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As organizations continue to expand globally and training budgets continue to decrease, developing effective learning programs has become a significant challenge. Learning management systems and basic online learning tools have fallen short in providing an engaging learning experience, resulting in a need for more effective training programs. Register for the Chief Learning Officer webinar, “Virtual Learning Environments: Redefining the Training Experience,” and learn how to re-engage your employees by providing easy access to interactive training programs. This webinar will demonstrate how virtual training enhances learning retention and improves learning outcomes. You will learn: How to enhance and extend your learning management systems. How virtual environments are redefining the learning experience. Best practices for developing a virtual learning strategy. Register today for this free, one-hour webinar, brought to you by ON24.
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Virtual Learning Environments:
Redefining the Training Experience
Sponsored by:
#VirtualLearning
Frequently Asked Questions
Will I receive a copy of the webinar recording?
The webinar will be available on demand within 24-48 hours
Will I receive a copy of the slides?
You can download the slides, now, from the green resource widget on
the bottom of the console.
Submit your questions via the red Q&A widget on the bottom
of the console.
Tweeting? Please use hashtag: #VirtualLearning
Deanna Hartley
Senior Editor
Chief Learning Officer magazine
Virtual Learning Environments:
Redefining the Training Experience
#VirtualLearning
Tom Masotto
Vice President, Product Management
ON24, Inc.
Virtual Learning Environments:
Redefining the Training Experience
#VirtualLearning
Virtual Learning Environments Redefining the Global Training Experience
Tom Masotto
VP Product Management
ON24
• Challenges driving virtual learning
• Key components of virtual learning environments
• Best practices for developing a virtual learning strategy
Agenda
What is your biggest training challenge (please select one) ?
• Training an increasingly dispersed workforce
• Making it easier for learners to find and complete coursework
• Providing a “single access point” for all training materials
• Getting better data/analysis on learning behavior
• Implementing social or mobile learning tools
Poll Question #1
“Global workforce” is training professionals’ top challenge
What is your biggest training challenge?
Training an increasingly dispersed workforce 33.3%
Getting better data/analysis on learning behavior 22.0%
Implementing social or mobile learning tools 21.1%
Providing a “single access point” for all training materials 14.1%
Making it easier for learners to find and complete coursework 9.5%
ON24 Survey of Learning Professionals, 2012
“Usability” is learners’ top challenge
Source: Survey Results – The Current and Future State of LMS, 2011
Top LMS Challenges for Learners
10 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.
What training benefits are you looking to obtain in next 6 to 12 months?
Offer more engaging training materials 82.7%
Make it easier for learners to find training courses 60.4%
Foster more networking, mentoring and coaching 58.5%
Improve learning metrics and reporting 53.1%
Centralize training content in a single online location 48.5%
More engaged learners is a key objective
Over 82% of learning professionals say “offering more engaging training materials” is a key objective for their company.
ON24 Survey of Learning Professionals, 2012
Global, usability & engagement driving virtual strategies
What training methods / tools are you considering in 6 – 12 months?
Virtual learning environment 74.2%
Training webinars 71.5%
Mobile learning 47.7%
Learning management system 45.0%
Social learning 44.2%
Over 74% of learning professionals say they are considering “virtual learning environments”.
ON24 Survey of Learning Professionals, 2012
Components of a Virtual Learning Strategy
Metrics and Analytics
Content Creation
Consumption Existing LMS Platforms
AICC & SCORM Compliant Tools
Virtual Learning Environments
Learning Experience
• Virtual locations
• Training centers
• Personalized curriculums
• Virtual classrooms
• Social networking
• Collaboration
Key Components of Virtual Learning Environments
Enterprise Requirements
• Security & reliability
• LMS integration
• Mobile support
• Multilingual
• Reporting & analytics
14 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.
Main Plazas
15 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.
Auditoriums with Virtual Classrooms
16 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.
Virtual Training Centers
17 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.
Curriculums, Courses & Completion Tracking
18 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.
Social Networking Lounges
19 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.
Expert-Led Scheduled Discussions
20 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.
Virtual Coaching & Mentoring
Improved Virtual Learning Outcomes
Global Learning Reach
Ease-of-Use & Personalization
Learner Engagement
Networking & Mentoring
Centralized Training Resources
Cost Reduction
Accountability & Metrics
1. Have a clear use case and purpose
2. Learn from others
3. Design and deploy your virtual learning environment
4. Train your L&D team and launch
5. Promote learner interaction and engagement
6. Measure, adjust, measure, adjust…
Best Practices for Developing a Virtual Learning Strategy
Developing Your Own Virtual Learning Strategy
Use Case & Purpose
Learn from others
Design and Deploy
Train and launch
Interaction & Engagement
Measure and Adjust
1. Have a clear use case and purpose
– Assess current learning approaches
– Evaluate unmet training needs
– Determine how virtual learning augments existing programs
– Consider where virtual provides largest benefit
Top 5 Virtual Learning Use Cases
1. Onboarding
2. Employee Training
3. Management / Leadership Development
4. Sales Enablement
5. Customer / Partner Training
Are you using or considering virtual training for the following
applications (please select all that apply)?
