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REMARKS BY
Robert DépatiePresident and Chief Executive Officer
Videotron Ltd
TORONTOJUNE 2008
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Videotron:
Our Progress Over the Past YearEmbracing Change:
Challenges & OpportunitiesEnabling Change:
A Role for Government
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We’ve Got Plans™
1st in Quebec
1st in Quebec
1st in Canada
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2007 was a landmark yearstrong financial resultssignificant customer gainsintroduction of Canada’s fastest consumer internet servicesour best customer satisfaction levels, ever
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Steady increase in digital penetrationDigital subscribers will surpass analogue this year
reduced network load higher ARPS
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300Ksubscribers
700Ksubscribers
A pre-cursor to IPTV; amazing results
24M
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1M HS Internet customers this yearAnnounced (Feb 08)the fastest consumer internet services in Canada
50 Mbps & 30 Mbps
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Quebec has Canada’s highest adoption of VoIP services - Statistics Canada
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The direction is good; MVNO model showed some promise, but …
Watch this space!
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Last fall, Industry Minister Jim Prentice unveiled some significant changes to Canada’s wireless marketplace – changes similar in most respects to the suggestions we raised in this very forum last June.
Great job Mr.Prentice
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Most of our customers have choose to bundle their services
Innovative service interaction enhancements
softphonecaller ID on tv
Cable telephony -a key driver
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the Customer ExperienceHow will ‘what we do’ effect our customers? How can we bring the Best Experience Possible to our customers?What can we do to improve our product, our service to better serve our customers?
Videotron’s success is driven by customer satisfaction
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95%95% 95%95% 96%96% 97%97%
1Q07 2Q07 3Q07 4Q07Respondents replying: Satisfied and Very Satisfied Source: Léger Marketing
Our customer satisfaction results show that our focus is working
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(%)
48
68
55
54
49
48
47
42
37
Source:
The IPSOS Canadian Inter@ctive Reid Report 2008
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Internet behavior is changingDownloads up – more often, bigger filesUploads up - more often, bigger filesRatio is shifting too; more uploadsInternet is not just about the computer
Viewing habits are changingVideo on Demand use is soaringThe ‘centre’ (television) is shifting Television is not just about the TV
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Technology is giving us the tools to do moreMore ConnectionsFaster Speeds - More BandwidthServices Integration
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Economic models should shiftChange in customer demandChange in technologies
little change in industry structurelittle change in economic models
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A. Producers/Copyright HoldersB. Television BroadcastersC. BDUs [Cable/Satellite Distributors]D. Consumers
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The television “channel” — a core concept
the first 30 years up to 13 channels
the multi-channel world100’s of channels
Videotron’s new iteration of the classic Maxwell tape experience
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Come to our store, our (digital) shelves are full ...
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Games
PDAMobile Devices
HD-PVR
InteractiveMobile Applications
AlarmMonitoring
HD-IPTVDigital Cable
HS Internet
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Access speeds evolvingTraffic throughputs expanding
the impact of HD will be profound
“if ... all of You Tube’s users were to upload their videos in high definition, it would nearly double U.S. Internet traffic - MIT Technology Review, May/June 2008
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… More and more in Canadian broadcasting, the consumer is in charge. BDUs and programmers must be able to respond to the evolving expectations, tastes, and demographics of Canadian viewers. In order to meet the challenges in the years ahead, above all licensees will need to have the flexibility to react quickly and creatively to the opportunities and challenges they encounter, and not be burdened by detailed or unnecessary regulations.”
from CRTC Notice of Public Hearing 2007-10, paragraph 11
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Assessing, developping, researching new waysRecognition that the current models must change
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Content ConnectivityIP ConnectivityCustomer Connectivity
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REMARKS BY
Robert DépatiePresident and Chief Executive Officer
Videotron Ltd
TORONTOJUNE 2008
