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© Copyright 2008. Yankee Group Research, Inc. All rights reserved. www.yankeegroup.com © Copyright 2009. Yankee Group Research, Inc. All rights reserved. www.yankeegroup.com Dec. 15, 2009 Christopher Collins, Senior Analyst Josh Holbrook, Director Camille Mendler, Vice President Jon Paisner, Senior Analyst

Yankee Group 2010 Predictions

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The economic crisis of 2009 proved a major obstacle for consumers, enterprises and network builders, and each had to evolve to survive. Consumer behavior is inherently altered, cord-cutting is at an all-time high, enterprises are incredibly lean and many are wondering what this means for 2010 strategies and beyond.In this webinar, a panel of Yankee Group analysts unveiled their top predictions for the 2010 communications industry.

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Page 1: Yankee Group 2010 Predictions

© Copyright 2008. Yankee Group Research, Inc. All rights reserved. www.yankeegroup.com© Copyright 2009. Yankee Group Research, Inc. All rights reserved. www.yankeegroup.com

Dec. 15, 2009

Christopher Collins, Senior Analyst

Josh Holbrook, Director

Camille Mendler, Vice President

Jon Paisner, Senior Analyst

Page 2: Yankee Group 2010 Predictions

© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 2Dec.15, 2009Yankee Group 2010 Predictions

Agenda

• State of Anywhere Economy

• 2010 Predictions

• Summary and Conclusions

• Q&A

Page 3: Yankee Group 2010 Predictions

© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 3Dec.15, 2009Yankee Group 2010 Predictions

If you had $1,000 of your own money to invest in 2010, where would you invest it?

Poll 1Poll 1

Page 4: Yankee Group 2010 Predictions

© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 4Dec.15, 2009Yankee Group 2010 Predictions

State of Anywhere Economy

• Consumers are spending less

– One in four consumers expects to cancel or spend less for core connectivity solutions

• Enterprise investments are down

– 83 percent of businesses say the economy has had some to severe impact on their technology spending

• Network builders have stalled at macro levels

– Forecasted expansion of aggregate broadband revenue has been delayed one year

Despite a weak 2009, the Anywhere economy will grow dramatically

Page 5: Yankee Group 2010 Predictions

© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 5Dec.15, 2009Yankee Group 2010 Predictions

Agenda

• State of Anywhere Economy

• 2010 Predictions

• Summary and Conclusions

• Q&A

Page 6: Yankee Group 2010 Predictions

© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 6Dec.15, 2009Yankee Group 2010 Predictions

Cord-cutting will double yet again

Page 6

Operators must fight back with bundled offers.

•3, T-Mobile •Sky, TalkTalk

Page 7: Yankee Group 2010 Predictions

© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 7Dec.15, 2009Yankee Group 2010 Predictions

The bell tolls for device subsidies

Operators must strategically eliminate subsidies to quickly and effectively offload device costs.

Sprint, T-Mobile AT&T, Verizon

Page 7

Page 8: Yankee Group 2010 Predictions

© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 8Dec.15, 2009Yankee Group 2010 Predictions

Netbooks fall from grace

Page 8

Back netbooks and laptops with satisfaction guarantees.Relentlessly educate retail employees and customers.

Dell, HP, Intel, Lenovo, Microsoft, Toshiba

Acer, ASUS, Linux, MSI, Qualcomm

Page 9: Yankee Group 2010 Predictions

© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 9Dec.15, 2009Yankee Group 2010 Predictions

Consumers drive more than 50 percent of enterprise smartphone purchases

Page 9

Operators must place increased emphasis on managed mobility.

Apple, Android, HTC, Sybase-Afaria

Blackberry BES,Microsoft Windows Mobile

Page 10: Yankee Group 2010 Predictions

© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 10Dec.15, 2009Yankee Group 2010 Predictions

Telcos unite behind infrastructure sharing

Page 10

Competitive differentiation lies in services, not network reach:Focus on service delivery platforms and innovation partners.

Alcatel-Lucent, Ericsson, NSN Alcatel-Lucent, Ericsson, NSN

Page 11: Yankee Group 2010 Predictions

© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 11Dec.15, 2009Yankee Group 2010 Predictions

Enterprise trust lifts telcos to the top of the cloud

Smart telcos don't worry about the cloud: They realize the cloud needs them. Start talking up resilient connectivity.

BT, Deutsche Telekom, NTT, Orange Business Services, SingTel

Page 11

Amazon Web Services, GoGrid, Google

Page 12: Yankee Group 2010 Predictions

© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 12Dec.15, 2009Yankee Group 2010 Predictions

Agenda

• State of Anywhere Economy

• 2010 Predictions

• Summary and Conclusions

• Q&A

Page 13: Yankee Group 2010 Predictions

© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 13Dec.15, 2009Yankee Group 2010 Predictions

2010 Predictions Summary

1. Cord-cutting will double yet again

2. The bell tolls for device subsidies

3. Netbooks fall from grace

4. Consumers drive more than 50 percent of enterprise smartphonepurchases

5. Chrome OS powers a new class of Anywhere devices

6. Cloudy IT sparks demand for clear management tools

7. Upstart upsets the equipment vendor applecart

8. Enterprise trust lifts telcos to the top of the cloud

9. Network innovation well runs dry

10. Telcos unite behind infrastructure sharing

11. U.S. network neutrality rules have domino effect worldwide

Page 14: Yankee Group 2010 Predictions

© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 14Dec.15, 2009Yankee Group 2010 Predictions

Final Thoughts

• Opportunity is ripe, despite economic uncertainty

• Avoid the hunker-down mentality

• Adapt quickly to the new environment

• Embrace transparency

“Smart companies are fearful when others are greedy and greedy only when others are fearful.”

- Warren Buffett

Page 15: Yankee Group 2010 Predictions

© Copyright 2009. Yankee Group Research, Inc. All rights reserved. Page 15Dec.15, 2009Yankee Group 2010 Predictions

Q&A

Get a FREE copy of Yankee Group’s 2010 Predictions report

Register as a Guest at www.yankeegroup.com/join.do for instant access.

Page 16: Yankee Group 2010 Predictions

© Copyright 2008. Yankee Group Research, Inc. All rights reserved. www.yankeegroup.com

Christopher Collins, senior analyst, [email protected]

Josh Holbrook, director, [email protected]

Camille Mendler, VP, [email protected]

Jon Paisner, senior analyst, [email protected]

Upcoming Yankee Group webinar:

Introducing ANYWHERE, the book – Jan. 14, 2010

Look for our 2010 webinar schedule at www.yankeegroup.com

Thank you!