Why Stupid People Get Hired and How to Avoid the Insanity

© 2006 HumetricsAll Rights Reserved www.melkleiman.com

Why Stupid People Get Hired

© 2006 HumetricsAll Rights Reservedwww.melkleiman.com

“If you hire the wrong people, all the fancy management

techniques in the worldwon’t bail you out.”

– Red Auerbach, the winningest coach in NBA history, former coach, general

manager & president ofthe Boston Celtics


Developing a Fact-basedSelection System


Start With the End in Mind

The objective is to recruit, select and retain a/the ______________ workforce.

If you don’t care where you are going, any road will take you there.


How do you rate today on a scale of 1-10? How good are you at:

Recruiting

Selection

Retention

You can’t go anywhere until you know where you are now.


Let’s look at the facts:

The US Justice Department says 1/3 of all employees are hardcore thieves

Leading national background checking company says 25% of all resumes have major omissions, fabrication, and misrepresentations

US Department of Labor reports 50% of all new employees are gone within the first six months on the job


Common Myths

The best applicants make the best

employees

I can tell when someone is lying

You can’t get references anymore

If you make it too hard to get the job the good applicants will drop out


Common Myths

I have to look at at least 3-5 people to make sure I am hiring the best

I can just tell whether someone is going to be good or bad

It doesn’t matter how good the applicant is. What matters is how good the system is at

determining how good the applicant is.


Edward Deming’stwo very important quotes:

1. “The system will always give you 100% of what the system is designed to give you.”

2. “94% of all failures are due to systems, not people.”

How good is your selection system?


There are two sources of information about an applicant:

1. The applicant

2. Anyone or any organization that knows something about the applicant

The more you know the less you risk.


There are 4 ways to get information from the applicant :

1. Verbally

2. Written

3. Physically

4. Visually

The key is to learn to use tools,not time.


What are other sources of information about an applicant?

5. Customers

6. Schools, teacher, etc.

7. Credit Bureaus

8. Government agencies

9. Medical community

1. Past employers2. Present employers3. Co-workers and

friend4. Past and present

managers


It all starts with an application blank, not a résumé

Application blanks tell you what you want to know

Résumés tell you what the applicant wants you to know

It’s all about the waivers


Positioning -Let the applicant know what will happen and what you want:

1. Gather information

2. Tell them about the job and the company

3. Answer any of their questions

4. Set the expectation about getting the truth


Interviewing is more than just asking questions

Start with a structure

Use tools not time

Listen, listen, listen

Keep it legal

Ask the right question

Ask the hard question

Don’t fall in love

Take notes

Don’t only look for reasons to hire,look for the reasons not to hire.


Using all othersources of information

Interviewing 40%

Testing 40%

References/Backgroundchecks 20%


Follow the formula:

Interviewing 40%

Testing 40%

References/Background

checks 20%


Mel Kleiman, CSP & President, Humetrics

Like what you heard? You might find these books by Mel of interest…Hire Tough, Manage Easy ($15.95)How to recruit & select the best hourly workers. Includes a complete tool kit.

Recruit Smarter, Not Harder ($15.95)Attracting great people is easier than you think.

267 Hire Tough Interview Questions ($12.95)Everything you need to ask for what you need to know.

So, You Got the Job… Now What? ($10.00)This booklet tells every new, hourly employee everything you’d want to tell them if only you had the time.

180 Ways to Build a Magnetic Culture ($10.00)How to keep your best employees happy and on-board.

For more information or to order, call (713) 771-4401 or visit our website at www.melkleiman.com


“You can dream, create, design, and

build the most wonderful place in

the world, but it takes people to

make the dream a reality.”

– Walt Disney

Business

Why Stupid People Get Hired and How to Avoid the Insanity