VIVA Postpaid5 great reasons to have one

VIVA Add-ons Add one, add all, add-ons

VIVA Broadband It’s the fastest, it’s the best, it’s here

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BlackBerry® from VIVAit’s thumb time

November 2011 - Issue 002great offers to make the most of every moment

p. 16

VIVA | 3

*Usage Policy: Once you exceed your monthly data allowance, you will keep enjoying broadband for free, but the speeds will be throttled till end of the month. For VIVA Broadband Unlimited, after 60GB usage, you will continue to enjoy unlimited usage at a throttled speeds.

VIVA Postpaid Broadband Packages

VIVA Prepaid Broadband Packages

Choose any package that suits your needs. With four different packages, which you can use on the go or at home, everyone can enjoy the fastest broadband in Bahrain.

2 | VIVA

fastestinBahrain

pay for what you use

fastestbroadbandin Bahrain

• Only pay for what you use• Best value prepaid broadband in Bahrain at the

fastest speeds• Can be used with any VIVA Broadband USB dongle

or home router• Select your startup package - 1GB free data (valid for 30 days) plus simcard at BD5 - 1GB free data (valid for 30 days) plus simcard plus 7.2Mbps USB dongle at BD15

Denomination BD 3 BD 5 BD 10 BD 15 BD 25

Threshold 1 GB 2 GB 5 GB 8 GB 15 GB

Validity 30 days 30 days 30 days 60 days 60 days

Package Monthly Fee Usage

Broadband Unlimited BD 30 / month Unlimited*

Broadband 20 BD 20 / month 20GB*

Broadband 10 BD 10 / month 7GB*

Broadband 5 BD 5 / month 3GB*

VIVA Broadband

VIVA BroadbandPackages

VIVA Broadband DevicesBenefit from attractive deals on the latest and fastest devices. Please contact the customer care representatives at VIVA shops for more details on the device price per package.

new

42Mbps Dongle

28Mbps Home Router

21Mbps USB Wi-Fi Router

7.2Mbps Dongle

Features:• Supports speeds

up to 42Mbps • Dual carrier• Fastest in

Bahrain• Plug & Play

Features:• Supports speeds up to 21Mbps • Available in 2 designs• Plug & Play

Features:• Supports speeds up to 28Mbps • Fastest home router in Bahrain

• Supports 4 LAN• Ethernet ports and built in Wi-Fi

Features:• Supports speeds

up to 21Mbps • Pocket Wi-Fi• Can connect up to 5 users• Plug & Play• Durable battery

Features:• Supports speed

up to 7.2Mbps • Fast, cost

effective and reliable

21Mbps Dongle

VIVA Postpaid

VIVA Postpaid Plans

Lowest Ratessave and stay connected

Exclusive Deals on the latest handsets

Notes:• Any unused amount from your monthly subscription will not be carried forward to the following month. • Unused amounts will not be reused in case of change or termination of packages.* This rate applies upon consumption of the free bundled data.

With VIVA you can enjoy accessing data while roaming with our partner networks. Mentioned below are the GPRS rates, so you can keep a tab of your usage.

