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WebTV Show - SIKORSKI's THINK ABOUTS" premieres Sep 8

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Sikorski’s Think Abouts on The Daily Blu - http://www.thedailyblu.com will premiere LIVE on September 8 from 11AM to 11:30AM (Eastern Time Zone) and continue every Monday. All shows are videoed and will remain on their website for future reference. Become a member of The Daily Blu and you will be kept up-to-date when videos are posted. You will also be able to share the shows with your colleagues.

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Page 1: WebTV Show - SIKORSKI's THINK ABOUTS" premieres Sep 8

Laura Sikorski’s WebTV Show

“Sikorski’s Think Abouts” Premieres September 8

On The Daily Blu - http://www.thedailyblu.com

NEWS RELEASE For inquiries, contact:

Laura Sikorski at 631.624.6650

“Thinking Like a Customer”

Will Keep Your Customers Satisfied and Loyal

Centerport, NY – September 3, 2014 - Sikorski’s Think Abouts on The Daily Blu - http://www.thedailyblu.com will

premiere LIVE on September 8 from 11AM to 11:30AM (Eastern Time Zone) and continue every Monday.

All shows are videoed and will remain on their website for future reference. Become a member of The Daily Blu and you

will be kept up-to-date when videos are posted. You will also be able to share the shows with your colleagues.

Laura Sikorski is an independent call/contact center consultant since 1986. Topics for the show will be based on her

expertise in:

Operations (human resources, process, training, staffing)

Office environment (site selection, layout/space planning, furniture design)

Technology (RFPs, vendor selection, systems design)

Customer Service

Customer Experience

There will also be a Weekly Feature “ASK LAURA” at the end of each show where she will answer your questions on

customer or employee issues that you may be facing or if you want guidance on technology problems or future solutions.

You can ask your questions via twitter direct message - @laurasikorski.

Laura has always believed that a company’s greatest asset is their employees and when staff is motivated and enjoys their

job, customers will reap the benefits and remain satisfied and loyal.

Date Topic Guest

Sep 8 Sikorski interviewed by Karin Caro – Concept of the show and discuss

customer frustrations

Sep 15 Upselling on the phone - how to make it comfortable for your staff and non-

threatening for your customers

Adrian Miller, Adrian Miller Sales

Training

Sep 22 Sikorski interviewed by Karin Caro – The importance of staff empowerment

and leadership

Sep 29 Technology trends that influence how customers interact with your company Michael Conti, Call Center Technologist

Oct 6 Office furniture and the importance of ergonomic design Joe Ogno, Nickerson Corporation

Oct 13 Training and staff development Randi Busse, Workforce Development

Group

Oct 20 The importance of company culture and the health, welfare and safety of your

staff

Deidre Siegel & Karen Randle, Pear

Core Solutions

Should you have any questions, or would like to be a guest on the show, please contact Laura Sikorski via mobile

631.624.6650 or email at [email protected]