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Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Content :Content :Content :Content :
Week 1
&&What is
management ?
Who are managers ?
Introduction to
management
organization
What is management ?
Who are managers ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
What is an organization ?
Gading Serpong, February 2009Why study
management ?
What is an organization ?
Why study management ?
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
What is Management ?
Management is …Content :Content :Content :Content :
The process of coordinating and overseeing
work activities of others
so that they are completed efficiently and effectively
with and through other people
(Robbins, Management)
What is management ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Key Aspects of the Management Process
Content :Content :Content :Content :
What is management ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
Source: Kreitner, Management.
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Effectiveness and Efficiency in Management
Content :Content :Content :Content :Doing Doing
What is management ?
Doing things right
Doing the right things
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
Exhibit 1.2Exhibit 1.2
Source: Robbins, Management.
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Balancing Effectiveness and Efficiency
Content :Content :Content :Content :
What is management ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
Source: Kreitner, Management.
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Identifiable Functions in the Management Process
Content :Content :Content :Content :
What is management ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
Source: Kreitner, Management.
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Who are Managers ?
Content :Content :Content :Content :Content :Content :Content :Content :
What is management ?
Who are managers ?
What is management ?
Who are managers ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
Source: image by www.fotosearch.com
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Manager is …
Someone who works with and through other people by coordinating and integrating their
Content :Content :Content :Content :Content :Content :Content :Content :people by coordinating and integrating their work activities in order to accomplish organizational goals.
(Robbins, Management)What is
management ?
Who are managers ?
What is management ?
Who are managers ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Managerial Levels
Content :Content :Content :Content :Content :Content :Content :Content :
What is management ?
Who are managers ?
What is management ?
Who are managers ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Classifying Managers
First-line Managers
– Are at the lowest level of management and manage the work of non-managerial employees.
Content :Content :Content :Content :Content :Content :Content :Content :work of non-managerial employees.
Middle Managers
– Manage the work of first-line managers.
Top Managers
– Are responsible for making organization-wide
What is management ?
Who are managers ?
What is management ?
Who are managers ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
– Are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization.
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Management Functions
Content :Content :Content :Content :Content :Content :Content :Content :
What is management ?
Who are managers ?
What is management ?
Who are managers ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
Exhibit 1.3Exhibit 1.3
Source: Robbins, Management.
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Mintzberg’s Managerial Roles (a)
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What is management ?
Who are managers ?
What is management ?
Who are managers ?
Interpersonal
roles
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
Source: Adapted from Henry Mintzberg, “Managerial Work: Analysis from Observation,” Management Science, 18 (October 1971): B97-B110.
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Mintzberg’s Managerial Roles (b)
Content :Content :Content :Content :Content :Content :Content :Content :
What is management ?
Who are managers ?
What is management ?
Who are managers ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
Source: Adapted from Henry Mintzberg, “Managerial Work: Analysis from Observation,” Management Science, 18 (October 1971): B97-B110.
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Mintzberg’s Managerial Roles (c)
Content :Content :Content :Content :Content :Content :Content :Content :
What is management ?
Who are managers ?
What is management ?
Who are managers ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
Source: Adapted from Henry Mintzberg, “Managerial Work: Analysis from Observation,” Management Science, 18 (October 1971): B97-B110.
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Skills Needed at Different Management Levels
Content :Content :Content :Content :Content :Content :Content :Content :
What is management ?
Who are managers ?
What is management ?
Who are managers ?
Source: Robbins, Management.
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
Research by Robert L. Katz found that managers need 3 essential skills/competencies:
– Conceptual skills
– Human skills
– Technical skills
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
Source: Robbins, Management.
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Skill Approach
Technical skills
– Knowledge and proficiency in a specific fieldContent :Content :Content :Content :Content :Content :Content :Content :
Human skills
– The ability to work well with other people
Conceptual skills
– The ability to think and conceptualize about abstract and complex situations concerning the organization
What is management ?
Who are managers ?
What is management ?
Who are managers ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
and complex situations concerning the organizationWhat is
an organization ?
Why study management ?
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Conceptual Skills
• Using information to solve business problems
• Identifying of opportunities for innovationContent :Content :Content :Content :Content :Content :Content :Content :
• Identifying of opportunities for innovation
• Recognizing problem areas and implementing solutions
• Selecting critical information from masses of data
• Understanding of business uses of technology
• Understanding of organization’s business model
What is management ?
Who are managers ?
What is management ?
Who are managers ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
Exhibit 1.6aExhibit 1.6a
Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on
AMA Web site (www.ama.org), October 30, 2002.
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Communication Skills
• Ability to transform ideas into words and actions
• Credibility among colleagues, peers, and subordinatesContent :Content :Content :Content :Content :Content :Content :Content :
• Listening and asking questions
• Presentation skills; spoken format
• Presentation skills; written and/or graphic formatsWhat is
management ?
Who are managers ?
What is management ?
Who are managers ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
Exhibit 1.6bExhibit 1.6b
Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on
AMA Web site (www.ama.org), October 30, 2002.
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Effectiveness Skills
• Contributing to corporate mission/departmental objectives
• Customer focus
• Multitasking: working at multiple tasks in parallel
Content :Content :Content :Content :Content :Content :Content :Content :• Multitasking: working at multiple tasks in parallel
• Negotiating skills
• Project management
• Reviewing operations and implementing improvements
• Setting and maintaining performance standards internally and externally
• Setting priorities for attention and activity
What is management ?