Country Operator GPRS rate in BHD per 1 MB

Egypt Etisalat 6.876

Egypt Mobinil 6.876

Egypt Vodafone 3.000

India Aircel 4.895

India Airtel 4.895

India BSNL 2.700

India Idea 4.895

India Loop Mobile 5.493

India Reliance 6.591

India TATA 5.400

India Uninor 5.042

India Vodafone 5.400

Thailand AIS 7.925

Thailand TAC 7.925

Thailand True Move 7.138

GPRS prices while roaming

Country Operator GPRS rate in BHD per 1 MB

Malaysia Celcom 5.723

Malaysia DiGi 5.493

Malaysia Maxis 0.247

Malaysia U-Mobile 5.441

KSA Mobily 7.104

KSA STC 0.200

KSA Zain 7.104

UK Cable & Wireless 3.512

UK 3 1.402

UK Orange 2.453

UK O2 6.845

UK T-Mobile 2.059

UK Jersey Telecom 3.552

UK Vodafone 7.009

1 Free monthly creditspend it the way you like

top 5 reasons to get postpaid

2 One Flat Rate simple and low flat rates

3 Add-ons that fit around your needs

4

5

Package Details Postpaid 10 Postpaid 20

SIM Price FREE FREE

Monthly Subscription Fee BD 10 BD 20

Free Monthly Credit BD 10 BD 20

Local Voice Minute Rate 20 fils 10 fils

International Voice Minute Rate please refer to viva.com.bh

Free Bundled Data 100 MB 200 MB

Mobile Data Rate (pay as you go)* 3 fils / 200KB 3 fils / 200KB

Local SMS Rate 20 fils 20 fils

International SMS Rate 25 fils 25 fils

Video Call Minute Rate 40 fils 40 fils

MMS Rates50 fils (0 - 100KB)

125 fils (100 - 400KB)50 fils (0 - 100KB)

125 fils (100 - 400KB)

VIVA | 5 4 | VIVA

use it anyway you want

VIVA Prepaid

Recharge other VIVA Prepaid numbers VIVA Credit Transfer

VIVA Postpaid and VIVA Prepaid subscribers can

also recharge other VIVA Prepaid numbers using the

following methods:

• SMS: Send VT <OtherNumber> <VoucherPIN>

to 100.

Example: VT 33xxxxxx 12345678901234

• VIVA Self Care portal

• Calling 100 and following the instructions

With VIVA Credit Transfer, any VIVA Prepaid

customer can transfer credit to another

VIVA Prepaid line.

To transfer credit from your line to another VIVA line,

you can use one of the following methods:

• Enter a USSD command:

*121*amount* receiver_number#

• Send a SMS to 121 with the following content:

T <amount> <receiver_number>

• Access SIM ToolKit menu and follow the

instructions for “credit transfer”

prepaid data add-onsstarting from only 500 fils

Select “prepaid data” add-on and access high-speeds Internet on the move, on your smartphone or tablet. Choose from 3 convenient packages starting from just 500 fils / week.

To activate, SMS your selected package to 88825 (e.g. 0.5 to 88825)

For more information, please refer to page 8

what’s new

VIVA | 7 6 | VIVA

talkmore,savemoreVIVA Prepaid Tariff

SIM Card BD 2

Initial Credit BD 1

Local Voice Calls 33 fils / min

SMS Local 25 fils / sms

SMS International 30 fils / sms

International Calls please refer to viva.com.bh

Recharge Card BD 0.5 BD 1 BD 3 BD 5 BD 10 BD 15 BD 25

Recharge Value (BD) 0.5 1 3 5 11.5 17.5 31

Validity (Days) 1 5 25 40 90 180 365

Cumulative Validity - With VIVA Prepaid, you can enjoy 2 years validity when you recharge for BD 25 twice.

Recharge Cards

With extra talk-time, flat rates, better recharge options and superior service, you get the best value for money. Get started for only BD 2 and immediately receive BD 1 of talk-time.

VIVA Add-ons

‘‘3 for free’’If you have a specific set of friends or family members who you call every day, then the ‘‘3 for free’’ add-on will fit your lifestyle perfectly. The ‘‘3 for free’’ add-on allows you to enjoy free calls to 3 VIVA numbers of your choice, all day, every day.

To activate ‘‘3 for free’’ add-on:• SMS ON to 88823• Dial *88823# send

Subscription fee:VIVA Postpaid: BD 3 per monthVIVA Prepaid: 750 fils per week (deducted automatically every week)

‘‘unlimited SMS’’The ‘‘unlimited SMS’’ add-on is a great choice for those who prefer sending SMS than calling. It gives you the benefit of sending unlimited SMS to any VIVA number, at any time.

To activate ‘‘unlimited SMS’’ add-on:• SMS ON to 88821• Dial *88821# send

Subscription fee:VIVA Postpaid: BD 2 per monthVIVA Prepaid: 500 fils per week (deducted automatically every week)

‘‘unlimited data’’Add “unlimited data” to your VIVA Postpaid and access high-speeds Internet on the move, any time, anywhere.

To activate “unlimited data” add-on:• By SMS: Send 10 to 88825• By Dialling: Dial *88825*10# and press Send

Subscription fee: VIVA Postpaid: BD 5 per month until 30th November 2011 as a special promotion.

