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MUJH MEIN HAI WOH BAAT (Art of Presenting one-self)

Communication skills mbahotspot_ppt

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Page 1: Communication skills mbahotspot_ppt

MUJH MEIN HAI WOH BAAT(Art of Presenting one-self)

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WHAT DOES PRESENTING SELF COMPRISE OF?

SPEECH

APPEARANCE

BODY LANGUAGE

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SPEAKER

Positive Frame of Mind.

Healthy Self Image.

Spontaneous sense of humor.

Talking the Speech.

Simple and short words.

Quotes, Anecdotes.

Others.

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Audience

Has a right to question you.

Has a right to access you.

To be respected.

Never fails, speaker fails more often.

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APPEARANCE

90% OPINION IS FORMED IN THE FIRST 90 SECONDS.

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What Makes Good Appearance?

Energetic eyes.

Expressing & Smiling face.

Correct body posture.

Perfect clothing.

Neatly done hair.

Personal hygiene.

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7 MANTRAS FOR SUCCESS Communication

Skills

Influencing abilities

Managing Skills

Problem Solving

Creative Thinking

Social Skills

Managing Money

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BODY LANGUAGE

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Impact of Body Language

Facial Expressions – 55%

Intonation – 38%

Words – 7%

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Types of Gazing

Formal

Social

Intimate

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Mindset while shaking the hand

DOMINATION

CONTROL

EQUALITY

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TYPES OF HANDSHAKE Upper and Lower palm position

Glove position

Politician handshake

Dead fish hand shake

Crushing fingers

Hard hand shake

Holding fingers

Pulling Hand

Holding wrist/elbow/arm/shoulder

Manly shake

Keeping an arm’s length

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Some noticeable gestures

Palm

“V” Sign, OK Sign

Thumb position

Crossing arms

Fixed & focused stare.

Covering mouth touching nose

Rubbing Chin

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Some noticeable gestures

Finger in mouth

Scratching neck.

Touching the face

Hesitant before speaking

Finger on cheek & hand on chin

Pointing finger

Hands crossed, thumb upward

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Leg Position

LEGS POSITION

CROSSED LEGS

POINTERS POSITION

TERRITORIAL GESTURE

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Gestures of DISINTEREST

Tapping foot

Doodling on paper

Playing with hair

Shutting eyes frequently

Rubbing ear

Playing with an object

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The SOFTEN Formula

S Smile

O Open Posture

F Forward leaning

T Touch

E Eye Contact

N Nodding

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A TRAINED PERSON CAN TELL ABOUT THE BODY LANGUAGE OF THE OTHER PERSON SIMPLY BY HEARING THE PERSON’S VOICE

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Kuch Tum Kaho Kuch Hum Sune….(Appearing for an Interview)

The Grand Finale

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The well groomed working women - That’s “You”

Hair

Personal Hygiene

Face

Make-up

Hands

Nails

Feet

Shoes

Jewellery

Clothes

Overall Image: A Neat, well-groomed, quiet & elegant lady.

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Well-groomed man“Groomed well from top to toe”

Hair

Face

Hands

Personal hygiene

Clothes

Shoes

Jewellery

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General Tips

Find out about the organisation

Update yourself with general awareness

Study thoroughly your favorite subject

Make a visual impression

Punctuality

Other essentials Venue

Call Letter

Important certificates

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Do's

Look Confident

Present well

Be courteous

Decent manners

Wear a smart appearance

Don’t

Frequent shifting of chair

Blinking, scratching

Stretching

Yawning

Giggling

Cracking knuckles

Answering in tense under

tones

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Before You take off....

Take permission before entering.

Take seat when asked for.

Sit in a formal posture.

Maintain eye contact.

Give a confident look.

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On the Hot Seat

Be Specific in answering

Be honest in saying no if you don’t know.

Keep smiling and cool posture while answering.

Don’t hurry. Wait ‘N’ Answer.

Think before You Speak.

Don’t try to befool the panel.

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Body Language during an interview

Handshake (If

offered)

Open & Formal

Posture

Eye Contact

Facial expressions

Voice

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Steps in answering behavioral interview questions

Give a complete story of an event first.

Be specific about what you did/said/felt/thought.

Separate your actions from the actions of others.

Use “I” examples more than “We”

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7 SIGNALS FOR SUCCESSFUL INTERVIEW

Smile, Eye Contact

Spontaneous Humor

Relax, Calm Signals

Mirror the interview techniques

Don’t hurry….wait

Maintain alert position

Try to adapt and open, honest & confident

attitude.

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Finally……

Ask questions/clarification from panel.

Gather the items you might have placed on the table.

Standup and straighten up your clothes.

Smile and shake hands with the interviewer and Thank them.

Exit by closing the door quietly.

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At the end of Interview…….

Question that you can ask.

Exact profile being looked for.

Details about the organisation

Location of posting

Any probation

Formal induction programme

When and how result will be conveyed

Don’t forget to show gratitude by saying

thank you.

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Interviews(Frequently asked questions)

Why do you want this job?

Where do you see yourself in 5 years time?

Why should we offer you this job?

What are your strengths & weaknesses?

What do you consider your greatest achievement?

What do you know about our company?

Why did you choose this particular career?

What attracts you to this company?

What public figure & business leaders you admire most and why?

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Interviews(Personality related questions)

Tell us about yourself.

What three keywords would your peers use to describe you?

What would your boss say is your biggest problem?

How would your best friend describe you?

How would your worst enemy describe you?

Tell us about the passion in your life as it relates to your work.

What aspects of your work excite you the most?

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Few sample questions

Why are you the best person for the job?

(1) I’ve held a lot of positions like this one, and that experience will help me here.

(2) Because I am good at what I do.

(3) Our discussion here leads me to believe this is a good place to work.

(4) You need someone who can produce results, and my background and experience are proof of my ability. For example….

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What do you know about our organization?

(1) I have done a little homework and here is what I know about your organization…..(Cite examples)

(2) Everything I’ve seen & heard makes me want to be a part of this Org.I understand your industry is …..and your primary customer is….A particularly exciting part of your business appears to be……

(3) I know enough to know this is an exciting place to work. It appears to be fit for my career goals.

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What are your strengths?

(1) I am good at giving constructive criticism to my co-workers. This honesty is something I’m very proud of & have found essential to having open working relationship.

(2) I consider myself to be very consistent . I have proven myself to be someone who can be counted upon to do what is expected.

(3) I’d have to chose between two skills. I am very proud of my determination & ability to get things done. At the same time, I am very proud of my analytical abilities & problem solving skills. These skills combine to give me a unique ability to solve problems and then implement the

solutions.

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Where do you want to be in 5 years?

(1) I haven’t really thought that far ahead but I think I’d want your job.

(2) If selected I’d hope to met my goals & take advantage of opportunities to learn so I will be considered for other positions within the company. I hope to build my career with a company such as this one.

(3) Long term, I hope to start my own business.

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Curriculum VitaeContents…

Personal Information

Background

Qualification

Contact details

Certificates & other documents

Passport size photographs

Any other relevant information

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Remember, Your attitude determines your altitude

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Wherever you are, it is the place to start. What you do today is important.

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