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Businesses of all sizes must
contend with the need to
maintain channels of
communication with their
customers. However, it is
often difficult to answer calls
and respond to emails in a
prompt fashion. One way to
solve this problem is to hire
an professional answering
service. Let's take a look at
answering services and the
benefits associated with
using them to manage your
customer service needs.
INTRODUCTION
A lot of businesses simply
don't have enough in-house
personnel to answer all the
phone calls they receive
from customers.
This means that customers
end up listening to hold
music for an extended period
of time or being sent to
voicemail to leave a
message.
As a result, relationships
with customers can suffer.
A COMMON
PROBLEM
A professional answering service
allows you to stay in close
contact with customers.
Instead of hanging up in
frustration, customers will be able
to talk to a live agent who will
listen to them, provide requested
data, troubleshoot problems, and
pass along any concerns to a
relevant party. Agents can also
answer emails in a timely
manner.
It's easy to get started: The
answering service provides you
with a phone number to which
your incoming calls will be
forwarded.
THE SOLUTION
You don't need to maintain
an in-house staff for
dealing with customer
concerns.
You can focus on your core
mission, rather than waste
time and energy on fielding
questions and complaints
from customers.
You can help customers on
a 24/7 basis, not only
during business hours.
BENEFITS OF
ANSWERING
SERVICES
APPOINTMENT
SCHEDULING
One important task that can
be taken over by an
answering service is
appointment scheduling. A
trained agent will be able to
schedule appointments with
customers in a way that
does not conflict with the
existing timetable.
If you request, the agent
can also follow up with
clients at a later date to
remind them of their
upcoming appointment.
E V E N T
R E G I S T R AT I O N
If your company is involved with
event registration, you realize that
this can be a time-consuming task.
Often the registrant stays on the
phone for extended periods as they
relay their information and ask
related questions.
This can be even more
burdensome if event registration
isn't one of your company's routine
functions.
A professional answering service
can supply trained agents who will
handle event registration services.
ORDER ENTRY
A lot of businesses rely
heavily on processing
orders from customers over
the phone or through a
website. If this applies to
your business, you can't
afford delays in dealing with
customer orders.
An answering service will
be able to forward your
orders immediately, through
a channel that you select.
OTHER
SERVICES Answering services also
provide a number of related
benefits, including but not
limited to the following:
1. Alarm monitoring
2. Telephone surveys
3. Emergency dispatch
4. Dealer locating
5. Employee screening
Since 1975, Personalized Communications has provided 24/7 call center
answering services to businesses of all sizes. Benefiting from rigorously trained
staff and state-of-the-art telecommunications equipment, the company specializes
in appointment scheduling, emergency dispatching, and related answering
services. The company is headquartered in Duncanville, Texas.