Calling International‘‘favourite country’’

‘‘favourite country’’ gives you great savings if you frequently make international calls. You can save up to 90% on calls to the country of your choice for just 500 fils per month.

The list of countries currently includes India, Pakistan, Bangladesh, Philippines and KSA. You can add one or more countries to your list.

To activate the ‘‘favourite country’’ add-on:

Discounted International Calling Rates

Favourite Country Calling Rate

CountryVIVA Postpaid

fils/minVIVA Prepaid

fils/min

Peak Off-Peak Peak Off-Peak

Bangladesh 280 280 32 32

Egypt 240 190 70 70

India 230 230 25 25

Iran 220 220 59 59

Jordan 240 190 71 71

Kuwait 180 140 56 56

Lebanon 240 190 90 90

Morocco 240 190 120 120

Oman 180 140 100 100

Pakistan 230 230 66 66

CountryVIVA Postpaid

fils/minVIVA Prepaid

fils/min

Peak Off-Peak Peak Off-Peak

Philippines 280 280 67 67

Qatar 180 140 111 111

Saudi Arabia 180 140 100 100

Sri Lanka 340 340 71 71

Syria 240 190 90 90

Thailand 270 220 50 50

UAE 180 140 100 100

United Kingdom 220 160 90 90

USA/Canada 220 160 38 38

Yemen 240 190 77 77

Favourite Country Rate / MinuteIndia 16 filsBangladesh 20 filsPhilippines 56 filsPakistan 29 fils

KSA (STC mobile & fixed telephony) As per your package’s local minute rate.

Favourite Country Rate / MinuteKSA (Zain & Mobily) 96 filsLebanon 65 filsEgypt 41 filsUK 65 filsUS & Canada 30 fils

For VIVA Postpaid customers, monthly charges will be added to your monthly bill. For VIVA Prepaid customers, the charge will be deducted automatically from your balance every 30 days, starting from the day of subscription.

Favourite Country By SMS By Dialling

To activate India SMS ON91 to 88824 dial *88824*91# send

To activate Bangladesh SMS ON880 to 88824 dial *88824*880# send

To activate Philippines SMS ON63 to 88824 dial *88824*63# send

To activate Pakistan SMS ON92 to 88824 dial *88824*92# send

To activate KSA (STC) SMS ON966 to 88824 dial *88824*966# send

To activate Lebanon SMS ON961 to 88824 dial *88824*961# send

To activate Egypt SMS ON20 to 88824 dial *88824*20# send

To activate UK SMS ON44 to 88824 dial *88824*44# send

To activate US &Canada SMS ON1 to 88824 dial *88824*1# send

‘‘prepaid data’’Access high-speed Internet on the move, on your smartphone or tablet. Choose from 3 convenient packages starting from just 500 fils.

Packages Weekly Subscription

Data Included Validity

0.5 BD 0.5 100 MB 7 days

1 BD 1 300 MB 7 days

2 BD 2 750 MB 7 days

If the data included is consumed before the end of the week, ‘pay as you use’ rate applies. (2 fils per 100 KB)

To activate, SMS your selected package to 88825 (e.g. 0.5 to 88825)

per month/country

500 fils/week

BD3/month

BD5/month

BD2/month

VIVA | 9 8 | VIVA

VIVA Value Added Services empower you with useful, state-of-the-art services to help you get more out of life, by helping you get more out of your phone.

VIVA | 11 10 | VIVA

VIVA Value-AddedServices

To activate: Visit wap.viva.com.bh from your VIVA mobile (using WAP browser or WAP APN).

VIVA TV

Enjoy entertainment on the go with 20 live channels across various categories such as sports, movies, fashion, news and entertainment on your mobile for just BD 1 per week

To activate: Send ON to 184 to receive activation link

Cost: BD 1 per week

Messaging Services

Put some bling to your ring! Set dynamic Arabic, English, Bengali, Bollywood and International music, rather than the typical ‘ring-ring’ sound.

