Business Enterprise Mapping

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The Perigon Method What is a Business Process?

WHAT IS A BUSINESS PROCESS?

Chapter 2

A business process is:

1. An organized series of tasks, events and decisions that receives a product or service (the input) from a supplier,

2. Adds value to that product or service through some transformation (the process)

3. And delivers a different product or service of greater value (the output) to a customer.

DEFINING A PROCESS - SIPOC

ConnectedSupplier

LoyalCustomer

Input Output

PROCESS

Supplier Input Process Output Customer

The definition of a process starts with the SIPOC, which is used to build the process backbone.

DEFINING A PROCESS - PROCESS TEAM

ConnectedSupplier

LoyalCustomer

Input Output

PROCESS

The Process Team consists of a Process Owner, Process Users, and Subject Matter Experts.

DEFINING A PROCESS - FEEDBACK

ConnectedSupplier

LoyalCustomer

Input Output

PROCESS

CVM CVM

A process needs feedback, 1) from the customer back to the process 2) from steps within the process and 3) from the process to the supplier.

DEFINING A PROCESS - RESOURCES

ConnectedSupplier

LoyalCustomer

Input Output

PROCESS

RESOURCES

CVM CVM

A process uses resources to perform its transformation, including people, facilities, equipment and IT.

DEFINING A PROCESS - KNOWLEDGE

Supplier Customer

Input Output

PROCESS

RESOURCESKNOWLEDGE

CVM CVM

A process also accesses knowledge, including information, records, work Instructions and intellectual property.

DEFINING A PROCESS - MEASUREMENTS

ConnectedSupplier

LoyalCustomer

Input ($) Output ($)

PROCESS

RESOURCES ($)KNOWLEDGE

CVM CVM

A process requires measurement, including effectiveness, efficiency, productivity, compliance and cost.

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