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versaSRS HelpDesk Quality of Service Reduce Operational Costs Reduce Staff Workload Improve Business Efficiencies Increase Customer Satisfaction Centralised & Globally Accessible Trouble Ticket & Technical Support

VersaSRS HelpDesk Overview

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VersaSRS HelpDesk Overview

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Page 1: VersaSRS HelpDesk Overview

versaSRS HelpDeskQuality of Service

Reduce Operational CostsReduce Staff Workload

Improve Business EfficienciesIncrease Customer Satisfaction

Centralised & Globally AccessibleTrouble Ticket & Technical Support

Page 2: VersaSRS HelpDesk Overview

versaSRS HelpDeskquality of service

versaSRS HelpDesk is a browser delivered feature-rich and flexible Help Desk and Customer Support solution that enables businesses to quickly and effectively support, manage and

improve the quality of their interactions with employees, end users and customers raising service requests, issues,

incidents or trouble tickets.

The Total Software Solution forCustomer Support & Service

Page 3: VersaSRS HelpDesk Overview

versaSRS HelpDeskquality of service

Innovation

What separates versaSRS HelpDesk from other web browser

help desk applications is its unique ‘look and feel’.

versaSRS HelpDesk has been developed with a

multi-document interface that simulates a

Microsoft Office environment.

Page 4: VersaSRS HelpDesk Overview

versaSRS HelpDeskquality of service

Feature-rich, Yet Affordable

versaSRS HelpDesk is a feature-rich and comprehensive solution

available to small to medium businesses (SMBs) that require Enterprise

Level software without the huge price tag.

Page 5: VersaSRS HelpDesk Overview

versaSRS HelpDeskquality of service

HelpDesk & ServiceDesk

Single point for all Communications

Automatic Email to Ticket& Assignment to Agents

Full Audit Logging, History& Information Only A ClickAway

.. and So Much More!

Page 6: VersaSRS HelpDesk Overview

versaSRS HelpDeskquality of service

Customer Self-Service Portal

Customer Visibility 24/7

In-built Knowledge Base & Hot News Board

Reduce Requests & Follow-up Calls to the Helpdesk

Reduce Operational & Staff Costs

Page 7: VersaSRS HelpDesk Overview

versaSRS HelpDeskquality of service

Integrated CRM & Contracts

Comprehensive Organisation & Contact Info

View All Requests & Assets at a Glance

Fully Integrated & Linkedto Tickets

All Contracts in one place with Soft Copy Attachments

Plus Many More Modules Included Out-of-the-Box!

Page 8: VersaSRS HelpDesk Overview

versaSRS HelpDeskquality of service

Businesses Love It!

• Single Solution across whole-of-business

• Reduces operational costs

• Reduces staff workloads

• Increases staff satisfaction

• Streamlines business processes

• Provides exceptional Customer Service

Page 9: VersaSRS HelpDesk Overview

versaSRS HelpDeskquality of service

Your Customers Love It!

• Your Customers can find answers to common problems 24/7

via the Self-Service portal.

• Customers can check the status of their existing requests

without having to call the Help or Service Desk for an

update.

• Gives your Customers a total Support & Service Experience.

Page 10: VersaSRS HelpDesk Overview

versaSRS HelpDeskquality of service

Staff Love It!

• Empower your staff to focus on resolving issues faster.

• All information - case history, conversations,

communications, emails, attachments, screen-shots, etc

are all just a mouse click away!

• Improves productivity, reduces workload & increases

staff satisfaction.

Page 11: VersaSRS HelpDesk Overview

versaSRS HelpDeskquality of service

Testimonials

“You’re product is ABSOLUTELY AMAZING and has become an integral way of how our company now operates!” - Sean Brown, Clear Link Networks, Inc. (USA)

“We were immediately impressed with versaSRS’ broad feature set, the wealth of information on their website and their willingness to allow us to experience the solution via their demonstration system without having to first jump over sales induced hurdles” - Randall O. Walrond, President, IVR Technologies (USA)

“versaSRS HelpDesk has greatly improved the entire business process forservice requests from start to completion .. and we have only touched the surface of what the software is really capable of” - Jannis Seccafien, Customer Service Officer, Corporate Property, Adelaide City Council (AUS)

Page 12: VersaSRS HelpDesk Overview

versaSRS HelpDeskquality of service

Implementations Include….

Page 13: VersaSRS HelpDesk Overview

versaSRS HelpDeskquality of service

About VersaDev

VersaDev is an innovative South Australian

company developing best-of-breed software

solutions that address the everyday Customer

Service and Support problems faced by companies

around the world.

Page 14: VersaSRS HelpDesk Overview

versaSRS HelpDeskquality of service

www.versaSRSHelpDesk.com

versaSRS HelpDesk

The Total Software Solution forCustomer Support & Service