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Virtual agents - Chatbots - Intelligent agents

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Page 1: Virtual agents - Chatbots - Intelligent agents
Page 2: Virtual agents - Chatbots - Intelligent agents

On the web, kiosks, STB’s or mobile.ACCESSIBLE

Page 3: Virtual agents - Chatbots - Intelligent agents

Teach it only once, it never forgets.TRAINABLE

orManuallyAutomatically

Page 4: Virtual agents - Chatbots - Intelligent agents

Intention management scenarios.KNOWLEDGEABLE

Page 5: Virtual agents - Chatbots - Intelligent agents

Never makes a mistake.ACCURATE

Low confidenceZero confidence

Page 6: Virtual agents - Chatbots - Intelligent agents

Acts based on user credentials. SEGMENTABLE

Hi how can I

help you?

Welcome Mr Smith,

as a premium customer,

I’ll be your private digital

assistant today

Page 7: Virtual agents - Chatbots - Intelligent agents

No limit for the #of concurrent interactions.

SCALABLE

1/2 million answers/month

Page 8: Virtual agents - Chatbots - Intelligent agents

Detailed analytics & reports.MEASURABLE

Page 9: Virtual agents - Chatbots - Intelligent agents

Covers 80% of all content from day 1.COMPREHENSIVE

Information from

Support e-mails

Call center transcripts

Support tickets

Page 10: Virtual agents - Chatbots - Intelligent agents

Case studies.EFFICIENT

Major mobile operator with 15+ million subscribers:4% increase in FCR3% reduction in average call duration3% reduction in average cost per call10% reduction in back office transfers

Johnson&Johnson:12% uplift in o.b. tampon salesJames Burke Marketing Award nomination

Major bank, Subsidiary of BNP Paribas:Winner of “Best call center technology” award

Page 11: Virtual agents - Chatbots - Intelligent agents

THE KNOW-HOW Proprietary patent-pendingtechnology

trusted by these brands and noticedby Google.

Page 12: Virtual agents - Chatbots - Intelligent agents

Thank you!

Ekim Nazim KayaPresident Botego Inc

“Never send a human to do a machine's job”