To activate: Call 122 for free to set your RBT

Cost: Monthly - 500 fils per tone

Enhance your virtual world and socialize your network! Stay in contact through Facebook, chatting accounts, emails, private messages, pokes and more, as well as accessing all the latest information through news and sharing your views of the world via stories and pictures.

To activate: Send a message with keyword ON to 149

Cost: Only 500 fils/10 days

Ring Back Tone

Shabik

Service How to subscribe (via SMS) Charges

News

BBC Breaking NewsArabic - Send 1 to 88078English - Send 2 to 88078

250 fils/week

Al Jazeera NewsArabic - Send 1 to 88164English - Send 2 to 88164

250 fils/week

Al Jazeera SportsArabic - Send 1 to 88165English - Send 2 to 88165

250 fils/week

Zajil Services

Arabic Local News - Send 1 to 88055 20 fils/SMS received

English Local News - Send 2 to 88055 20 fils/SMS received

Arabic Business News - Send 3 to 88055 20 fils/SMS received

Arabic Sport News - Send 4 to 88055 20 fils/SMS received

Arabic Parliament News - Send 5 to 88055 20 fils/SMS received

Arabic Event News - Send 6 to 88055 20 fils/SMS received

Arabic Islamic News - Send 7 to 88055 20 fils/SMS received

Arabic Wfyat News - Send 8 to 88055 20 fils/SMS received

Sports

Sada Al-Malaeb (MBC) football newsSMS alerts - Send ON to 88851MMS alerts - Send ON to 88852

250 fils/week

Formula 1 Send FORMULA 1 to 88801 20 fils/SMS received

EPL Team News

Manchester United: Send MU to 88088

500 fils/weekArsenal: Send AR to 88178

Chelsea: Send CH to 88178

Liverpool: Send LP to 88178

Entertainment & Poetry

Malayalam Jokes SMS 5 to 88176 350 fils/week

Celebrity newsSMS alerts - Send ON to 88847 MMS alerts - Send ON to 88850

250 fils/week

Celerity Men al Qalb (MBC) Send ON to 88831 250 fils/week

Women & Family

Parents and Children Send 2 to 88168 250 fils/week

Saha Wa Rashaqa, Health & Fitness (MBC) Send ON to 88853 250 fils/week

Altofah Al Aakhdar, Green Apple (MBC) Send ON to 88841 350 fils/week

Sayedati

SMS alerts - Sayidaty Health - Send 1 to 88225 250 fils/week

SMS alerts - Sayidaty Beauty - Send 2 to 88225 250 fils/week

SMS alerts - Sayidaty News - Send 6 to 88225 250 fils/week

SMS alerts - Sayidaty Home - Send 7 to 88225 250 fils/week

MMS alerts - Sayidaty MMS - Send 9 to 88225 350 fils/week

Today’s Dish Send ON to 88849 250 fils/week

Missed Call Notification (Plus)

Miss nothing by accessing information on missed calls while your mobile is switched off or outside of the coverage area. Missed Call Notification Plus ensures you are notified even if you are busy or you have your calls diverted.

To activate: Call *180#

Cost: 800 fils per month

Visit viva.com.bh for information about these services.

Everyone’s welcome to the best network in Bahrain. Now you can keep your existing number and switch to VIVA.

Whether your current number is prepaid or postpaid, you are free to choose a prepaid or postpaid service with VIVA.

Once your number is ported, you can avail of the attractive offers on the latest handsets from VIVA.

Switching to VIVA is easy:

Visit us

Bring your current SIM card and your ID or passport to any VIVA store.

ID

The ID document should be the one you used to register with your current operator.

Activation

• It could take up to 3 days to port your number as your request will be sent to the current operator for validation.

• Accordingly, your new VIVA SIM card will be activated within 3 working days from the time of application. In some cases it may become active in just a few hours.

• If your request is rejected, we will contact you to solve the issues, so that we can make a new attempt to port your number to VIVA.

Important notes:

1. Your number: Your number must be registered in your name and the ID document presented must match the records of your current provider (CPR, passport number).

E-bill

Paying your bill Switch over to VIVA in 3 easy stepsMobile Number Portability

2. Bills & credit:• Postpaid: If your current subscription is postpaid, then

you must not owe any overdue amount to your current operator. (If you still haven’t paid the latest bill and it’s not yet due, then you can still port). After you port your number to VIVA, you may still have one or two bills from your previous operator. You must pay these bills in time to avoid termination of your account with VIVA.

