BY:DEEPSHIKHA

GUPTA(PGDM2)

EMOTIONAL INTELLIGENCE

John eatson (Ph.D) Roy Johnson (MBA)

Managing partners of coaching solution . An organization which coaches directors and managers in some of British‘s best known corporations.

Training seminars have created innovations in the field of coaching , emotional intelligence dialogue communication and leadership.

AGENDA

Understand the Principle of EI

Describe the principle of EI

Reflect the use of EI

Emotional Intelligence?

Ability To Inform Our Decisions With An Understanding Of Our Own And Others’ Emotions In Order To Act Productively

The ability to manage our own emotions (intrapersonal intelligence) and the ability to interact well with others (interpersonal intelligence).

KEY SKILLS Self-awarenessSelf-confidenceSelf-regulationMotivationEmpathy Social acumen Persuasiveness.Conflict management.

Self management

SOME POINTS TO REMEMBER:

• Treat your failures and successes as learning opportunities.

• Listen to your gut reactions when making important decisions.

• Practice developing states of poise, control and humor until they become automatic.

• Stay in touch with your most important personal goals and values. This will keep you on track for success.

• Improve your credibility by using voice, gesture and movement to emphasize the points you make.

READING OTHERS WELL

• To interact effectively we need to develop the art of reading others

• Developing empathy

• Cultivate an open mind with people you meet

Deal with interruptions, tangential responses, misunderstandings and unforeseen objections, effective communicators are ready to develop a dialogue with their listeners.

EMPATHIZEACKNOWLEDGEREFLECTSUMMARIZE

PERSUASIVE COMMUNICATION

A useful mnemonic for active listening is EARS

CONCLUSION