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Utilities have historically engaged with customers in the most fundamental way ― through one-off transactions. However, the dynamic between customers and service providers has changed dramatically; customers demand greater control of the experience, and satisfaction is central to their purchase decisions. The overarching utility program design Strategic Energy Management, or SEM, is a management system approach based on continuous improvement that addresses these concerns by doing the following: • Establishes and communicates long range energy reduction performance targets • Ensures there is a plan and resources (monetary and staff) available to achieve those targets • Requires regular reporting of progress toward achieving those targets View our educational webinar that will help you understand just what SEM is and how SEM as an energy efficiency program can transform your relationship with commercial and industrial customers from just transactional to a proactive, trusted partnership that will deliver persistent savings over time. Hosts: Virginia Ulrich, Senior Manager and Ian Guerry, Regional Director, Utility Solutions with Ecova www.ecova.com
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What is Strategic Energy Management?
June 5, 2013
Presenters: Virginia Ulrich, Senior Manager, EcovaIan Guerry, Regional Director, Client Management, Ecova
Overview
What is Strategic Energy Management
How Strategic Energy Management can enhance your relationship with your customers
What is Strategic Energy Management
Strategic Energy Management
Branding and Certification
Reporting on Progress to
Goal
Executive Commitment
Energy Intensity
Reduction Goal
Plan and Resources
Energy Management
Energy Audits
Capital Projects
Utility Incentives
Employee Engagement
O&M Projects
TrainingLean / Six
SigmaAction Plan
PoliciesGoals
What is Strategic Energy Management
O&M Projects Training
Utility Incentives
Employee Engagement
Goals
Capital Projects
Energy Audits
Action Plan
What is Strategic Energy Management
An ongoing effort to improve the quality of products, services or processes
Continuous Improvement
What is Strategic Energy Management
A structured approach to transitioning individuals, teams, and organizations from a current state to a desired
Change Management
Project Management
Change Management
Current Transition Future
What is Strategic Energy Management
Energy Management
SEM
Energy Management
SEM
What is Strategic Energy Management Benefits
Repeatable Process
Work Force Development
Employee Engagement
Competitive Advantage
Public Relations
Opportunities
Corporate Stewardship
Environmental Stewardship
Industry Leadership
Increased Energy Saving
Projects
Reduced Operating
Costs
Long Term Savings Planning
Healthy Return on Investment
Results
Over 100 million kWh from SEM
Over 60 industrial and commercial customers
Annual savings of 2-10% consistently for 7 years running
Customers implement more projects taking the SEM approach
What Strategic Energy Management Means for You and Your Customers
Value 1: Providing value added services will increase customer participation by shifting from a “push” to a “pull” approach
Value 2: Positions utility as a proactive partner in advancing energy efficiency, elevates utility account representative
Value 3: Improves customer satisfaction
Value 4: Customers will prioritize energy savings projects in your territory
Value 5: SEM is a more effective alternative
Value 6: Cost of serving C&I customers will decrease over time
Upcoming Webinars
The Results Are In - Decision Drivers for EMS Purchases and Other Key Findings – June 6th
Energy Efficiency Incentives Available; Are you Leaving Money on the Table? – June 13th
INSIDE ENERGY & SUSTAINABILITY
Questions, comments, suggestions? [email protected]
SMART ENERGY EFFICIENCY
How to Gain Buy-In: SEM Part 2 – July 10th
Thank you for attending
