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Key Changes Single prioritised work backlog roadmap & resource forecasting JIRA Kanban boards (no WIP) Joint risk/issue tracking (weekly) Resource portfolio management Utilisation “Burn-up” KPIs “One team” culture PgM - William Hill Account Sportsbook Casino Payments Trading Mobile International Sportsbook Casino Payments Trading Mobile International Key Observations Multiple copies of work backlog Unclear priorities No visibility of roadmap, resource demand Ad-hoc status communications Engineers “spoon-fed” work Team leads spread too thin (tech ←→ mgmt) “us-them” culture Products Products Release Dependencies … recent portfolio of work Programme Manager Programme Manager

George V - OpenBet - Customer alignment within Professional Services context

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Key Changes● Single prioritised work backlog● roadmap & resource forecasting● JIRA Kanban boards (no WIP)● Joint risk/issue tracking (weekly)● Resource portfolio management● Utilisation “Burn-up” KPIs● “One team” culture

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Key Observations● Multiple copies of work backlog● Unclear priorities● No visibility of roadmap, resource demand● Ad-hoc status communications● Engineers “spoon-fed” work● Team leads spread too thin (tech ←→ mgmt)● “us-them” culture

Products ProductsRelease

Dependencies

… recent portfolio of work

ProgrammeManager Programme

Manager