Who are managers ?
What is management ?
Who are managers ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
• Setting priorities for attention and activity
• Time management
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
Exhibit 1.6cExhibit 1.6c
Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on
AMA Web site (www.ama.org), October 30, 2002.
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Interpersonal Skills
• Coaching and mentoring skills
• Diversity skills: working with diverse people and culturesContent :Content :Content :Content :Content :Content :Content :Content :
• Networking within the organization
• Networking outside the organization
• Working in teams; cooperation and commitmentWhat is
management ?
Who are managers ?
What is management ?
Who are managers ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
Exhibit 1.6dExhibit 1.6d
Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on
AMA Web site (www.ama.org), October 30, 2002.
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Management Skills and Management Function Matrix
Content :Content :Content :Content :Content :Content :Content :Content :
What is management ?
Who are managers ?
What is management ?
Who are managers ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
Exhibit 1.7Exhibit 1.7
Source: Robbins, Management.
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
How The Manager’s Job is Changing
The Increasing Importance of Customers
– Customers: the reason that organizations existContent :Content :Content :Content :Content :Content :Content :Content :
– Customers: the reason that organizations exist
• Managing customer relationships is the
responsibility of all managers and employees.
• Consistent high quality customer service is essential
for survival.
Innovation
– Doing things differently, exploring new territory, and
What is management ?
Who are managers ?
What is management ?
Who are managers ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
– Doing things differently, exploring new territory, and
taking risks
• Managers should encourage employees to be
aware of and act on opportunities for innovation.
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Changes Impacting the Manager’s Job
Content :Content :Content :Content :Content :Content :Content :Content :
What is management ?
Who are managers ?
What is management ?
Who are managers ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
What is an organization ?
Why study management ?
Exhibit 1.8Exhibit 1.8Source: Robbins, Management.
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
What is an Organization?
An Organization defined
– A deliberate arrangement of people to accomplish Content :Content :Content :Content :Content :Content :Content :Content :
– A deliberate arrangement of people to accomplish some specific purpose
Common Characteristics of Organizations
– Have a distinct purpose (goal)
– Composed of people
– Have a deliberate structure
What is management ?
Who are managers ?
What is management ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
– Have a deliberate structure
Why study management ?
Why study management ?
Why study management ?
What is an organization ?
What is an organization ?
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Characteristics of Organizations
Content :Content :Content :Content :Content :Content :Content :Content :
What is management ?
Who are managers ?
What is management ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
Exhibit 1.9Exhibit 1.9
Source: Robbins, Management.
Why study management ?
Why study management ?
Why study management ?
What is an organization ?
What is an organization ?
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
The Changing Organization
Content :Content :Content :Content :Content :Content :Content :Content :
What is management ?
Who are managers ?
What is management ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
Why study management ?
Why study management ?
Why study management ?
What is an organization ?
What is an organization ?
Exhibit 1.10Exhibit 1.10
Source: Robbins, Management.
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Content :Content :Content :Content :Content :Content :Content :Content :
Why study management ?
What is management ?
Who are managers ?
What is management ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
Source: image by www.fotosearch.com
What is an organization ?
Why study management ?
Why study management ?
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Why Study Management?
The Value of Studying Management
– The universality of managementContent :Content :Content :Content :Content :Content :Content :Content :
– The universality of management
• Good management is needed in all organizations.
– The reality of work
• Employees either manage or are managed.
– Rewards and challenges of being a manager
• Management offers challenging, exciting and creative
What is management ?
Who are managers ?
What is management ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
• Management offers challenging, exciting and creative
opportunities for meaningful and fulfilling work.
• Successful managers receive significant monetary rewards for
their efforts.
What is an organization ?
Why study management ?
Why study management ?
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Universal Need for Management
Content :Content :Content :Content :Content :Content :Content :Content :
What is management ?
Who are managers ?
What is management ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
What is an organization ?
Why study management ?
Why study management ?
Exhibit 1.11Exhibit 1.11
Source: Robbins, Management.
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Rewards and Challenges of Being A Manager
Content :Content :Content :Content :Content :Content :Content :Content :
What is management ?
Who are managers ?
What is management ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
What is an organization ?
Why study management ?
Why study management ?
Exhibit 1.12Exhibit 1.12
Source: Robbins, Management.
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
References :
• Stephen P. Robbins and Mary Coulter, Management, 9th ed.
• Angelo Kinicki, Brillian K. Williams, Management: A practical
introduction, 3rd ed.
Content :Content :Content :Content :Content :Content :Content :Content :introduction, 3rd ed.
• Kreitner, Management.
• Richard L. Daft, Management, 9th ed.
• Henry Mintzberg, “Managerial Work: Analysis from Observation,”
Management Science, 18 (October 1971).
• American Management Association Survey of Managerial Skills and
Competencies, March/April 2000, found on AMA Web site
What is management ?
Who are managers ?
What is management ?
Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
Competencies, March/April 2000, found on AMA Web site
(www.ama.org), October 30, 2002.
• Image by: www.fotosearch.com
What is an organization ?
Why study management ?
Why study management ?
Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id
Content :Content :Content :Content :Content :Content :Content :Content :
What is management ?
Who are managers ?
What is management ?
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Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: [email protected]
What is an organization ?
Why study management ?
Why study management ? thank you