Communication essentials

fdfd

communication

essentials

to communicate

effectively,

learn the

Courtesy

Courtesy is

politeness

rule-1

Politeness is the

mother of all good

manners.

to bear inconveniences

to be tactful

to be thoughtful

to be respectful

to not hurt anyones

sentiment.

A gentleman never

hurts anyones sentiments

unintentionally

destroy, if you must, but never hurt anyones

sentiment

rule-2

never avoid

conflicts

have

conflicts

disagree

tell that you

do not agree

but be polite

while doing so

disagree in an

agreeable manner.

be subtle

Some tips for

Keep on asking the

HOWs and WHYs of

every argument.

HOW &

WHY are toughest to answer

If someone makes a

very good point, keep

on asking WHYs and

HOWs.

No one can answer 5

consecutive

HOWs & WHYs

sentences killer

for GDs

1. I beg to

differ/disagree, but

how .

2. I beg to

differ/disagree, but

why.

3. This may sound

like a dumb question

but why.

4. This may sound

like a dumb question

but how.

5. I am afraid I

disagree, how

6. I am afraid I

disagree, why

7. Call them

Sir/Madam

disagree politely

rule-3

make eye

contacts

not like this but

disturb people it will

eye contacts types of

business gaze

4/10

seconds

social gaze

6/10

seconds

intimate gaze

8/10

seconds

always look into

the eyes of the

person

you will clearly

understand what

he is thinking

frequent eye contacts

show honesty and

receptivity.

It shows you know

what you are

talking about

rule-4

do not

contradict

According to 3

most intelligent

Indians

unless it is very

necessary to

contradict.

either agree, or

just remain silent

if you cannot gain

anything, do not

contradict

never forget the story of

The Weaver Bird

&

The Monkeys

I repeat

either agree, or

just remain

silent.

rule-5

always speak

obligingly

understand that

the basic need of

every human being

everyone wants to feel

safe

judge people

belittle them

& they

will

flight

freeze

or worse

they reciprocate

therefore, follow

rules

appreciate others

even if you

dont like it

courtesy show

even if you want

to destroy them

regardless

rule-6

if you mistake,

apologize

look into the eyes

say sorry

1 mistake. 1 apology

Sorry

means

Apologize

means

rule-7

The most important aspect

of communication is

listening

to be recognized as

the most efficient

communicator.

for a major part of

time.. listen

Completeness

rule-8

3 types of information

1. Need to know 2. Good to know 3. No need to know

for need to know

information

A message is complete

if it answers all the

WH-Questions

no one expects

expert you to be an

but you

must know

person

reason

manner

object, idea or action

choice

possession

object of the verb

have answers to all the

WH-Questions

Consider all the

possible questions

which might be asked.

If you answer all these

WH questions, it will

be a to-the-point thing

extempore for

STEEPP follow

technique

S = Social talk about the social

aspects of the topic

T = Technical talk about the technical


E = Economical talk about the economical


E = Ecological

talk about the ecological


P = Practical talk about the practical


P = Personal talk about the personal


Skip the aspect

you do not know

rule-9

learn all the

unnecessary

details

3 types of information

1. Need to know 2. Good to know 3. No need to know

for good to know

information

What kind? description

What time? time

How many? quantity (countable)

How much? amount, price

(uncountable)

How long? duration of time

How often? frequency

How far? distance

How old? age

How come? reason

no need to know

information

Conciseness

whenever you

speak/write,

visualize these

pictures

be brief ? how to

Let me give you

some examples

Worlds Best

communicator

Worlds Best

Listener

A child communicates

everything by crying

And the mother

understands

the childs crying

communication the best example of

The most effective communication

should have only one word that

must be sufficient to communicate

the exact sentiment to the

intended receiver.

~ Puneet Biseria

Why mother

understood your

crying?

mother is genuinely

interested in knowing the

reason of your crying

when you

listen ...

Be genuinely interested

while listening.

when you

speak ...

use fewest

words possible

w/o sacrificing

the details.

No one wants a

Ph.D. research

people want only

the essence

and that too,

very quickly

is easiest to

understand

never test their patience

use as less words as

possible, and tell it

lucidly.

tell what they

need to know

not, how much

you know

nothing more, nothing less

remember

easiest to

understand

understood

in no time.

I want what I want, and

I want it right now.

