Z 3f 2 - iso 9002 -1994 certification

EIDP - MANAGEMENT AUDIT

ISO 9002 (1994) CERTIFICATION

(A Presentation by M Rajeshwaron)

Background & Need for Quality Certification

More internal driven than external

Standardisation / formal structure for Management

Audit Process

Process documentation discipline as a culture

Development of Policy / Procedure Manuals

Achieving objectives through commitments to

Board Audit Sub-Committee & Company’s Balance

Score Card


Documentation of Internal Audit Vision, Mission and

Motto

Bringing visibility to Internal Audit Charter, Authority

and Responsibility

Consistent Maintenance of ‘Standards’ and

improvements there on through Surveillance Audits

and internal reviews

Commitment to Internal Customers on ‘Quality Systems’


Step towards achieving the function’s long term

objective of focussing on internal consultant’s role

leading to value addition within the Group.

Management Audit to be part of the Business Value

Creation efforts of the Group by focussing on intangible

assets such as,


Intangible Assets How ISO requirements focus on these

Customer relationship - Audit Plan acceptance / Customer

Feed back requirements

Knowledge - Quality Policy focussing on

continuous upgradation of

knowledge & skills

Brand - EID Management Audit - Brand

Building


Intangible Assets How ISO requirements focus on these

Reputation - Reputation through Quality

Systems & Value Addition

Processes - Structured and defined processes

Employees - Emphasis and commitments on

Team Members’ Training

Net working & Technology - Net working with audit customers

through effective use of Information

Technology (WEBMARS)

Approach

Consultation with those very few Companies who had

gone through this Quality Certification Process

Frame work on Quality Manuals from the Institute of

Internal Auditors, USA

Identification of the appropriate Certification /

Accreditation Agencies (KPMG - RvA of Netherlands)

Put into Practice requirements of standards well before

certification stage

Approach

Formal training of Team Members with the help of

Consultants

Well planned Final Certification Audit

1994 version - focus on documentation / processes

2000 version - focus on continuous improvements in the

Quality systems and evaluation of customer feed back

Decided to first go in for 1994 version and thereafter

upgrade for 2000 version within the next one yearGo to slide 28

Internal Audit

Vision

"PROVIDE WORLD CLASS

INTERNAL AUDIT SERVICES"

Internal Audit

Mission

Management audit team will play an effective role in

the organisation as internal consultants, guided by

the philosophy of adding value to improve the

operations of the organisation.

Management audit will, on a continuous basis

evaluate the internal controls operating in various

business operations of the organisation based on

proper risk analysis and also review the effectiveness

of the governing processes.

Internal Audit

Mission

Management audit will assist the line management

in translating the agreed recommendations into

results by extending support through collaborative

efforts. Management audit will endeavour to

continuously assess and improve the quality of

people, process and deliverables to achieve its

objectives.

Internal Audit

Quality Policy

“We, at Management Audit Division of

E I D Parry (India) Limited are committed to

provide total customer satisfaction through

our Quality Services by continuous upgradation

of Activities, Knowledge and Skills.”

Facilitating Features of ISO - Quality Systems

Well defined responsibilities for individual Audit Team

Members

Adopting a Responsibility Matrix (Primary / Secondary)

Audit Planning Processes (Contract Review)

Quality of Services from Support Auditors (Purchasing

Activity)

Audit Execution Process Controls

Facilitating Features of ISO - Quality Systems

Continuous Process Review

Control on non-conformances through periodical Internal

Audits

Closer follow up through Management Review Meetings

Yearly surveillance audits by the Certification Agency

Structured Training schedules for Audit Team Members

Additional Benefits

Training for Audit Team Members on “Internal audit of

ISO Quality Systems”

(Will facilitate taking up Internal Quality audits for all the

Business Groups both before Certification and during

surveillance)

Quality Journey - Events & Mile stones

2000-01

Conceptualisation & Meetings with Other

Organisations

Shaping the Audit Processes, Introduction of

Standard Formats

April 2001

Formal introduction & practice of requirements of

Standards

April to July 2001 (Intermittent)

Training for Audit Team Members


May 2001

Designating “Management Representative” for

anchoring the Quality Process

“Apex Quality Manual” finalisation and putting

into use.

Oct / Nov 2001

Finalisation of “Procedures Manual” based on Apex

Manual

Pre-Audit of Quality Systems

Management Review Meetings


Nov 30, 2001

Final Certification Audit by KPMG - the

Certification Agency

Dec 2001

Receipt of Quality Certification document from

KPMG (Valid till Dec 2003)


Future Milestones

Nov 2002

Quality System upgradation to ISO 9002 - 2000

version

Surveillance Audit completion

Nov 2003

Achievement of improvements by adopting IIA’s -

Internal Auditing Standards

Cost

KPMG Registration assessment

Including Documentation Review Rs. 28,000/-

Surveillance Assessment Rs. 28,000/-*

(*Payable at the end of first year)

RvA accreditation Fee Rs. 10,000/-

Administration Fee Rs. 5,000/-

Creative Management Consultants Training & Pre-audit

assistance Rs. 15,000/-

Total Rs. 86,000/-

Thank You