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Jeff Moore and Dean Griess discuss a trainer certification program’s importance, and the difficulty involved when deciding to hire for product knowledge, as opposed to trainer skills. Additionally, they share insights on implementing a successful program, including communication, success measurement, curriculum, implementation plans, tracking and collaborating.
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Exploring the Importance of a Trainer Certification Program
Introductions
Jeff Moore • Director of Training & Documentation• Apria Healthcare
Dean Griess• Learning Services Director - North
America• Stream Global Services
Importance of a Certification Program
Great Employ
ee
Hiring
Curriculum
Classroom
Experience
Onboard / OJT
Objectives
• List the key components for a successful certification program
• Describe the most effective way to facilitate the certification
• Identify measures for success
Agenda
• Components of a successful program
• Effective program facilitation
• Success measures
• Benefits of a certification program
Key Components
Key Components
Structured curriculum
Online and ILT
Key Components
Excellent facilitators
Key Components
Numerous teach back opportunities
Some should be video taped
Key Components
Pass/Fail component
Key Components
Participant commitments
Key Components
Appropriateclass size
Key Components
Observation form
with specific behaviors
Key Components
Observation calibration process
Key Components
Process for master certifying
future facilitators
Key Components
Pre/Post measurement
Effective Program Facilitation
Effective Program Facilitation
Demonstrate
mastery of desired behaviors/knowledge
Effective Program Facilitation
Consistent behavioral targeted feedback
Effective Program Facilitation
Encourage
Self Evaluation
Effective Program Facilitation
Peer to Peer Learning
Effective Program Facilitation
Energy an absolute must
Effective Program Facilitation
Respect
Measures for Success
Measures for Success
• Attrition
• Metrics – new hire performance
• Speed to proficiency
• Observation scores
Benefits
• Consistent expectations• Improved classroom engagement
and experience• Investing in a quality first
impression for new employees• Improved performance
