Alex Bruecken

Jack of All TradesVideo ProductionMarketingNetwork AdministrationExchange AdministrationGraphic DesignWeb Page DesignSpreadsheets & DatabasesManagementSales Financials Microsoft Office

Phone Support Service Desk Hardware Support Knowledgebases Photography 3-D Modeling/CGI

About Me: Western Illinois University

Major: Marketing & Business

Est. Graduation 2017Lived in Quad Cities since 1989

Reside in Davenport with Missy and my puppy Winston

Professional Background• Associate’s Degree in Liberal Arts

• Scott Community College 2012• Help Desk Support

• McGladrey• Hardware Support

• Bettendorf School District• Retail/Sales

• Best Buy & Gamestop

John Deere Accomplishments

Exchange/AD Administration Program

Communications needed restructuring through Public Distribution Lists. Created 328

Distribution Lists based on Team

All of them Rolled up into one Group.

Simple, consistent, efficient

Exchange/AD Administration

596 Unique users Leveraged groups as SharePoint security Nested & thoroughly audited

SharePoint Security UpdateBefore

Each individual had unique permissionsComplex ‘web’ of settings

8+ Requests per day

After

Implemented aforementioned AD GroupsSaves time & reduces overhead

< 3 Requests per day

Improved site model

Autonomous & Efficient

John Deere Video Created Channel for

Program Consolidated Storage

for Videos Secured to Deere

employees Created Thumbnail

Images Used Yammer to

troubleshoot issues

John Deere Sales Center Demonstration

Created to demonstrate software in development Proof of concept Recorded partially in a test

environment 70% made up of Photoshop

mockups Seamlessly integrated ‘fake’

and ‘real’ footage

John Deere Sales Center Demonstration 13 Minute Video

Utilized skills in: Adobe Photoshop Adobe Premiere Adobe After

Effects VLC

Recorded audio in 1 week

Scrutinized and edited for continuity & accuracy

Communications

Multimedia

• Charged with developing Brand-compliant media

• Assisted with finding on-brand images for: Training Newsletters Program Communications

• Customized images for Program Publications

Multimedia

• Charged with developing Brand-compliant media

• Assisted with finding on-brand images for: Training Newsletters Program Communications

• Customized images for Program Publications

Networking / Team Building

• Participated in John Deere Part Time Student Program

• Networked with students & interns

• Participated in panel with John Deere Leadership

• Collaborated with teams from Australia, India, and Germany

Wellness Events – Book Club

Wellness Events - Kickball

Four Months

McGladrey Over 6000 users. Phone, Live-Chat, and online-ticket support

Software installations, hardware purchases, license management, information security, as well as hardware, software, and network troubleshooting.

Extensive experience managing Windows 7, Active Directory, Microsoft Exchange, Microsoft Office, Cisco VPN, Quickbooks, and Tax Workbooks- as well as other proprietary tax/assurance software.

Responsible for maintaining, updating, and sourcing a collaborative knowledge base. Ensuring ease of understanding among users of all technical prowess.

Exceeded expectations, consistently placing in the top three analysts for daily, weekly, and monthly reports.

Report standings were based on tickets pulled, resolved, number of calls taken, and Customer Satisfaction rating, in which I received a consistent 100% every month..

Gamestop

Marketing Management Subject Matter Expert Local Business Collaboration

Best Buy

Sold laptops, tablets, iDevices, and desktop

Returned in 2014 as a Digital Cameras, Video Games and Car Electronics expert Extensive experience with

Canon, Sony, and Nikon DSLRs Marketing

Eyes on the Horizon

• Finish BA in Marketing at Western• Interests:

• User Experience• Marketing Communications • Tactical & Product Marketing• Web Design

Driven individual with skills in IT, sales, product promotion, team collaboration, web page and graphic design. Seeking marketing opportunity while leveraging a strong IT background in a fast-paced, results driven professional environment where educated decisions can generate profits and growth.