Why the Majority of Compliance Training Doesn't Stick - And What You Can Do About It

800.737.8481 www.viadelivers.com Copyright ©2012 ViaLanguage. All rights reserved.

Why the Majority of Compliance Training Doesn’t Stick

The webinar will begin in 5 minutes …

— and What You Can Do About It.



The webinar will begin momentarily …

— and What You Can Do About It.

800.737.8481 www.viadelivers.com

Copyright ©2012 ViaLanguage. All rights reserved.


—and What You Can Do About It.


Agenda • Compliance in Corporate

America-Overview

• What DOJ & SEC are looking

for

• Engaging Compliance Learning

Approach & Options

• Budget Friendly Tips for

Global Learning

• Summary/ Q&A

Why the Majority of Compliance Training Doesn’t Stick —and What You Can Do About It.


Our Presenters

• Stephen Liccione The Americas Director of Compliance, Continental

• Nic McMahon EVP Global Services, VIA

• Scott Herber Moderator, EVP Sales, VIA


Compliance in Corporate America today


Compliance in Corporate America today Connected World. Terrible Training

Expanding Reach and Responsibility • Global Corporate World more complex than ever before • Global Governance more capable and willing than ever

Out dated training approach • Little interaction • Little effective global local consideration • Limited engagement


Compliance in Corporate America today Trends and Stats

• More cases about corruption have been

seen since 2005 than the past 28 years. $515m

$450m

$1.2bn

$1.4bn

$400m


Compliance in Corporate America today

• Driving a Culture of Compliance Internally

• Changing and Improving Processes

• Increasing visibility of support and approach


What DOJ and SEC are looking for.


Johnson Control Example Oil for Food scandal and bribery

JCI agreed to a 3 year Deferred Prosecution with the DOJ, SEC, Treasury, Navy and 3 other federal agencies

Johnson Controls lacked any compliance function at that time

Needed to develop and implement a program that was deemed "effective" by an independent Monitor


Johnson Control Example Oil for Food scandal and bribery

Decided to create an organic program rather than emulate Siemens

Developed overarching policies and processes and training.

Required translating over 30 language

Required localization and relevancy to in-country law where Johnson operated.

Peaked to over 125 employees working on the project


Piecing together Effective Compliance Training

• Blend types of learning to engage and reinforce learning

• Educate and overcome global cultural conceptions

• Create visibility and accessibility

• Don’t just inform but help learners to apply

• Track and report on completion and retention


Engaging Compliance Learning Approach and Options


Compliance Training Program: A successfully designed program will have considered:

How do I make it engaging and a reflection of our corporate culture?

Are our guidelines, policies, and code of conduct clearly written?

What are the learning objectives?

What is the compliance risk?

Who is the target audience?

What role does the audience have?


Making it stick Design something worth remembering

Find channels that will best achieve your intentions.

Reach the widest audience possible.

Make it easy to complete.

Empower your learner to become a stakeholder.

Keep it brief.

Mix it up.

Give real world examples.

Reinforce learning objectives through practice scenarios.

End with a bang.


Compliance Learning Options: What you have to choose from

In-house, Instructor Lead

Off-The-Shelve

Game Based Learning

Mobile Learning


Compliance Learning Options

Pick the right Resource for the right application

Instructor Lead and Web Based training Subject Matter experts lead real or virtual classrooms, or web based training

Off-The-Shelve Relatively inexpensive. One size fits all approach

Game Based Learning Ad entertainment and engagement to compliance learning

Mobile Learning On Demand access for refresher Support. Empowers self paced learning


Off the Shelve Volume and scale based on active users

• Relatively inexpensive

• One size fits all

• Build volume of content

• Some engagement and interactivity

• May be too simplistic & lack corporate message & tone

• Keep an eye on price with install bases of over 300 users

GAME BASED LEARNING Integrated learning program


Benefits of Game Based Learning for Compliance Provides safe test environment

Simulates real world experiences

Engages users

Increases adoption Click to start

WEB BASED LEARNING Integrated learning program


Web Based Or ILT Learning Flexibility Self directed navigation allows learners to pace themselves

Test Outs confirm progress.

Consistent look and feel

Acorss multiple sessions

“Professionalizes” internal

content

MOBILE LEARNING Integrated learning program


Benefits of Mobile for Compliance Learning Just in time learning approach

Back up for on the go access to key topics

Increased Accessibility

Example 1

http://www.wireless.att.com/home/torchnews/index.html�

http://www.wireless.att.com/home/torchnews/index.html�

MobilePaks™

Adhering to Export Controls

California Sexual Harassment

Avoiding Corruption/ FCPA

Preventing Employment Discrimination

Protecting Customer Privacy

Using Company Assets Properly

Avoiding Insider Trading

Encouraging Workplace Diversity

Competition Laws and Principles

Short <10 min targeted information

Reportable tracking

Push and control content delivered


Budget & Friendly Tips for Global Learning


Tips: Modularize Make sure your content is relevant to each user.

Create various shorter modules

--Interactions that direct the learner to the appropriate training module.


Tips: Be Global Ready Avoid failure when creating training for overseas audiences

Even though they may speak English, it is good practice to create the training in their native tongue

--This increases the impact of the training

Explain why the US training policy is relevant even when contrary to local customs.

--What is unlawful in the US may be accepted practice in other countries.


Summary

Incorporating the design elements that will provide quality training that sticks as well as fits your risk and compliance training needs.


Questions from our Online Audience.

800.737.8481 www.viadelivers.com

Copyright ©2012 ViaLanguage. All rights reserved.

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Why the Majority of Compliance Training Doesn't Stick - And What You Can Do About It