~ Puneet Biseria

Clarity means clearness

of thought

be clear

dont create

confusion.

dont use difficult words

Tell what they should

know, not how much

you know

Clarify, when

necessary

give clear

instructions

In fact clearer

instructions

clearly explain what

has to be done.

How to give

CLEARER

instructions?

1. Begin with the

end in mind.

2. Write the

instructions,

accordingly.

3. Begin instructions

with a verb.

4. Arrange the

instructions in a

logical order.

5. Try to give a step-

by-step method.

6. If something has

to be avoided,

mention it in the prior

step.

7. Review

8. Use pictures if

necessary.

9. If it has to be

demonstrated,

demonstrate it by

doing it.

always give

reasons

Always supply a

because.

tell, why is it

necessary?

never tell,

How to do it?

tell why

not how

If you want to

get the things

done accurately,

follow these

1. explain

clearly

2. assign 1 thing

to 1 person

3. make 1 person

accountable for 1

thing

4. give a clear

DEADLINE.

Concreteness

be specific

remove all the

unnecessary

details

avoid ambiguity

use the language

of science.

Science students

avoid words with

more than one

meanings.

exact meaning they use words with

use only those words

which cant be

confused

for example

What is the

shape of a coin?

What is the shape

of our earth?

Round? No!!!

the coin is disk shaped,

the earth is spherical.

whenever you

communicate, ensure

it should be very

specific

know your

audience

relevance

how much information?

Correctness

the language should be

according to the level

of audience.

use facts and

figures to establish

the message.

Give references

You should be able

to prove every

thing you

communicate.

Concentrate on the

correctness of 4 things

1. facts

2. grammar

3. punctuation

4. spellings

for facts

Double-check

everything from two or

three resources.

Use standard books of

the subject you are

talking/writing about.

for grammar

for punctuations

spellings

Or

take

this

the essence of a

communication lies

in its correctness.

Check the accuracy

of everything you are

communicating.

Double check what

you have written.

have someone else

to find errors.

be correct

situationally

factually grammatically

If you want to write

correct English..

the 7 functions of

communication are

1.

suggestion

2.

order

3. warning

4.

education

5.

motivation

6.

information

7.

advice

use correct

tone

A warning should

sound like a warning,

a request, like a request

Learn to vary your

tone according to the

person you are talking

to.

correct body

language

Dont worry too much about the dos and

donts of body language.

You cannot learn

body language by

reading books on it

even those writers

cannot follow

everything they have

written.

Dont think too much about your

body language

believe and feel that

you are among your

best buddies.

Just be yourself and

your body language

will be flawless.

try to master

your subject.

learn as much as you can about your

subject.

learn your subject and body language

will fine-tune

itself.

learn your subject and your gestures

will convey your

poise

learn your subject and you will feel

confident

effective for

presentations

use correct

things

correctly

learn as much

as you can.

use language

according to the level

of audience.

use simple

words.

use correct

grammar.

look into the eyes

of audience.

If things do not go as planned,

stay calm & complete the

presentation.

If you forget, while

giving presentation,

Look into the eyes of

your audience, and

tell them that you

forgot.

Next time this will

never happen.

Never rely on the PAN

drive, email the

content to yourself.

SO that you can

access it from

anywhere.

never trust internet,

electricity, or your

brain while giving

presentation.

Always carry a hand

written copy of the

key things you have to

present.

You must know about

the authority figures

of the field.

Name the books

which are

considered the best

for the study of that

topic.

Some unusual

tips

auto

suggestion

Imagine yourself

electrifying the

environment.

When you enter the

room, it should seem

as if a lion has

entered the room.

Visualize giving the

best presentation people

have ever seen.

Say it to yourself,

When I SPEAK, my speech shall speak

for me.

People will be left with no other choice

except to keep on

listening to me.

My knowledge of my subject is

encyclopedic

Consideration

Do you know the

difference b/w empathy

and sympathy?

feel how

others feel

be considerate about

others

learn to see things

from others point of view.

understand, every person wants

to feel important.

and therefore,

whenever, you

communicate

1, give

undivided focus.

2, pay

attention.

3, listen

intently.

4, express

interest.

5, ask

questions.

6, give

verbal nods.

Now, let us see the

other aspect.

between

power to compel

&

power to influence

always choose the

power to influence

If there is nothing to

gain, never prove you

are correct.