• Prepaid: If your current subscription is prepaid, please note that any balance left on your current subscription will be lost, therefore we encourage you to use your credit before porting.

3. Mobile Phones: Please bear in mind that your current mobile phone may be locked to only work with SIM cards from your current provider. In that case, you may need to either unlock your phone, or get a new phone.

Port-in fees:

One small fee for a range of benefits.

1. Port-in fees:• Postpaid: The fee is BD 4, to be paid with the first bill.• Prepaid: The fee is BD 4 for porting and BD 2 for the SIM

card. If you wish to port in as a prepaid customer, BD (4+2) needs to be paid at the VIVA store.

2. Your current provider is not allowed to charge you anything for the service of porting out your number.

3. You can still port your number, even if you are bound by a contract with your current service provider. However, if your contract stipulates any fees for early contract termination or any other issues, then you will have to pay these fees after you have ported your number to us.

General Porting Rules:

1. Prepaid subscribers porting out cannot carry over any credit balance to another network.

2. A ported number cannot be transferred to another customer account under the new network operator.

3. Once a ported number is terminated, the number goes back to the operator that owns the number range.

VIVA | 13 12 | VIVA

Your e-BillAt VIVA, we believe life should be simple. That’s why we’ve introduced the electronic bill, so you can check your VIVA bill anywhere you like, whenever you like, online. View your bill as soon as it’s available, and access previous bills with ease. You can even pay your bill online with a debit or credit card.

Start taking advantage of e-billing now. Starting January 1st, 2012, we will no longer be sending paper bills in the mail and the transition to e-billing will be complete. Customers who still require detailed paper bills will be able to obtain them at our retail outlets for a nominal charge .Taking care of your bill never looked so easy. Go paperless.

We accept:

You can now pay your invoice through various channels at your convenience.

how to pay your bill

visit any of our outletsgo to viva.com.bh call us on 124 pay at any VIVA self-service machine

pay early,get discounted 5%

Settle your bill at the VIVA Self Care portal on viva.com.bh before the 28th of each month, and enjoy a discount of 5% on the billed amount.

To enjoy this reward please settle your bill via the VIVA Self Care portal on viva.com.bh.

For more information please call 124.

For more information, please visit TRA’s Number Portability website: www.ilovemynumber.bh

Proud Sponsors of Manchester UnitedVIVA, Bahrain’s leading integrated telecom operator and Manchester United, the most successful Premier League Club have signed a sponsorship agreement uniting the two brands in marketing campaigns and promotional activities in Bahrain.

VIVA is also committed towards supporting local talents in Bahrain by tapping into Manchester United’s wealth of experience and bringing the fans closer to Old Trafford.

Subscribe and win a trip to Old Trafford. True fans will never miss a moment with the Manchester United SMS Service.

To subscribe SMS MU to 88088. Costs only 500 fils/week.

• Subscribe and get live text commentary, instant scores, reminders, match updates and all the news direct to your mobile.

• Automatically enter a raffle to win one of 40 all-expenses paid trips for two to see your heroes play live at Old Trafford.

VIVA | 15 14 | VIVA14 | VIVA

Manchester United

get closer to Manchester United

VIVA | 17 16 | VIVA

BlackBerry® Bold™ 9900

Enjoy a powerful experience with the BlackBerry® Bold™ 9900 from VIVA, the slimmest BlackBerry® ever with superior browsing.

Device features:• Elegant, light and flexible• Touchscreen and qwerty keyboard• BlackBerry® OS7 BD 99Monthly Unlimited BlackBerry® Service

Free

Monthly Instalment BD 20

Upfront Payment BD 99

VIVA | 17

VIVA BlackBerry®

BlackBerry® BoldTM 9780

BD 185

BlackBerry® TorchTM 9860

BD 199VIVA gives you the most out of your BlackBerry®. Prepare your thumbs to get used to VIVA BlackBerry® and enjoy a wide range of services when you select the package that best suits your need.

