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Training Program Details of AJ Branded Program # Trained Finishing School Preparing US bound H1B visa holders for successful onsite client visits with a focus on daily interac>ons and communica>on expecta>ons 250 Clientfacing Interview Skills Preparing professionals to confidently engage with UK and US clients during interviews through learning how to communicate soIskills, body language, and hard skills 20 US Culture Basics for Rapport Building Focus on American culture and work values aimed at improving customer rela>onships with US clients and stakeholders. 150 Nego>a>ng Tips and Convincing Strategies with Americans In addi>on to >ps on building solid business rela>ons with Americans, we look at how to use English convincingly in business with Americans, tone of voice, and influencing techniques. 30 @2105 Authen>c Journeys Consultancy Pvt. Ltd. authen>[email protected] www.authen>cjourneys.info Culture & Diversity Programs UST Global

Culture, Diversity & Inclusion Corporate Programs

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Page 1: Culture, Diversity & Inclusion Corporate Programs

Training  Program   Details  of  AJ  Branded  Program   #  Trained  

Finishing  School   Preparing  US  bound  H1-­‐B  visa  holders  for  successful  onsite  client  visits  with  a  focus  on  daily  interac>ons  and  communica>on  expecta>ons  

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Client-­‐facing  Interview  Skills  

Preparing  professionals  to  confidently  engage  with  UK  and  US  clients  during  interviews  through  learning  how  to  communicate  soI-­‐skills,  body  language,  and  hard  skills  

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US  Culture  Basics  for  Rapport  Building  

Focus  on  American  culture  and  work  values  aimed  at  improving  customer  rela>onships  with  US  clients  and  stakeholders.    

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Nego>a>ng  Tips  and  Convincing  Strategies  with  Americans  

In  addi>on  to  >ps  on  building  solid  business  rela>ons  with  Americans,  we  look  at  how  to  use  English  convincingly  in  business  with  Americans,  tone  of  voice,  and  influencing  techniques.  

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@2105  Authen>c  Journeys  Consultancy  Pvt.  Ltd.                                                        authen>[email protected]                                                                  www.authen>cjourneys.info    

Culture  &  Diversity  Programs  -­‐  UST  Global  

Page 2: Culture, Diversity & Inclusion Corporate Programs

Culture  &  Diversity  Programs  -­‐  UST  Global  

Training  Program   Details  of  AJ  Branded  Training   #  Trained  

Customer  Focused  Solu>on  Building    

Building  customer  loyalty,  trust  and  empathy  throughout  the  customer  lifecycle  were  highlighted  in  a    global  corporate  context.  Modules  highlighted  the  dos  and  don'ts  of  small  talk,  mee>ng  e>que]e  and  communica>on  skills  for  problem  solving  and  resolving  of  >ckets  in  an  efficient  and  friendly  manner.    

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Accent  Reduc>on  Seminar  

Tips  in  reducing  Mother  Tongue  Influence  (MTI)  based  on  Indian  accents,  par>cularly  Hindi  and  Malayalam.  Prac>ce  in  phone>cs,  linguis>cs,  voice  clarity  and  pronuncia>on  

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Small  Talk  &  Conversa>on  E>que]e  

Professionals  interac>ng  with  US  clients  learn  about  conversa>on  starters  and  enders  and  how  to  use  small  talk  effec>vely  in  emails,  phone  and  in-­‐person  mee>ngs.  Par>cipants  learn  how  to  iden>fy  appropriate  and  avoidable  small  talk  topics  in  rela>on  to  Indian  ones  

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@2105  Authen>c  Journeys  Consultancy  Pvt.  Ltd.                                                        authen>[email protected]                                                                  www.authen>cjourneys.info    

Page 3: Culture, Diversity & Inclusion Corporate Programs

Culture  &  Diversity  Programs  -­‐  UST  Global  

Training  Program   Details  of  AJ  Branded  Program   #  Trained  

Corporate  Coaching   Individuals  are  chosen  to  work  1:1  on  targeted  topics  such  as  voice  clarity,  email  wri>ng,  report  wri>ng,  and  client  rapport  building.  Goal  achievement  was  noted  through  improved  communica>on  and  work  performance  as  seen  in  increased  360  Performance  Review  and  Customer  Sa>sfac>on  Scores  

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Alpha  New  Employee  Training  

College  to  workplace  training  impar>ng  general  professional  e>que]e,  personality  development  and  communica>on  skills  as  well  as  targeted  modules  specific  to  UST  Global  company  culture  and  working  with  US  clients.  (UST  Global  Branded  Training)  

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@2105  Authen>c  Journeys  Consultancy  Pvt.  Ltd.                                                        authen>[email protected]                                                                  www.authen>cjourneys.info