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WAKE UP!! Your next train is about to leave! Mark Martn, Former Director of Human Resources & Author, Direct Line Group HR Systems are still being developed to deliver poor solutions to old problems that old customers think matter most. This train is going round in circles, it is going nowhere. l expand on why I see these as old solutions to old problems and why these are not the customers that will be relevant going forward. A new ‘HR Train’, that is driven by the business, is about to leave. If you look at the ‘Spine’ of any successful business you will see the critical success factors they need their systems to deliver to. I will expand on what the business will need and what current systems don’t deliver. When the ‘penny drops’ with business they will not ask nicely for help. They will demand and expect. HR wants to be at the heart of business. Well, in my experience, there is no place to hide at the heart of the business. You had better be ready; you must have stepped on to the new train before it leaves you behind!
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April 11, 2023 1
WAKE UP!! Your next train is about to leave!
April 11, 2023 2
Love the HR Heros but hate the war!
April 11, 2023 3
The ‘old HR’ train
April 11, 2023 4
Lets get some love back in the room
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Let’s face the……..
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1. We/HR don’t own or get CAPABILITY
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2. We/HR don’t ownor get ENGAGEMENT
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3. Business sees it as HRs Train, not theirs and not strategic
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What they fight for….
• Short term results, the right financial controls, forecast and budget
• For new products, sales, brand and product promotion
• Strategic ‘technical’ capability• Personal/team security and reward
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What they don’t fight for …….
• Strategic ‘people capability’• Strategic ‘employee engagement’• Long term capital investment that makes their
life harder in the short term!
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4. Employees/line mgt blame HR and dislike HR systems
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SO DO PEOPLE REALLY MATTER?They know who their customers are
They know what they have to be brilliant at to deliver to those customers
They know what they need to be capableof doing, systems and people, to be brilliant at that
Everyone is engaged at being brilliant at that
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So, someone has an important job to do!
EMPLOYEE CAPABILITY AND ENGAGEMENT IS BECOMING A
CRITICAL STRATEGIC FUNCTION!!
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The true purpose of strategic HR:
TO INTERVENE WHEN THE BUSINESS STRATEGY DEMANDS
CHANGE, IMPROVEMENT OR MAINTENANCE OF A PEOPLE
CAPABILITY OR ENGAGEMENT GAP!
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Someone has an important job to do!
…..WHY DO YOU ASSUME ITS YOU?
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Most see the ‘old HR’ train
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They travel on the ‘old ugly’ - the train of old business!
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1. TECHNOLOGY
• MORE USEABLE SYSTEMS SHINE A LIGHT ON THE CAPABILTY AND ENGAGEMENT IN THE BUSINESS
• BETTER MI THAT IS ACCURATE, TRUSTED AND USED WILL IDENTIFY CONNECTIONS BETWEEN ACTIONS AND CONSEQUENCES
April 11, 2023 19
2. POWER OF THE PEOPLE
• SOCIAL MEDIA DELIVERS POWER AND KNOWLEDGE TO THE CUSTOMERS, THE EMPLOYEES AND THE ELECTORATE
• PEOPLE CARE MORE ABOUT PURPOSE AND RELATIONSHIPS THAN SHORT TERM RESULTS
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3. LOWER BARRIERS TO ENTRY• TECHNOLOGY IS QUICKLY REMOVING
THE NEED FOR OR ADVANTAGE IN SCALE. ITS ABOUT ACCESS NOT OWNERSHIP!
• AS A RESULT BUSINESSES BECOME INCREASINGLY AWARE OF THE ‘SPINE’
• THE SPINE = PEOPLE!!!
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THE BEST ARE ALREADY JUMPING FROM ‘OLD UGLY’
April 11, 2023 22
DLG HAVE JUMPED!• DLG ARE GOING DIGITAL• DLG IMPLEMENTED 7 NEW SYSTEMS INCLUDING WORKDAY, SUCCESS
FACTORS AND CERIDIAN JUST IN HR!• CEOs BEST MAN MOVED INTO HR• FOCUS ON THE CUSTOMER AND THE PEOPLE CAPABILITY AND
ENGAGEMENT TO SERVE THEM• LINE MGT HAVE TAKEN BACK OWNERSHIP!!• ..BUT HRD (MORE LINE THAN HR) STILL SAID SORRY FOR JUST DOING
THE BASICS! • DLG HR ARE ON THE NEW TRAIN!!
• IF THEY LAY THE FOUNDATIONS AND ADD ENOUGH VALUE THEY MAY GET TO STAY ON THE NEW BUSINESS TRAIN
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THE NEW BUSINESS TRAIN!
PEOPLE
PEOPLE MGT:CAPABILITYENGAGEMENTLEADERSHIPBEST BANG 4 $
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So opportunity or threat?
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Depends on the cards you holdCommercialplayer
Financiallyaware
Technicallyaware
A Leader
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KNOW YOUR STUFF!Commercialplayer
Financiallyaware
Technicallyaware
A Leader
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…BUT HOLD ON!
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Beware the SWAMP LAND!
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WHATS YOUR RELATIONSHIP WITH YOUR EMPLOYEES?
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The ‘Foundation Stones’STRATEGIC CAPABILITY AND ENGAGEMENT PLAN
WHAT ‘GOOD’ LOOKS LIKE; HOW YOU SEE A ‘JOB’; HOW PERFORMANCE IS REALLY MANAGED
TRUST; A RELATIONSHIP WITH YOUR EMPLOYEES
PEOPLE MANAGERS OWN THEIR PEOPLE
THE RIGHT LEADERSHIP TEAM!!!!
THE RIGHT LEADERSHIP TEAM!!!!
THE RIGHT LEADERSHIP TEAM!!!!
THE RIGHT HR TEAM
ONE FORMAL RELATIONSHIP – NO UNNECESSARY DIFFERENCES!
ROBUST & LEGAL SYSTEMS, MASTER DATA, PROCESSES AND PAYROLL
DIVERSITY AND DUAL CAREERS EMBEDDED
PEOPLE COSTS ALIGNED TO BUSINESS PLAN
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Eg. TALENT MANAGEMENTSTRATEGIC CAPABILITY AND ENGAGEMENT PLAN
WHAT ‘GOOD’ LOOKS LIKE; HOW YOU SEE A ‘JOB’; HOW PERFORMANCE IS REALLY MANAGED
TRUST; A RELATIONSHIP WITH YOUR EMPLOYEES
PEOPLE MANAGERS OWN THEIR PEOPLE
THE RIGHT LEADERSHIP TEAM!!!!
THE RIGHT LEADERSHIP TEAM!!!!
THE RIGHT LEADERSHIP TEAM!!!!
THE RIGHT HR TEAM
ONE FORMAL RELATIONSHIP – NO UNNECESSARY DIFFERENCES!
ROBUST & LEGAL SYSTEMS, MASTER DATA, PROCESSES AND PAYROLL
DIVERSITY AND DUAL CAREERS EMBEDDED
PEOPLE COSTS ALIGNED TO BUSINESS PLAN
April 11, 2023 32
YOU CANT HAVE YOUR TALENT AND EAT IT!!
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THE NEW BUSINESS TRAIN!
PEOPLE
PEOPLE MGT:CAPABILITYENGAGEMENTLEADERSHIPBEST BANG 4 $
April 11, 2023 34
SUMMARY
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ANY QUESTIONS?
