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A NEW CUSTOMER OF RBS
BANK WITH RBS?
MY RGMA DIFFERENT EXPERIENCE
CHANGED MYPERCEPTIONOF RBS
NEVER BEFORE IN HISTORYHAVE PEOPLE BEENCONNECTEDBY SO MANYNETWORKS
85% of people see mobile devices to be central to their everyday life
41% of people use their tablet and smartphone simultaneously at least once a day
91% of consumers who subscribe tobrand text messages and agree that they’re useful
68% of consumers say it is important that companies they interact with are seen as a technology leader
THE WORLD IS CHANGINGHOW WE INTERACT…
THE WORLD IS CHANGINGHOW WE SHOP…
In 2013, more than £91 billion was spent online
One in four
British
people now
shop online
at least
once a week
95 % of British people are now
buying goods via internet retailers
One in five of the 1,000 surveyed saying they used their device to shop
and one in ten using a smartphone
Books make up 64 % of
online buys
THE WORLD IS CHANGINGBLACK FRIDAYJohn Lewis on Black Friday had its biggest trading week on record, sales up 22% on last year.
Their internet traffic was up by 300%, online sales increasing by 42%.
John Lewis boss Andy Street has however warned other retailers to rein in Black Friday deals next year, concerned with the pressure and concentration of sales.
THE WORLD IS CHANGING BLACK FRIDAYArgos, part of the Home Retail Group have also spoken out against Black Friday.
In the 18 weeks to 3rd January 2015 the company had an 0.1% increase in sales, they had expected this to be 2%.
John Walden, chief executive has said thatBlack Friday “significantly impacted the shape of Argos’ sales over its peak trading period”.
YOUR PEOPLE SPEND 1/3 OF THEIR WAKING HOURS AT WORK
Every decision
YOU make affects THE
BUSINESS
YOUR PEOPLE SPEND 1/3 OF THEIR WAKING HOURS AT WORK
Every decision
YOU make affects THE
BUSINESS
AND Every decision THE BUSINESS makes affects YOU
YOUR PEOPLE SPEND 1/3 OF THEIR WAKING HOURS AT WORK
BUILDING THEWILLIAMS & GLYNNBRAND IS DOWNTO YOU
YOU WILL BE KNOWN TO THE PUBLIC BY HOW YOU OPERATE
EMPLOYEES HAVE A RESPONSIBILITYTO BE THE BEST THEY CAN BE
OUR FAN SCALE
YOUR WORKPLACE?
YOUR WORKPLACE?
IMAGINE IF YOU COULD MOVE
EVERYBODY UP THE SCALE…
