• Implemented strategies in the Rooms Division to improve customer service scores over all by 4% in one year• Managed $10 million refurbishing project over a two-year period

The US Grant, San Diego San Diego Del Mar Marriott Hyatt Regency La Jolla at Aventine

Hilton La Jolla Torrey Pines

Westin Gaslamp Quarter San Diego

Area Hotel Operations Manager October 2007 – October 2008Ace Parking, San Diego, California

10 Hotel Valet and Self Parking Locations over 25 mile radius

• Reduced salaries and wages, maintenance, and insurance expenses by 10% over previous year through rationalizing of each expense while maintaining quality of service

• Lead division through service and managerial improvements including proprietary customer service and financial reporting programs

• Exemplary client relations and management of services lead to successful resigning of 5 renewable and 2 new contracts worth $6 million annually

Consultant: Pre-Opening General Manager December 2005 - July 200716 Suite boutique hotel 350 Condos in 5 locations

• Completed business licensing including Certificate of Occupancy, Tourism Licenses, Central Bank Licensing and other operating licenses

• Responsible for overall property concept, floor plans, room design, menus and pricing • Created General Ledger and Chart of Accounts and created budgets for financing approval

and startup• Project Manager for construction with team of 15 carpenters, painters, masons, plumbers,

electricians and tilers• Negotiated contracts for tour operators, online booking agents such as Expedia, Travelocity,

and Orbitz

General Manager June 2003 – June 2005Comfort Suites and Resort, Seven Mile Beach, Grand Cayman

108 all Suite Resort

• Improved market penetration by 15% through rate management which contributed to a three year $900,000 increase in gross sales

• Reduced past due receivables from 3% to 1% of gross revenue

• Managed $6 million refurbishment of 70% of the property after major hurricane damage; completed project in 6 months and within budget

• Managed $8 million refurbishing project over a 2 year period and for both properties• Negotiated volume discounts with suppliers such as Guest Supply, American Hotel Register

Company, Diversey Lever and Ecolab resulting in average savings of 10% on annual purchases

• Solicited best quotes, negotiated contracts and ensured installation quality parameters • Increased annual revenues by 10% on average over 6 year period in each property within

first 2 years of operation• Personally built relationships with corporate partners generating $800,000 in revenue

Director of Rooms Division June 1997 - June 2003The Courtleigh Group of Hotels, Kingston, Jamaica

170 Rooms and Suites 126 Rooms and Suites

Other Brand Experience

Education

Florida International University, Ft. Lauderdale, FLBachelor of Science degree Hospitality Management

In Transition andSeeking Opportunities

• I am a “Hospitality Specialist” who worked my way up the ranks and, because I understand what it takes to do the job, I train and lead people to be successful.

• I am a hotel manager who excels at providing guest service and fiscal responsibility because I love what I do. I can work with the details while keeping the big picture in mind.

• I have worked for several brands including Holiday Inn, Courtyard by Marriott, Comfort Suites and Sheraton Suites.

I am seeking General Manager opportunities with brands such as IHG, Hilton, Hyatt, Marriott, and Starwood at corporate and franchise properties in the Atlanta area.

Forward leads to johnkirkwright1969@yahoo.com