Culture, Diversity & Inclusion Corporate Programs

Training Program Details of AJ Branded Program # Trained

Finishing School Preparing US bound H1-‐B visa holders for successful onsite client visits with a focus on daily interac>ons and communica>on expecta>ons

250

Client-‐facing Interview Skills

Preparing professionals to confidently engage with UK and US clients during interviews through learning how to communicate soI-‐skills, body language, and hard skills

20

US Culture Basics for Rapport Building

Focus on American culture and work values aimed at improving customer rela>onships with US clients and stakeholders.

150

Nego>a>ng Tips and Convincing Strategies with Americans

In addi>on to >ps on building solid business rela>ons with Americans, we look at how to use English convincingly in business with Americans, tone of voice, and influencing techniques.

30

@2105 Authen>c Journeys Consultancy Pvt. Ltd. authen>[email protected] www.authen>cjourneys.info

Culture & Diversity Programs -‐ UST Global


Training Program Details of AJ Branded Training # Trained

Customer Focused Solu>on Building

Building customer loyalty, trust and empathy throughout the customer lifecycle were highlighted in a global corporate context. Modules highlighted the dos and don'ts of small talk, mee>ng e>que]e and communica>on skills for problem solving and resolving of >ckets in an efficient and friendly manner.

40

Accent Reduc>on Seminar

Tips in reducing Mother Tongue Influence (MTI) based on Indian accents, par>cularly Hindi and Malayalam. Prac>ce in phone>cs, linguis>cs, voice clarity and pronuncia>on

40

Small Talk & Conversa>on E>que]e

Professionals interac>ng with US clients learn about conversa>on starters and enders and how to use small talk effec>vely in emails, phone and in-‐person mee>ngs. Par>cipants learn how to iden>fy appropriate and avoidable small talk topics in rela>on to Indian ones

400



Training Program Details of AJ Branded Program # Trained

Corporate Coaching Individuals are chosen to work 1:1 on targeted topics such as voice clarity, email wri>ng, report wri>ng, and client rapport building. Goal achievement was noted through improved communica>on and work performance as seen in increased 360 Performance Review and Customer Sa>sfac>on Scores

5

Alpha New Employee Training

College to workplace training impar>ng general professional e>que]e, personality development and communica>on skills as well as targeted modules specific to UST Global company culture and working with US clients. (UST Global Branded Training)

45


Career

Culture, Diversity & Inclusion Corporate Programs