Nao Guy Information Services & Projects Manager Youthline Charitable Trust

About Youthline

Youthline’s vision is to create communities that relate to the needs of young people, respond to them and support them to achieve their potential.

In the beginning..

Youthline TodaySix Key Service Areas:Counselling servicesEarly intervention Youth work servicesLeadership and Workforce Development Research and Policy developmentSocial Enterprise activities

Youthline has over 60 full time staff and 400 volunteers across the country

Our work is guided by the Youth Development Strategy Aotearoa, best practice research and nearly 40 years experience.

What makes Youthline unique?Forty years experience working in the community sector and alongside government

Youth development and volunteer involvement at all levels

Model of partnership and community development

Technology early adaptors - helpline, TXT counselling service, online tools

Wrap around and youth centered approach to service delivery

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Technology CostsContactsManaged Contacts

Costs vs Contacts

About me...Responsible for all online applications – websites, online tools for staff

Phone system – complex routing, caller management, reporting

Youth info & promotions – advisory group, youth opinions, resources

Statistics – understanding the datasets captured

Communications – press releases, e-newsletters, social media

Digital Strategy – where to from here?

Partners for CHI?