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CAR stories
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CAR Stories and Your Resume
Amy Whittenberger, SPHR, MBA
Dir.
of A
dmin
.,
St. D
omin
ic C
atho
lic P
arish
Successful Employment
C
A
R
•Complain C
•Annoy A
•Rat Hole R
• CHALLENGE C
• ACTION A
• RESULT R
WHAT IS A CAR STORY × An answer to a behavioral question × A framework and a process × A story, with a beginning, middle and end × Preferably a hook at the end
× Not just a bulleted list of facts, but with personality
Hard work, but worth the ROI
A CAR STORY ANSWERS: × This is how I made a difference. × This is how I am different than the other
interviewees. × This is how I can add value to your
company. × This is why you should hire me.
Use metrics to solidify the power of the story
BENEFITS OF A CAR STORY
× Provides more info in your answer × Makes you more memorable to hiring manager × Remembers a story, not facts × Remembers accomplishment and that there were
numbers to back it up × Key words / repeat competencies × Significant differentiator
Remember: they are looking for FIT
W.I.I.F.M.
× Helps you to be remembered × Prevents long pause because you don’t
have an answer × Keeps you articulate and on topic × Keeps you from the rabbit hole × Helps them follow your answer
They’ll say: “Hey, I really like this person.”
All Rights Reserved. Amy Whittenberger May, 2013
AMY’S TEMPLATE
All Rights Reserved. Amy Whittenberger, May, 2013
C: Challenge S: Situation At XYZ Company, my role was XYZ. I was faced with XYZ situation/challenge.
M: Metrics I was asked to improve/change by XYZ metrics.
A: Action
A: Action The actions I took were: 1. 2. 3.
R: Results R: Results The result was that we XYZ by XYZ metrics.
T: Tie-In Link the result back to the employer’s competency question or interviewer’s needs.
EXAMPLE C: Challenge
S: Situation
A few years back, while HR Generalist at Johnson Controls, an internal client of mine, VP of Finance, determined that his organization was lacking important leadership skills.
M: Metrics The challenge was we didn’t have a budget or training team to rely on to develop leadership training, so we decided to create our own leadership program.
A: Action
A: Action x Together we collaborated on a 10-month leadership development program.
x I planned, communicated all the logistics and managed 12 sessions held every three weeks
x I presented two modules: Leadership Effectiveness Model and Courageous Conversations.
x A requirement was to engage learners through role playing and small group exercises which proved to be tremendously effective.
R: Results R: Results The program was a success and cost us less than $250 for a few materials and recognition certificates. The VP attributed the success of this program as a key reason leadership effectiveness and employee engagement scores on the employee survey increased six percentage points each in one year. Additionally, the managers/participants said it was a good use of their time and were able to put their learning into action.
T: Tie-In Most importantly, we developed a sustainable model: the program was replicated for different departments over four years.
TIPS × Write them out, share them verbally with
someone so they can critique you. × Do not bury your story in unneeded details.
Give them the golden nuggets. × 1.5 minutes max × Practice each one 30 times so they roll off
your tongue. DO NOT memorize. Keep it natural.
× Have 10-15 CAR stories in your arsenal
All Rights Reserved. Amy Whittenberger, May, 2013
MATERIAL FOR CARS × Past performance
reviews × Personality
assessments × Recommendations × Bullets on resume × Strengths on resume × Job description
All Rights Reserved. Amy Whittenberger, May, 2013
× StrengthFinders 2.0 × Non-paid experience × Life-altering events × Interview questions × Company Website
YOUR RESUME × Accomplishments and Strengths × Concise × Make an impression in 20 seconds
Gets you the interview
CAR STORIES × Stories that explain resume
Gets you the job!!! All Rights Reserved. Amy Whittenberger, May, 2013
WHAT ELSE WOULD YOU LIKE TO KNOW?
Thank You!
All Rights Reserved. Amy Whittenberger, May, 2013