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What can we do with
this data?
Maintain the status quo
Shift budget
No major changes in the ways we reach
employees
LearnMoment of need
ApplyImprove job performance
Retain
The 3 Functional
Components of Effective
Employee Training
How effective is your employer provided training
program at teaching you new things?
How effective is your employer provided
training program at improving your
performance?
How effective is your employer provided training
program at teaching you new things?
How effective is your employer provided training
program at improving your performance?
How effective is your employer provided
training program at preparing you for the
future?
Control Group
Solution design and availability to
employees
Technology focused
Video-based
Short bursts of content
Mobile
Multiple topics
Employee driven
Diminished use of ILT
18%
38%
23%
10%
6%4%
19%
51%
23%
8%4%
2%
Very Effective Effective Neutral Ineffective Very Ineffective N/A
Effectiveness at Teaching New
Things
Public Control Group
Public Group
Very Effective Effective Neutral
Ineffective Very Ineffective N/A
Control Group
Very Effective Effective Neutral
Ineffective Very Ineffective N/A
56%Effective and Very
Effective
70%Effective and Very
Effective
15%
36%
25%
13%
6%5%
21%
46%
26%
8%
5%1%
Very effective Effective Neutral Ineffective Very ineffective N/A
Effectiveness at Improving
Performance
Public Control Group
Control Group
Very Effective Effective Neutral
Ineffective Very Ineffective N/A
Public Group
Very Effective Effective Neutral
Ineffective Very Ineffective N/A
51%Effective and Very
Effective
67%Effective and Very
Effective
13%
30% 30%
14%
8%
5%
19%
40%
30%
10%
6%
2%
Very effective Effective Neutral Ineffective Very ineffective N/A
Effectiveness at Preparing for the Future
Public Control
Public Group
Very Effective Effective Neutral
Ineffective Very Ineffective N/A
43%Effective and Very
Effective
59%Effective and Very
Effective
Control Group
Very Effective Effective Neutral
Ineffective Very Ineffective N/A
24%
31%
37%
More effective at teaching
new things
More effective at helping
improve performance
More effective at
preparing for the
future
Structure of Employee
Training Programs is Key
How is content delivered?
What content do employees
believe they can access?What content do
employees prefer?
Lesson #1
• Delivery of content – technology platform
• Online video – employees believe in it!
• ILT – employees don’t believe in it.
17%
9%
59%
27%
53%
4%
30%
34%
15%
4%
49%
20%
67%
5%
42%
38%
Degree or certification programs
Enterprise social learning app
In-person classroom
Off-site programs
Online videos
Other
Tradititional eLearning
Virtual classroom
Control Public
What training methods did employees
tell us their employers use?
66%
68%67%
73%
Teach New Things
In-Person Classroom
Virtual Classroom
eLearning
Online Videos
62%
65%61%
68%
Improve Performance
In-Person Classroom
Virtual Classroom
eLearning
Online Videos
53%
57%54%
61%
Prepare for Future
In-Person Classroom
Virtual Classroom
eLearning
Online Videos
73%
Teach New Things
In-Person Classroom
Virtual Classroom
eLearning
Online Videos
68%
Improve Performance
In-Person Classroom
Virtual Classroom
eLearning
Online Videos
61%
Prepare for Future
In-Person Classroom
Virtual Classroom
eLearning
Online Videos
45%
45%
5%
4%
Employees' Preferred Way to Take
Training
Classroom (inperson or virtual)
Desktop or Laptop Computer
Tablet (iPad or equivalent)
My Smart Phone
Something Else
Lesson #2
• Soft skills content appears to work from the
employees’ perspective.
• Employees want more development
opportunities in soft skills topic areas.
Lesson #3
• Marketing of training programs must improve.
• Employee awareness of training is likely lower than
reality, but this is truly a place where perception = reality.
• If employees are unaware that training on topics isn’t
available, then it might as well not be offered because
nobody will access the content . . . .
62%
35%
31%
26%
40%
35%
30%
35%
24%
82%
46%
45%
23%
54%
56%
47%
58%
31%
Compliance (HR, workplace safety, etc.)
Desktop computer skills (MS Office, etc.)
Sales and customer service
Technology (programming, HTML-5, etc.)
Professional and business skills
Leadership
Manager and supervisor
Communcations
Other Topics
Training Topics Employers Offer
Control Public
37%
45%
28%
37%
52%
46%
35%
39%
17%
45%
49%
32%
35%
66%
66%
55%
56%
21%
Compliance (HR, workplace safety, etc.)
Desktop computer skills (MS Office, etc.)
Sales and customer service
Technology (programming, HTML-5, etc.)
Professional and business skills
Leadership
Manager and supervisor
Communcations
Other Topics
Training Topics Employees Prefer
Control Public
Biggest Disconnects Between
Offered and Preferred
Manager and
Supervisor
Leadership
Professional and
Business Skills Technology
Desktop Computer
Skills
6.8%of total economy per
year in gross value
added
Soft SkillsSoft Skills are important in
every sector.
especially…
Business services
Retail
Public services
23%
202044%
2025
Contribution to
the economy is
expected to
grow…
SOURCE: January
2015 McDonald’s
report on the
economic value of
soft skills
Lessons Learned and Suggestions:
• Solutions that are technology centered - around content that employees care about - tend to be more effective from the employee’s perspective.
What can we do more effectively:
• Refocus energy and strategies to tap into preference for technology enabled learning
• Communicate and market training more effectively
• Ask employees! (Do you want the survey?)
Creating Training for the New Learner
BizLibrary
Video Series
Shortened attention spans and
increased distractions have contributed
to the idea that lengthy educational
sessions are ineffective.
This video not only discusses the
modern day learner, but also why
traditional teaching content does not
yield the desired results.
Get People to Take Your Training
BizLibrary
Video Series
The series is designed to help
experienced trainers improve the
impact of their work and is divided into
four sets of programs: Training
Management, Research, Content
Development and Delivering Training.
Try out these video lessons
and more!
Let us know through the poll if you’d like a free trial of BizLibrary’s
online course collection.
Thousands of videos and unlimited access for
your employees.
www.bizlibrary.com/free-trial
Presenter:
Chris Osborn
Vice President of
Organizational Strategy
@chrisosbornstl.
Host:
Jessica Petry
Sr. Marketing Specialist
@JessLPetry