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Where Did Our Love Go? Winning Back Members, Buyers, & Attendees John Brandt, HighRoad Solution

Where Did Our Love Go? Winning Back Members, Buyers & Attendees

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They’re still in your database. Just sitting there, doing nothing except making you feel guilty. Why not dust off the records of members, donors, attendees & buyers that once interacted with you but have now gone cold. Join this session to explore a variety of ways to reignite the spark and re-engage using cost-effective and measurable digital techniques. Content Leader: John Brandt, Sales Director of HighRoad Solution Watch this entire webinar and others by Highroad U on our YouTube channel: http://shout.lt/rMNF

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Page 1: Where Did Our Love Go? Winning Back Members, Buyers & Attendees

Where Did Our Love Go? Winning Back Members, Buyers, & Attendees John Brandt, HighRoad Solution

Page 2: Where Did Our Love Go? Winning Back Members, Buyers & Attendees

Today’s Content Leader

www.highroadsolution.com

John BrandtSales DirectorHighRoad Solution

Email: [email protected] @johnbrandt25

Page 3: Where Did Our Love Go? Winning Back Members, Buyers & Attendees

Agenda

• Why?• What is an inactive

subscriber and why you should care?

• Strategies for winning them back

• Now what?• Demo of how to make it work

www.highroadsolution.com

Page 4: Where Did Our Love Go? Winning Back Members, Buyers & Attendees

Why?

• Identify why subscribers tune out

• Are you being relevant to all types of subscribers and demographics?

• Levels of email addresses

• Analyze

www.highroadsolution.com

Page 5: Where Did Our Love Go? Winning Back Members, Buyers & Attendees

What is an Inactive Subscriber?

• Seasonality?• Defining Inactivity• Domain level spam

traps• Are your inactive

subscribers a red flag for non-renewal?

www.highroadsolution.com

Page 6: Where Did Our Love Go? Winning Back Members, Buyers & Attendees

Winning Them Back

• Catch their eye with a curious subject line

• Once you’ve re-engaged them, don’t just throw them back in the regular pool

www.highroadsolution.com

Page 7: Where Did Our Love Go? Winning Back Members, Buyers & Attendees

Now What?

• Don’t just add them back into the normal pool of members

• Frequency?• Content?

www.highroadsolution.com

Page 8: Where Did Our Love Go? Winning Back Members, Buyers & Attendees

Demo

www.highroadsolution.com

Page 9: Where Did Our Love Go? Winning Back Members, Buyers & Attendees

www.highroadsolution.com

Questions?

Page 10: Where Did Our Love Go? Winning Back Members, Buyers & Attendees
Page 11: Where Did Our Love Go? Winning Back Members, Buyers & Attendees

Thank U!

www .highroadsolution.com

@highroadsol