Never hurt these

who are below par who are at par who are above par

how to

influence?

do not become a

become a

go-giver

go-getter

Whenever you meet

people, seek how you

can help them.

If there is nothing to

gain, never prove you

are correct.

never argue with

your mother, father,

sister, brother,

husband/wife.

even if you win,

you lose

how to disagree?

use these in

debates group discussions

I am afraid I

disagree.

I beg to differ.

I am not so sure

about that.

I am sorry, but I

dont agree.

I have a different

opinion. Please

correct me, if I am

wrong...

I beg to differ..

I am not exactly

sure about that....

I do not think that it

is a very good idea...

I do not think I can

agree with this...

I am not sure if it

is the best idea

first thing is never argue

if you have to, be very polite

how to

Parents Teachers

Managers

dear,

If someone

commits an error

1. ask for the

reason

2. tell how it caused the

problem

3. tell how you

feel about it

4. pause let the information sink in

5. express your confidence in

the person

Parents

Teachers Managers

Parenting is Teaching and

Managing.

How to boost your

productivity?

you have to say

NO, at times.

of all the

responsibilities, the

biggest responsibility

you have is yourself.

if you have to say

no

listen the

entire thing.

do not say anything

in between.

look into the eyes

of the person.

Say,

I am sorry

say it politely

& firmly

If you do this, people

will call you

fdfd

read these quotes

to feel better.

Im tough, Im ambitious, I know exactly

what I want.

If that makes me

a bitchokay!

~ Madonna

TAKE

NO

DISTRACTIONS,

IT IS

THE TIME

TO BE

SELFISH.

Im tough, Im ambitious, and I

know exactly

what I want. If

that makes me a

bitchokay! ~ Madonna

functions of communication

Suggestion

Order

Warning

Education

7 Motivation

Instruction

Advice

vehicles of communication

Real presentation

Virtual presentation

Extempore

Viva

7 |Debates

|Interview

|Group

discussions

Important aspects

for presentation

1. Posture

2. Eye contact

3. Movement

4. Voice

1. Pace

2. Volume

3. Pitch

4. Tone

5. Type of words

6. Intonations

7. Silence

Important aspects

for voice

how to improve

anything?

An example of

perfect presentation

never aim for

perfection

However,

aim for

excellence

always

ingredients

excellence

of

emotional attachment

enthusiasm

aka

subject knowledge

being yourself

fdfd

biseriapuneet.com

18 rules to ask Questions

It is really very important

to know how to ask

questions.

most of the people do

not know how to ask

questions.

here are some tips which will

provide you with the basics of

how to ask a question, and

extracting the relevant

information.

Are you asking the question

just for the sake of it. Are you

asking the question just to get

attention or for appearing

smart?

What will you do

with the answer?

Are you authorized to

ask the question?

Is your question

accurate enough to be

answered accurately?

Do you know what

exactly you want to

know?

Are you sure that you

are not asking a

personal question?

Are you asking the

question politely?

/ /

?

Is your question

useful ?

Are you sure you are

not asking a dumb

question?

Have you researched

the question before

asking it?

Are you asking the

question to the right

person?

Is your question to-the-point?

Make sure you are not asking

questions like Betaal. Do not

tell stories.

Are you sure you are

not using abbreviations

while asking questions?

Are you sure, that you can

answer if questioned,

Why are you asking this?

" ?" ?

Do you remain silent

while the person is

answering you?

Do you ask the question at

the right time ?

Or you shoot the question as

soon as it occurs to you?

?

,

?

When you ask questions, does

it cause interruption?

( while others are asking or the person is

responding)

/

?

( / )

Do you thank the person

after getting the answer?

( even if the answer is incorrect)

?

( )

Just keep these

18 questions in mind, while asking

questions.

if you do not want

to answer a

particular question..

Just smile, & do

not say anything

never seek

concentrate only on

knowing more &

more about your

subject

everything else

will follow.

Whenever you

communicate keep 3

things in your mind

1. avoid irrelevant

facts.

2. use simple &

correct language.

3. be empathetic.

If remaining silent is

sufficient to

communicate

remain

silent

the ultimate purpose of

communication is to get

the desired outcome,

through people, by a

message.

I repeat

the ultimate purpose of

communication is to get

the desired outcome,

through people, by a

message.

just keep this thing in

your mind whenever

you communicate.

fdfd

learn only as much

as you should know

fdfd

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Communication essentials