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Trainingyoursupervisorsandmanagers...
• Makesthemmorecompetentandmoreconfident
• Meansyourstaffarebetterdirected andmotivated
• Meanyourorganisationismoreeffectiveandmoreefficient
Thealternativejustdoesn'tmakesense
• Allbusinessesneedtheirpeopletodotherightthingsintherightway
Context
• Frontlinesupervisorymanagers:
o Haveagreatimpactonthebehaviourandengagementoffrontlineemployees
o Areroutinelytrainedintechnicalaspectsoftheirrole
o Butoftennotgiventhe"peopleskills"tosucceed
o Andcanbejust"makingitupastheygoalong"
• Theremustbeabetterway
1. Supervisorsandmanagersfeelmoreconfidentifthey:
o Haveaclearideawhattheyarebeingaskedtodo
o Havetheskillstodoit
o Receiveregularfeedbackontheirperformance(positive&negative)
2. Peoplelearnbestbydoing...butthattheyneedtohavesomeguidancefirst,sothattheyaresetuptosucceed.
Then,practicemakesperfect.
Webelievethat
Ourprogramme• Isdesignedtocoveralltheskillsyourfrontlinemanagersneed
• Isbasedonwellresearchedandwidelyrecognisedsources
• Givespracticalskillsthatcanbeputintopracticestraightaway
• Hasover40conceptsinallthatformthetoolkitthatparticipantstakeawaytouseatanytime
• Managingyourself
• Managinginformation/presentations
• Managingproductivity
Wehavevariousdeliverymodelstofityourbusiness,coveringsuchareasas:
• Managingothers
• Managingrelationshipsandteams
• Managingchange
• Managingprojects...andinstigationofabusinessimprovement
• Managingcollaborationsandsynergy
Ourapproach
Plan
Do
ReviewLearningforreal...tomakeareal
difference
Plan• Weexplainaconcept• Weallexplorehowtouseit
Do:• Participantspracticeusingitatwork• Theyteachothers
Review:• Theyevaluatehowitwentandreportback• Weallconsiderhowtodobetter
Ourrationale
Theriskisthatasaresultofattendingmostbehaviouraltraining:• Only5%ofparticipantsusethematerialthenextday• Notmanymoredoafterthan
Ourmitigationsforthisuseprovenlawsofinfluenceby:• Usingwellresearched/widelyrenownedmaterials• Translatingtheseintotherealworldofyourcompany• Ensuringtheyareunderstood• Ensuringtheyareused
Usingtheseconceptshelpstheindividualtobemorecompetent,moreconfident...Andtodoabetterjob
• Realdevelopmentallearning
• Realbusinessimprovement
• Spreadingthelearningtothesupervisor's/manager'steams
• Deliveryofprojectswhichoffsetthecostsofthetraining
• Creationofalongtermrelationshipbetweenusandourclients
• 100%ofparticipantsonourmostrecentprogramme:
o Activelylookedforwardtothetraining
o Feltitwasagooduseoftheirtime
o Usedandsharedwhattheylearned
Ourresults
Ourclientsandadvocates...includealltypesoforganisationfromSMEtolargecorporates,fromFTSE100toGovernmentagencies
"Ilearnedalotaboutmyself,particularlywhatmylimitationsare,alsobrokedownafewbarriers
holdingmeback."
"Ifoundthiscoursetobeextremelyuseful.Ithashelpedmeonadaytodaybasisteachingmenewskillsondealingwithpeopleandmanagingtheir
behaviour aswellasmyown."
"Thecourseoverallwasexcellent,thecontentwasgoodandthepaceandstyleoflearning
superb."
"Tobehonesteveryoneinthecompanywouldbenefitfromthis
typeoftraining."
"Ilovedtherelaxedmannerofthetraining,itreallyhelpedme
tolearn."
"Ifeelthatmyconfidencehasgrownasaresultoftakingpart.Iwilldefinitelybeusingtheconceptsnotonlyatworkbutalsowithinmypersonallife."
Thesequotesallcomefromparticipantsonourmostrecentprogramme
IainSmith,Director
Management approaches which are:well researched, ... widely recognised
... and simple to implement
...andclickheretogetintouch
Clickhereforsomegreatthoughtsonmakingchangework