VIVA BlackBerry® Unlimited

Experience true BlackBerry® with access to unlimited BlackBerry® services.

VIVA Social for BlackBerry®

Get access to BBM, BB Mail, App World, Social Networks (Facebook, Twitter, etc) and browsing.

VIVA App-Store for BlackBerry®

Enjoy the VIVA App-Store for BlackBerry®, which gives you access to lots of applications, themes, games and much more.

To download VIVA App-Store for BlackBerry® send an SMS to 88228.

Plan Fee DialVIVA Postpaid BD 8/month *105*8#VIVA Prepaid BD 2.5/week *105*25#

Plan Fee DialVIVA Postpaid BD 3/month *105*5#VIVA Prepaid BD 1/week *105*2#

BlackBerry® TorchTM 9810

BD 235

VIVA | 19 18 | VIVA

HTC ChaChaOne touch to Facebook

HTC Wildfire SExpress yourself

Features:• 3.2-inch touch screen • With 320 x 480 resolution• Snap, tag and share• 5 MP camera with auto focus & LED flash

HTC Sensation XEA multimedia superphone in the palm of your hand

Features:• Widescreen qHD display• 1080p HD video recording• DLNA for wirelessly streaming media to your TV or computer• 1.2Ghz dual core• SRS virtual surround sound for wired headphone

Features:• Full qwerty keyboard• 2.6-inch touch screen• Dedicated Facebook share button• 5 MP camera with auto focus & LED flash

Samsung Galaxy S IIget it for BD 99

Choose from an exciting range of handsets to match your style and need,

Including devices available exclusively for VIVA customers.

iPhone 4® from VIVAwith free data & free credit

Special iPhone Postpaid packages, designed to suit your needs.• Free data & free credit • Full warranty • VIVA managed iPhone service centre

Upfront Payment Monthly Instalment Free Monthly Data

BD 99 BD 15 2 GB

* Terms and conditions apply

Package features:*

iPhone 20 iPhone 30iPhone 4 - 16 GB BD 49 FreeiPhone 4 - 32 GB BD 99 BD 49

BD99

FREE

Package Details iPhone 20 iPhone 30

SIM Price free freeMonthly Subscription Fee BD 20 BD 30Free monthly credit BD 5 BD 10Local voice minute rate 20 fils 20 filsInternational voice minute rate please refer to viva.com.bhFree bundled data 2 GB UnlimitedLocal SMS rate 20 fils 20 filsInternational SMS rate 25 fils 25 filsVideo call minute rate 40 fils 40 filsMMS rates 50 fils (0 - 100KB)

125 fils (100 - 400KB)50 fils (0 - 100KB)

125 fils (100 - 400KB)

Initial payment

The Samsung Galaxy S II gives you next generation technology now. All for just BD 99.

Package features*:• 2GB free monthly data

Available on monthly installments of BD 15 only.

Samsung Galaxy S II features:• Android OS, v2.3 (Gingerbread)• Dual Core processor• 8MP auto focus camera• Access to Marketplace

Subscribe today. Offer valid while stocks last.*Available on a 12-month contract

VIVA Handsets BD206

BD134

BD268

20 | VIVA

email us at customercare@viva.com.bh

speak to our Customer Care representative on 124

visit our website viva.com.bh

You can also:

Outlets Locations Timings

Al Jazeera Supermarket Zinj 9am to 9pm, Every day

Al Murjan Complex Juffair 9am to 9pm, Every day

Bahrain City Centre Seef District 10am to 10pm, Every day

Bahrain Mall Sanabis 10am to 10pm, Every day

GOSI Mall Exhibition Road 8am to 8pm, Sat - Thu

Isa Town Mall Isa Town 8am to 8pm, Sat - Thu

Jawad Dome Mall Budaiya 9am to 9pm, Every day

Lulu Mall East Riffa 9am to 9pm, Every day

Oasis Centre Muharraq 10am to 10pm, Every day

Ramli Mall Aali 10am to 10pm, Every day

Seef Mall Seef District 10am to 10pm, Every day

The Centre Mall Sanad 9am to 9pm, Every day

University of Bahrain Sakhir 8am to 4pm, Sun - Thu

VIVA Stores, only a moment away