Denise L. Jackson

Interviewing

This Interview module will have a person knowing what to do on an interview. The module will tell the person how to answer the most popular questions a recruiter asks and what questions you should ask on the interview. There are tips to further help the person get the job as well. After reviewing this module a person should have a pretty good grasp of how to interview. They should know how to conduct themselves from the moment of entering the potential employer’s building to the end of the interview.

Your Hired

What questions to ask on the interview?

How to answer

questions on the

interview?

How is your overall

appearance?

Are you excited

about the position?

Resumes-Cover Letters

The Resume/Cover Letter Module will teach a teen and young adult how to build a resume and cover letter step by step. The module will also show how a person who has never worked will be able to build a resume as well. The resume has three formats that most employers are familiar with such as chronological, functional and achievement. The person will be able to distinguish which format will best serve their needs.

You got the

interview!

Did you triple check your resume and cover letters for

errors?

Did your resume and cover letter entail the

basic and not unnecessary information?

Do you list what you have

accomplished at past positions?

Did you have the three basic formats

for a resume?

Networking

Networking can be the most rewarding thing as well as the most frustrating for some people. Most people cringe when they have to go to a networking event. The module will show strategies in how to use networking to your advantage. The module will give valuable tips and also a person will have several scenarios to help them maneuver the networking process.

I got some good leads!

Do you have a game plan

when you go to the networking

event?

Are you talking to the right

people?

Do you have cards?

Are you at the bar frequently?

Dressing for all

Occasions

Teens and young adults will know how to dress for different occasions. They will understand the differences between black tie, white tie, casual, formal, etc. They will also understand how dressing correctly can be the difference in getting the job or not being considered for the job. It can be the difference of getting the promotion or being looked over again for a promotion . After studying this module a person will know how to dress in all occasions without feeling self conscience or unsure.

I got the promotion!

Are you dressing for the role you want?

Do you have any doubts about your wardrobe during an

event?

What does your wardrobe say about you?

Do you know the difference

between business casual

and casual?

Human Resources

Jargon

This particular module is considered a bonus. Studies have shown that teens and young adults who have never had benefits will have questions. We decided to add this module to help them understand the many different plans and how having benefits are so important.

I have benefits!

Do you understand

the language of health and

welfare?

What does all these

different medical plans

mean?

Can I cover anyone on my plans?

How do I know which is the best

plan for me?

Customer Service

Customer Service has to be one of the most important aspects of any business. It does not matter what you do, customer service plays a major part. How you treat customers determines if they do business with you again or if they take their business elsewhere. It is almost certain that every business owner would like to keep a recurring customer as oppose to finding a brand new one. So many businesses invest a ton of money in customer service skills because it is that important.

I received an award for my outstanding

customer skills?

Are you smiling when you answer the phone?

Do you make a great

impression the first time?

Do customers ask for you by

name?

Has your boss ever told you to adjust your

attitude?

Public Speaking

Public speaking is a common stress for most people. It does not matter if you are a beginner or you have experience, everyone gets nervous. This module will show a person hot to deliver your message for the intended audience. It has tips such as how your body language can make or break your speech or how to prepare you voice before speaking. The module shows you examples of when you will need to speak in front of an audience. The module goal should make a person feel more confident when delivering their speech.

I am confident in what I

am saying?

Are you in control?

Do people understand what I am

saying?

Are you making

others feel comfortable?

Are you fidgeting on

while you address your

audience?

Time Management

This module will show how to use time management tools to help be more productive throughout the day regardless of the task. We show how interruptions, meetings and even procrastination can wreck havoc on the things a person needs to do. After this module a person will have an idea of how to manage their time more effectively and will be able to decide what is more important to tackle at the moment.

How can I accomplish everything I need to do

today?

How can I stay on track?

I hate interruptions!

My planning

tools really help me

stay focus.

I will tackle the hard

things first!

Leadership

The Leadership module will give traits of an effective leader. There are examples of people who have master the art of leadership. The module will show anyone can become a leader because it is something a person just do. The leadership module will have different scenarios so the person can practice how they will step up and handle the situation.

Will they follow me for the quest to be the best?

Can I handle

adversity?

Do I have what it

takes to be a leader?

Do leaders make

mistakes?

Do you communicate

well?

Business Etiquette Part 1 and

Part 2

The Business Etiquette modules are very intensive. They are divided in two parts. The first part will deal with introductions, handshakes, body language, presence and rules of email. The second part will consist of business entertaining, dining and business protocol in other countries. The modules will break down the rules and how a person should conduct themselves in certain situations. It is so important in business to have great manners because ultimately promotions come more easily to the person who has them. Each module will have a test.

Was my handshake weak or was

it strong?

Did I make eye contact?

Did I pick up the wrong spoon?

I have a business

luncheon, am I

prepared?

Did I offend him?

Salesmanship

The Salesmanship module will show what skills and talents are needed to sell and close the sale. We all are salesmen. We sell something everyday. The module mentions some of the ways we sell to each other. Being a salesman takes dedication and it takes time to conquer it. The module has different activities so a person going over the activities can assess how they will close the deal.

How can I close this account?

Do I hold my

customer’s attention?

Do I know my product?

Do I dress the part?

Am I a person of integrity?

Relationship

Are my relationships

healthy?

I think I am prejudice?

Am I an

abuser?

Do I get along with my co-

workers?

Am I communicating

in all my relationships?

The Relationship Module talks about signs of an abuser to how to get along with older generation in the marketplace. We explore how to really get along with others and how to build lasting relationships with customers. The module will show how relationships can build or tear you down. The module will also tell you in the marketplace relationships will become important because of what you will gain from either your job or your own business. We will work with so many people from different backgrounds, religion, color, culture, etc. Diversity is huge now in the marketplace and we all have to embrace it if we want to get along.

Goal Setting

The Goal Setting Module is a powerful process for thinking about your ideal future, and for motivating a person to turn their vision into reality. We begin by using the acronym SMART Goals to help all remember these characteristics. A SMART chart is enclosed with this module to get the ball running.

What do I want to do

with my life?

Can I do this?

How do I want to be

remembered?

Are my goals attainable?

Do I have my plans laid out?

Spirituality

The Spirituality Module is a module which basically ask “Is this all there is”. A person can choose to look over this module and answer the questions or they can omit this entire module.

Is there something more out

there?

Am I making the best use of what

God has given me?

Why do I feel the

urge to do good?

What drives my

life?

What is my

purpose?

Servitude

Our servitude module shows how helping and doing things for others makes our lives much more meaningful and fulfilled. The module gives little examples of how we can begin to serve others and activities to actually serve others and then talk about how a person feels while helping someone else.

Do I bring joy to others?

How can I be a blessing to

others?

I love doing

things for others.

I have peace

and joy.

I enjoy getting out of bed in

the morning.