JASON GUTHRIE

SUMMARY

Highly motivated, experienced Administrative/Technical Support professional with extensive technology and data management skills. An effective communicator skilled at helping non-technical users understand complex computer concepts and ideas. Combined ten years of various industry experience including insurance, telecom, retail, state government and human resources.

PROFESSIONAL EXPERIENCE

Lee Hecht Harrison, Columbus, Ohio 2007 to Present

CANDIDATE SERVICES ASSOCIATE (2011 – Present)EXECUTIVE ASSISTANT (2007 – 2011)ADMINISTRATIVE ASSISTANT (2007)Serve as executive assistant/candidate services associate to staff of five as well as over 100 clients. Responsibilities include resume formatting and development, managing in-house client programs, technical support of client management systems, fielding calls to staff and clients, setting up meetings and seminars, and developing customized instructional materials for staff and clients.

Serve as a regional subject matter expert for all internal candidate management systems. Additionally, facilitate a monthly “best-practices” administrative support call to ensure that administrative processes are being implemented in a consistent and high quality manner throughout a delivery region of 12 offices.

Assist with the on-boarding process of 50 career transition candidates both on-site and virtually throughout the LHH Central Region on a weekly basis.

Support 2 business developers, by ensuring customer accounts are set up accurately and new candidate referrals are entered and engaged in a timely manner.

Provide desktop/technical support to visiting clients to ensure individuals are able to remain connected to web resources and perform an effective job search.

Developed training tools to aid in the use of company’s proprietary Career Resource Network website including creating a step by step guide to demonstrate commonly used processes to register for on-site courses.

Authored instructional documents to create an administrative reference manual that incorporated step by step instructions and screen shots to provide a guide for use by part time administrative personnel.

Designed reports to assist consultants with identifying potential candidates for incoming job opportunities by organizing client information by industry and job role.

Streamlined the scheduling process for in-house meetings and seminars by creating calendars for conference rooms to eliminate the need for paper scheduling and prevent over-scheduling of rooms.

Ohio Department of Public Safety, Columbus, Ohio 2005 to 2006

TECHNICAL TRAINER (2006)Responsibilities included writing training materials for Microsoft Office applications including Word, Excel, Access, PowerPoint, Windows XP, PeopleSoft, and GroupWise 6.5. Assessed training needs of department staff and provided classroom training both in the headquarters and in the field.

Redeveloped the training program for Microsoft Access course including writing all of the course materials and developing sample exercises to demonstrate in class.

Customized the Intermediate Microsoft Excel course including updating textbook and creating examples relevant to employee roles and responsibilities.

Consistently received outstanding feedback scores from class participants. Developed several Access databases to electronically track information for State Highway Patrol

personnel that had previously been maintained on paper. This ensured that data was no longer missing and allowed for increased accuracy in reporting.

DATA SYSTEMS TECHNICIAN, Deputy Registrar Help Desk (2005 – 2006)Answered incoming technical and procedural calls from Deputy Registrar offices in all 88 counties of Ohio.

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Provided specific answers to procedural questions concerning vehicle registration regulations for the State of Ohio.

Trained deputies to fix equipment issues and network issues in their offices including rebooting network and resetting id machines.

Academy of Court Reporting, Columbus, Ohio 2004 to 2005

STUDENT SERVICES OFFICER Managed student attendance records and served as student counselor. Planned awards ceremonies and coordinated outside speakers to attend professional assemblies. Assisted students in computer lab and served as backup network administrator to resolve connectivity

issues.

NiSource, Columbus, Ohio 2003 to 2004

ADMINISTRATIVE ASSISTANT, Supply Chain Developed VBA scripts to manage data in Microsoft Excel and Access. Compiled dataflow diagrams using Visio to document business and data flows with the Supply Chain

department. Coordinated Office Depot procurement for the company. Conducted records retention audit for the Procurement Division to ensure legal guidelines were properly

observed to prevent liability. Processed all departmental invoices and maintained electronic and physical contract files.

CoreComm Telecommunications, Columbus, Ohio 2000 to 2002

PROGRAMMER ANALYST II Developed and maintained client software applications written in VB 6.0 connected to both a SQL Server 7

and Oracle 8i database. Designed VB class modules to represent table structures within SQL Server. Served as project lead for all system enhancements to company’s Customer Information System. Performed all phases of the system development lifecycle including: retrieving specifications via user

interviews; coordinating development meetings; writing project specifications; coordinating system test plans and user acceptance and training.

Developed stored procedures using SQL Server to be used by both the VB application and web client software for the online ordering system.

Consulted with overseas sister company NTL to develop sales order entry system. Developed coding standards documentation to provide consistent results in application design.

Central Benefits Mutual Insurance, Columbus, Ohio 1998 to 2000

PROGRAMMER ANALYST II Converted company’s claims entry system for OS2/Easel to Microsoft Visual Basic 6.0. Worked extensively on Y2K code remediation. Regularly called upon to troubleshoot logic errors and

design workable solutions often working under pressure providing high quality results. Managed team of three to convert data using Fileaid/Data Ager software for testing of the Claimfacts

system.

ADDITIONAL EXPERIENCE

United States Navy 1992 to 1996

YEOMAN SECOND CLASS – E5While stationed at the Pentagon, served as Executive Assistant to two 3 star admirals. Responsibilities included authoring documents for the admirals’ signatures, managing appointments, coordinating travel arrangements, and serving as the contact point for members of Congress and other senior military officials. Held top-secret security clearance.

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EDUCATION

DeVry University, Columbus, OhioBachelor of Science in Computer Information SystemsSuma Cum Laude graduate

HARDWARE AND SOFTWARE APPLICATIONS

Microsoft Office 2003 Windows XP/Vista SQL Server

Visual Basic Power Builder C/C++

CMS CRN Salesforce.com