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Customer Service
Delivering 5 star Customer Service
Find out: 1. what a customer wants2. how they want it
...and give it to them that way!
Customer Service Basics
1. First impressions count 2. Be courteous
3. Have the right attitude.
Why is customer service important?
Every customer interaction is an opportunity to represent yourself and the company.
Building brand loyalty starts with a customer’s experience with the brand.
That means it starts with you!
How to make a good first impression
Remember to always:
Greet the customer with a smile.
Give a friendly introduction.
Make eye contact.
Other important details
- Be professionally dressed- Have proper hygiene
- That means you can’t smell like smoke- Fresh breath
- Have good body language - Face the client and listen
Important details
When working it is important to remember to have good hygiene. That means:- Not smelling like smoke - Having fresh breath
Possible Introductions
Hi my name is _______….nice to meet you!….how can I help you?
Giving a great first impression
- Never forget to smile - Look the customer directly in the eyes- Listen to the customer
No matter what you are doing for the client you want to make sure they are happy and comfortable.
Clients want
...To be heard
…To be understood
...To be cared for
Listening to the customer
● Find out what does the customer want:○ Ask them ○ Listen to their response and acknowledge what
they said○ Repeat what they said back to them to make sure
you address their needs
Empathize with the customer
● What if you can’t give them what they want?○ Tell them you understand their needs and want to
provide a solution for them○ Sometimes you will have to get creative○ Even if you can’t solve their problem you want to
make sure you try as much as you can and show them that you are trying.
Finishing up with a client
Remember that having a client be happy and satisfied with the service is important for your career. They might review you so you always want to deliver a 5 star quality service!