• New Hire Onboarding
• Employee Training
• Management / Leadership Development
• Sales Enablement
• Customer Training
• Partner Training
Poll Question #2
Developing Your Own Virtual Learning Strategy
2. Learn from others
– Consult L&D analyst firms for research and best practices
– Contact experienced vendors for case studies
– Attend webcasts discussing virtual learning strategies
Use Case & Purpose
Learn from others
Design and Deploy
Train and launch
Interaction & Engagement
Measure and Adjust
• Bersin Research
– Using Virtual Learning Environments to Meet Today’s Talent Needs
• ON24 White Papers
– The World is Your Classroom
– Is Your LMS Leaving Your Users Dazed and Confused?
– Virtual Learning for Dummies
– Best Practices: How to Keep Your Virtual Environment Thriving
• ON24 Case Studies
– Sodexo
– Houghton Mifflin Harcourt
– Fiserv
– Marriott (see next slide & Bersin report)
Research Briefing, White Papers & Case Studies
Marriott: Breakthrough Leadership Development
• Objective
– Provide training on management and leadership principles to over 5,000 employees in 733 hotels in 23 countries
• Problem – Difficult logistics and very costly
• Solution – Virtual learning environment
– Live and recorded webcasts to deliver primary training
– Scheduled chats with executives to reinforce principles
– Specific locations for regional training
• Return on Investment – Over $1 million in cost savings
– 69% lower cost per hour than industry average
Developing Your Own Virtual Learning Strategy
Use Case & Purpose
Learn from others
Design and Deploy
Train and launch
Interaction & Engagement
Measure and Adjust
3. Design and deploy your virtual learning environment
– Determine your virtual environment design and workflow
– Identify the employee roles and training content
– Integrate with content repositories and LMS (if applicable)
– Determine the security requirements
Identify Content Repositories
Virtual Learning Environment
Corporate Intranets
Other Information
Sources
Regional Training Materials
Corporate LMS Platforms
31 | ©2012 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential.
Define Roles and Role-Based Curriculums
Role = Director
Courses = 8
Role = Manager
Courses = 5
Developing Your Own Virtual Learning Strategy
4. Train your L&D team and launch your virtual training program
– Prepare and train L&D staff
– Provide best practices to instructors for virtual classrooms
– Consider limited deployment for initial launch
– Use surveys and idea storming to gather suggestions
Use Case & Purpose
Learn from others
Design and Deploy
Train and launch
Interaction & Engagement
Measure and Adjust
Coach Instructors on Best Practices
Developing Your Own Virtual Learning Strategy
5. Promote interaction and engagement
– Incorporate social learning tools
– Recruit subject experts, coaches and mentors
– Add expert directories and scheduled discussions
– Run contests to promote participation and contributions
Use Case & Purpose
Learn from others
Design and Deploy
Train and launch
Interaction & Engagement
Measure and Adjust
Social Graph for Enterprise Learning
Each employee is at the center of his or her own personal learning network.
Social Learning Tools
• Social Media
• Expert Directories
• Communities of Practice
• Coaching & Mentoring
• Idea Storming
• Blogs
• Forums
• 1:1 Text Chat
• Scheduled Chat Sessions
• Ad Hoc Group Discussions
• Expert-led Discussions
• Prizes & Contests
• Game Rooms
Developing Your Own Virtual Learning Strategy
6. Measure and Adjust
– Determine what to capture and analyze
– Decide where metrics should reside
– Use metrics/surveys to evaluate and adjust programs as needed
Use Case & Purpose
Learn from others
Design and Deploy
Train and launch
Interaction & Engagement
Measure and Adjust
Learning Measurement – Key Metrics
• Satisfaction
– Survey feedback
– 5-star rating
– Comments
• Adoption
– Attendance
– Activity
– Duration
– Completion rates
• Efficiency
– Cost per hour training
• Outcomes
– Test results
– Assessments
• Utility
– Perceptions
– Feedback
– Referrals
• Contribution
– How many contribute
– How frequently
– What demographics
Which of the following tools and capabilities are considering in
the next 6 -12 months (please select all that apply)?
• Mobile Learning
• Social / Informal Learning
• Virtual Learning Environments
• Game-Based Learning
• Collaboration
• Training Webinars
Poll Question #3
ON24: www.ON24.com
1.877.202.9599
Virtual Learning Environments: Redefining the Training Experience
#VirtualLearning
#VirtualLearning
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